쉐도잉 연습: How to Take Customer Orders Like a Pro | Restaurant Staff Training - 영상으로 영어 말하기 배우기

Taking Guests Orders In this lesson, we'll be looking at how to take guests' orders.

This is quite an important step.

If you get the guest's order wrong, you'll ruin their dining experience.

We'll be looking at timing when taking orders, taking orders step by step, and tips for taking orders.

Let's start with timing when taking orders.

If your establishment adheres to LQA standards, the food order should be taken within 10 minutes of the guest being seated.

Make sure you know the standard at your establishment.

But also be aware of other signs that the guest is ready to order.

For example, if you can see they are in a rush, they have closed their menus, or they are trying to catch your eye.

Children can become unhappy and irritated when they are hungry.

So, it's great service to ask the adult guests whether they would like you to take the children's orders earlier

so that they can eat first.

Remember that happy children are happy parents.

Similarly, elderly guests may also want to order slightly earlier in the evening than some of your other guests.

Sometimes elderly guests don't stay up quite as late as younger guests and so may want to eat sooner.

Now let's look at taking orders step by step.

Let's take a step by step look at how to take the guest's order.

Step 1.

Fetch your prepared docket book and a working pencil or pen.

Step 2.

Approach the table and stand somewhere where you're out of the way of other servers.

Don't stand too close or too far from the table.

Remember that body language should be positive, bending forward slightly, to show guests that you are attentive and talking specifically to them.

step three walk around to each guest and take their order individually

so that you can make your service personalized

and hear each guest properly remember to write down the guests

order at their position numbers on the docket remember to ask about cooking temperatures

and preferences for example

if the guest orders a steak ask how they would like it done also recommend side dishes such as vegetables

or sauce, where appropriate.

Finally, let's look at tips for taking guests' orders.

Let's start with shorthand.

Work with your colleagues and the kitchen to find shorthand for the dishes on the menu.

For example, F .C for fish curry or B .S for broccoli soup.

The docket must always be neat and easy to read.

Shorthand will help you keep it neat.

Let's finish with off -menu requests.

If a guest would like to order something that is not on the menu, try to accommodate them as best as possible.

Find out from the kitchen what is possible.

If the kitchen can't accommodate the guest, suggest alternatives or a similar item.

So to recap, In this lesson, we looked at timing when taking orders, taking orders step by step and tips for taking orders.

Good luck following these tips and steps when taking guest orders.

Let's take a look at how to stagger the orders at your establishment.

We'll be looking at understanding staggering, speeding up service and slowing down service.

Let's start with understanding staggering.

Sometimes, servers can get very busy, with lots of guests arriving at the same time.

You might also have a fast -paced server style, or have guests who are in a hurry.

You can then help the kitchen by staggering your table's orders.

In other words, timing the order process to help the kitchen.

You learnt in the lesson on the orientation that you usually deliver the menu to the guest after you have seated them.

From there, there is a standard flow that you have seen.

Do your orientation and inform the guest you'll be back in a few minutes to make a recommendation and take drinks orders.

Return and make a recommendation tailored to your guests.

Give the guests a few minutes to consider the recommendations.

and return and take their order.

There are a number of ways in which you can combine these steps to speed up or slow down service.

Let's look at speeding up service.

If you have guests who need to be somewhere at a certain time, or your style of service is fast -paced, there are a number of ways in which you can speed up service.

You can shorten the time between delivering the menu and delivering your recommendations.

Make your recommendation when delivering the menu.

Or you can combine the recommendations and ordering process.

You might recommend the Lionfish and a guest will immediately say, I'll have that.

This is why you always have your docket book with you.

This might be the case for guests who have a meeting after lunch, or have a show to get to after dinner.

Now, let's look at slowing down service.

Just as you can combine the steps in the ordering process to speed up service, you can also draw the process out by leaving more time between the steps,

seating the guest, then delivering the menu a few minutes later, and then going back after that to recommend dishes,

giving them a while to think about it before taking orders.

Some examples of tables where you could apply this approach is with couples on a romantic dinner, or guests on holiday.

So in this lesson, we looked at the following points

Understanding staggering Speeding up service And slowing down service Good luck adjusting your service for your establishment and

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이 레슨의 어휘와 말하기 포인트

이 영상에는 섀도잉할 문장 71개와 단어 921개가 있습니다. 말하는 구간의 길이는 6:44입니다. 화자는 분당 약 137단어의 일정한 속도로 말해서 섀도잉하기에 편한 속도입니다. 단어의 83%가 영어에서 가장 많이 쓰이는 3,000단어에 속합니다. 나머지는 연습 전에 미리 확인해 두세요.

이 영상의 핵심 어휘

영상에 나오는 익혀 둘 만한 단어 15개를 발음, 뜻과 함께 정리했습니다.

단어	발음	뜻
menu 명사	/ˈmɛn.juː/	메뉴, 메뉴판
recommendation 명사	/ˌɹɛkəmɛnˈdeɪʃən/	권고, 추천
lesson 명사	/ˈlɛs.ən/	수업, 과
establishment 명사	/ɪˈstæb.lɪʃ.mənt/	설립, 설치
server 명사	/ˈsɝvɚ/	서버, 봉사기
dish 명사	/dɪʃ/	접시
combine 동사	/kəmˈbaɪn/	조합하다, 결합하다
elderly 형용사	/ˈɛldɚli/	나이가 지긋하다
accommodate 동사	/əˈkɑməˌdeɪt/	수용하다
hungry 형용사	/ˈhʌŋ.ɡɹi/	배고프다, 굶주리다
romantic 형용사	/ɹoʊˈmæn(t)ɪk/	로맨틱하다
arrive 동사	/əˈɹaɪv/	도착하다
ruin 명사	/ˈɹuː.ɪn/	폐허, 유적
inform 동사	/ɪnˈfɔɹm/	알리다, 전달하다
soup 명사	/sup/	국, 탕

영상에 나오는 구동사

단어	뜻
go back 동사	돌아가다
stay up 동사	새우다
write down 동사	적다, 적어 두다

이 영상의 문법

화자가 가장 많이 쓰는 문형을 영상 속 실제 표현과 함께 정리했습니다.

문형	영상 속 표현
조건문 if + 절, will/would + 동사 — 조건과 그 결과	If a guest would like
현재완료 have/has + 과거분사 — 과거의 일이 지금도 관련이 있을 때	have closed · have seated · have seen

주의할 발음

화자는 we'll, don't, you'll 같은 축약형과 약화된 형태를 10번 사용합니다. 들리는 대로 짧게 발음하세요.

“sh”와 “zh” 소리: recommendation /ˌɹɛkəmɛnˈdeɪʃən/, establishment /ɪˈstæb.lɪʃ.mənt/, dish /dɪʃ/, orientation /ˌɔː.ɹi.ənˈteɪ.ʃən/, rush /ɹʌʃ/
긴 단어 — 강세 위치에 주의: recommendation /ˌɹɛkəmɛnˈdeɪʃən/, establishment /ɪˈstæb.lɪʃ.mənt/, orientation /ˌɔː.ɹi.ənˈteɪ.ʃən/, accommodate /əˈkɑməˌdeɪt/, similarly /ˈsɪm.ə.lə.li/

이 영상으로 연습하는 방법

먼저 말하지 않고 영상을 끝까지 듣고 모르는 단어를 적어 둡니다.
보통 속도로 한 문장씩 섀도잉하고, 화자의 리듬과 맞을 때까지 반복합니다.
자신의 목소리를 녹음해 원본과 비교하고, menu, recommendation, lesson 같은 단어에 특히 주의합니다.

쉐도잉이란? 영어 실력을 빠르게 키우는 과학적 방법

쉐도잉(Shadowing)은 원래 전문 통역사 훈련을 위해 개발된 언어 학습 기법으로, 다언어 학자인 Dr. Alexander Arguelles에 의해 대중화된 방법입니다. 핵심 원리는 간단하지만 매우 강력합니다: 원어민의 영어를 들으면서 1~2초의 짧은 지연으로 즉시 소리 내어 따라 말하는 것——마치 '그림자(shadow)'처럼 화자를 따라가는 것입니다. 문법 공부나 수동적인 청취와 달리, 쉐도잉은 뇌와 입 근육이 동시에 실시간으로 영어를 처리하고 재현하도록 훈련합니다. 연구에 따르면 이 방법은 발음 정확도, 억양, 리듬, 연음, 청취력, 말하기 유창성을 크게 향상시킵니다. IELTS 스피킹 준비와 자연스러운 영어 소통을 원하는 분들에게 특히 효과적입니다.

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