تدريب Shadowing: How to Take Customer Orders Like a Pro | Restaurant Staff Training - تعلم التحدث بالإنجليزية عبر الفيديو

اختر وضع التدريب

كل وضع يفتح غرفة تدريب بملء الشاشة.

71 جمل

إذا كانت الجمل قصيرة أو طويلة جدًا، انقر على Edit لتعديلها.

Taking Guests Orders In this lesson, we'll be looking at how to take guests' orders.

This is quite an important step.

If you get the guest's order wrong, you'll ruin their dining experience.

We'll be looking at timing when taking orders, taking orders step by step, and tips for taking orders.

Let's start with timing when taking orders.

If your establishment adheres to LQA standards, the food order should be taken within 10 minutes of the guest being seated.

Make sure you know the standard at your establishment.

But also be aware of other signs that the guest is ready to order.

For example, if you can see they are in a rush, they have closed their menus, or they are trying to catch your eye.

Children can become unhappy and irritated when they are hungry.

So, it's great service to ask the adult guests whether they would like you to take the children's orders earlier

so that they can eat first.

Remember that happy children are happy parents.

Similarly, elderly guests may also want to order slightly earlier in the evening than some of your other guests.

Sometimes elderly guests don't stay up quite as late as younger guests and so may want to eat sooner.

Now let's look at taking orders step by step.

Let's take a step by step look at how to take the guest's order.

Step 1.

Fetch your prepared docket book and a working pencil or pen.

Step 2.

Approach the table and stand somewhere where you're out of the way of other servers.

Don't stand too close or too far from the table.

Remember that body language should be positive, bending forward slightly, to show guests that you are attentive and talking specifically to them.

step three walk around to each guest and take their order individually

so that you can make your service personalized

and hear each guest properly remember to write down the guests

order at their position numbers on the docket remember to ask about cooking temperatures

and preferences for example

if the guest orders a steak ask how they would like it done also recommend side dishes such as vegetables

or sauce, where appropriate.

Finally, let's look at tips for taking guests' orders.

Let's start with shorthand.

Work with your colleagues and the kitchen to find shorthand for the dishes on the menu.

For example, F .C for fish curry or B .S for broccoli soup.

The docket must always be neat and easy to read.

Shorthand will help you keep it neat.

Let's finish with off -menu requests.

If a guest would like to order something that is not on the menu, try to accommodate them as best as possible.

Find out from the kitchen what is possible.

If the kitchen can't accommodate the guest, suggest alternatives or a similar item.

So to recap, In this lesson, we looked at timing when taking orders, taking orders step by step and tips for taking orders.

Good luck following these tips and steps when taking guest orders.

Let's take a look at how to stagger the orders at your establishment.

We'll be looking at understanding staggering, speeding up service and slowing down service.

Let's start with understanding staggering.

Sometimes, servers can get very busy, with lots of guests arriving at the same time.

You might also have a fast -paced server style, or have guests who are in a hurry.

You can then help the kitchen by staggering your table's orders.

In other words, timing the order process to help the kitchen.

You learnt in the lesson on the orientation that you usually deliver the menu to the guest after you have seated them.

From there, there is a standard flow that you have seen.

Do your orientation and inform the guest you'll be back in a few minutes to make a recommendation and take drinks orders.

Return and make a recommendation tailored to your guests.

Give the guests a few minutes to consider the recommendations.

and return and take their order.

There are a number of ways in which you can combine these steps to speed up or slow down service.

Let's look at speeding up service.

If you have guests who need to be somewhere at a certain time, or your style of service is fast -paced, there are a number of ways in which you can speed up service.

You can shorten the time between delivering the menu and delivering your recommendations.

Make your recommendation when delivering the menu.

Or you can combine the recommendations and ordering process.

You might recommend the Lionfish and a guest will immediately say, I'll have that.

This is why you always have your docket book with you.

This might be the case for guests who have a meeting after lunch, or have a show to get to after dinner.

Now, let's look at slowing down service.

Just as you can combine the steps in the ordering process to speed up service, you can also draw the process out by leaving more time between the steps,

seating the guest, then delivering the menu a few minutes later, and then going back after that to recommend dishes,

giving them a while to think about it before taking orders.

Some examples of tables where you could apply this approach is with couples on a romantic dinner, or guests on holiday.

So in this lesson, we looked at the following points

Understanding staggering Speeding up service And slowing down service Good luck adjusting your service for your establishment and

تنزيل التطبيق

كل ما تحتاجه للتحدث بطلاقة

تقييم النطق بالذكاء الاصطناعيتقييم كل جملة

تدريب IPAأتقن كل صوت

المفرداتابنِ رصيدك من الكلمات

لعبة المفرداتتعلّم أثناء اللعب

امسح رمز QR

Download on theApp Store Get it onGoogle Play

FOR YOU

فيديو موصى به

34 جمل

Cô gái Châu Á bật khóc nức nở sau khi bị Gordon bắt tại trận gian lận nghiêm trọng | Vua Đầu Bếp Mỹ

Business EnglishDaily ConversationHigh School Students

المفردات وملاحظات التحدث لهذا الدرس

يحتوي هذا الفيديو على 71 جملة و921 كلمة للتدرب على الترديد. مدة الكلام 6:44. يتكلم المتحدث بسرعة ثابتة، نحو 137 كلمة في الدقيقة، وهي سرعة مريحة للترديد. 83% من الكلمات ضمن أكثر 3,000 كلمة شيوعًا في الإنجليزية، ويُستحسن مراجعة الباقي قبل البدء.

أهم المفردات في هذا الفيديو

15 كلمة من الفيديو تستحق التعلّم، مع النطق والمعنى:

الكلمة	النطق	المعنى
menu اسم	/ˈmɛn.juː/	قَائِمَة, قَائِمَةُ الطَّعَام
recommendation اسم	/ˌɹɛkəmɛnˈdeɪʃən/	تَوْصِيَة
lesson اسم	/ˈlɛs.ən/	دَرْس, حِصَّة
establishment اسم	/ɪˈstæb.lɪʃ.mənt/	تَأْسِيس
server اسم	/ˈsɝvɚ/	خَادُوم m or خَادِم, مُلَقِّم
dish اسم	/dɪʃ/	طَبَق, صَحْن
combine فعل	/kəmˈbaɪn/	ضَمَّ, جَمَعَ
rush فعل	/ɹʌʃ/	اِنْدَفَعَ, أَسْرَعَ
hungry صفة	/ˈhʌŋ.ɡɹi/	جَائِع, جَوْعَان
arrive فعل	/əˈɹaɪv/	وَصَلَ
ruin اسم	/ˈɹuː.ɪn/	خَرَاب, خَرَابَة
inform فعل	/ɪnˈfɔɹm/	بَلَّغَ, أَبْلَغَ
soup اسم	/sup/	شُورَبَة, شُرْبَة
hurry فعل	/ˈhʌ.ɹi/	أَسْرَعَ, اِنْدَفَعَ
bend فعل	/bɛnd/	ثَنَى

القواعد في هذا الفيديو

أكثر التراكيب التي يستخدمها المتحدث، مع العبارات نفسها من الفيديو:

التركيب	في الفيديو
الجمل الشرطية if + جملة، will/would + فعل — شرط ونتيجته	If a guest would like
المضارع التام have/has + اسم المفعول — حدث ماضٍ ما زال له أثر الآن	have closed · have seated · have seen

نطق يحتاج إلى انتباه

يستخدم المتحدث 10 من الصيغ المختصرة، مثل we'll, don't, you'll. انطقها بصيغتها القصيرة كما تسمعها.

أصوات “sh” و“zh”: recommendation /ˌɹɛkəmɛnˈdeɪʃən/, establishment /ɪˈstæb.lɪʃ.mənt/, dish /dɪʃ/, orientation /ˌɔː.ɹi.ənˈteɪ.ʃən/, rush /ɹʌʃ/
الكلمات الطويلة — انتبه لموضع النبر: recommendation /ˌɹɛkəmɛnˈdeɪʃən/, establishment /ɪˈstæb.lɪʃ.mənt/, orientation /ˌɔː.ɹi.ənˈteɪ.ʃən/, accommodate /əˈkɑməˌdeɪt/, similarly /ˈsɪm.ə.lə.li/

كيف تتدرب بهذا الفيديو

استمع إلى الفيديو كاملًا مرة واحدة دون أن تتكلم، ودوّن الكلمات التي لا تعرفها.
ردّد جملة جملة بالسرعة العادية، وكرّر كل جملة حتى يتطابق إيقاعك مع المتحدث.
سجّل صوتك وقارنه بالأصل، مع الانتباه إلى كلمات مثل menu, recommendation, lesson.

ما هي تقنية التظليل الصوتي؟

التظليل الصوتي (Shadowing) تقنية تعلم لغة مدعومة علمياً، طُورت أصلاً لتدريب المترجمين الفوريين المحترفين. الطريقة بسيطة لكنها قوية: تستمع لصوت إنجليزي أصلي وتكرره فوراً بصوت عالٍ — كظل يتبع المتحدث بتأخير 1-2 ثانية. تُظهر الأبحاث تحسناً كبيراً في دقة النطق والتنغيم والإيقاع وربط الأصوات والاستماع والطلاقة.

تقنية الشادوينغ: اقرأ الدليل الكامل خطوة بخطوة →

تدريب Shadowing: How to Take Customer Orders Like a Pro | Restaurant Staff Training - تعلم التحدث بالإنجليزية عبر الفيديو

اختر وضع التدريب

تنزيل التطبيق

Sales Tutorial - Customer problem-solving

WAITER WON'T SERVE Poor Looking Man | Dhar Mann

Hotel Front Office Interview Questions And Answers

Preparing My Business for 10,000 Orders a Month in China

36 English Phrases For Professional Customer Service (FREE PDF Guide)

TOEIC Listening Part 3: A Broken Coffee Machine and a Catering Order

PHONE SALES TECHNIQUES THAT CLOSE (MY TOP 7)

Annoying Customers

How to Explain Complex Accounting Problems to Anyone!

Handling an Angry Customer on the Phone

Information day Training courses for workers in the hospitality industry