跟读练习: How to Take Customer Orders Like a Pro | Restaurant Staff Training - 通过视频学习英语口语

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Taking Guests Orders In this lesson, we'll be looking at how to take guests' orders.

This is quite an important step.

If you get the guest's order wrong, you'll ruin their dining experience.

We'll be looking at timing when taking orders, taking orders step by step, and tips for taking orders.

Let's start with timing when taking orders.

If your establishment adheres to LQA standards, the food order should be taken within 10 minutes of the guest being seated.

Make sure you know the standard at your establishment.

But also be aware of other signs that the guest is ready to order.

For example, if you can see they are in a rush, they have closed their menus, or they are trying to catch your eye.

Children can become unhappy and irritated when they are hungry.

So, it's great service to ask the adult guests whether they would like you to take the children's orders earlier

so that they can eat first.

Remember that happy children are happy parents.

Similarly, elderly guests may also want to order slightly earlier in the evening than some of your other guests.

Sometimes elderly guests don't stay up quite as late as younger guests and so may want to eat sooner.

Now let's look at taking orders step by step.

Let's take a step by step look at how to take the guest's order.

Step 1.

Fetch your prepared docket book and a working pencil or pen.

Step 2.

Approach the table and stand somewhere where you're out of the way of other servers.

Don't stand too close or too far from the table.

Remember that body language should be positive, bending forward slightly, to show guests that you are attentive and talking specifically to them.

step three walk around to each guest and take their order individually

so that you can make your service personalized

and hear each guest properly remember to write down the guests

order at their position numbers on the docket remember to ask about cooking temperatures

and preferences for example

if the guest orders a steak ask how they would like it done also recommend side dishes such as vegetables

or sauce, where appropriate.

Finally, let's look at tips for taking guests' orders.

Let's start with shorthand.

Work with your colleagues and the kitchen to find shorthand for the dishes on the menu.

For example, F .C for fish curry or B .S for broccoli soup.

The docket must always be neat and easy to read.

Shorthand will help you keep it neat.

Let's finish with off -menu requests.

If a guest would like to order something that is not on the menu, try to accommodate them as best as possible.

Find out from the kitchen what is possible.

If the kitchen can't accommodate the guest, suggest alternatives or a similar item.

So to recap, In this lesson, we looked at timing when taking orders, taking orders step by step and tips for taking orders.

Good luck following these tips and steps when taking guest orders.

Let's take a look at how to stagger the orders at your establishment.

We'll be looking at understanding staggering, speeding up service and slowing down service.

Let's start with understanding staggering.

Sometimes, servers can get very busy, with lots of guests arriving at the same time.

You might also have a fast -paced server style, or have guests who are in a hurry.

You can then help the kitchen by staggering your table's orders.

In other words, timing the order process to help the kitchen.

You learnt in the lesson on the orientation that you usually deliver the menu to the guest after you have seated them.

From there, there is a standard flow that you have seen.

Do your orientation and inform the guest you'll be back in a few minutes to make a recommendation and take drinks orders.

Return and make a recommendation tailored to your guests.

Give the guests a few minutes to consider the recommendations.

and return and take their order.

There are a number of ways in which you can combine these steps to speed up or slow down service.

Let's look at speeding up service.

If you have guests who need to be somewhere at a certain time, or your style of service is fast -paced, there are a number of ways in which you can speed up service.

You can shorten the time between delivering the menu and delivering your recommendations.

Make your recommendation when delivering the menu.

Or you can combine the recommendations and ordering process.

You might recommend the Lionfish and a guest will immediately say, I'll have that.

This is why you always have your docket book with you.

This might be the case for guests who have a meeting after lunch, or have a show to get to after dinner.

Now, let's look at slowing down service.

Just as you can combine the steps in the ordering process to speed up service, you can also draw the process out by leaving more time between the steps,

seating the guest, then delivering the menu a few minutes later, and then going back after that to recommend dishes,

giving them a while to think about it before taking orders.

Some examples of tables where you could apply this approach is with couples on a romantic dinner, or guests on holiday.

So in this lesson, we looked at the following points

Understanding staggering Speeding up service And slowing down service Good luck adjusting your service for your establishment and

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本课的词汇与口语要点

这段视频共有 71 个句子、921 个单词可供跟读。讲话部分时长为 6:44。说话人语速平稳，每分钟约 137 个词，很适合跟读。 83% 的单词属于英语最常用的 3,000 词，其余的词建议在练习前先学一下。

视频中的重点词汇

视频中 15 个值得学习的单词，附发音和释义：

单词	发音	释义
menu 名词	/ˈmɛn.juː/	菜單 /菜单
recommendation 名词	/ˌɹɛkəmɛnˈdeɪʃən/	建議 /建议, 勸告 /劝告
lesson 名词	/ˈlɛs.ən/	課業 /课业, -課 /-课
establishment 名词	/ɪˈstæb.lɪʃ.mənt/	建立, 設立 /设立
server 名词	/ˈsɝvɚ/	服務器 /服务器, 伺服器
dish 名词	/dɪʃ/	碟子, 盤子 /盘子
combine 动词	/kəmˈbaɪn/	結合 /结合, 組合 /组合
pace 名词	/peɪs/	步伐, 步幅
elderly 形容词	/ˈɛldɚli/	老
accommodate 动词	/əˈkɑməˌdeɪt/	容纳
rush 动词	/ɹʌʃ/	急速去, 急速做
hungry 形容词	/ˈhʌŋ.ɡɹi/	飢餓 /饥饿, 餓 /饿
romantic 形容词	/ɹoʊˈmæn(t)ɪk/	浪漫
arrive 动词	/əˈɹaɪv/	到達 /到达, 到
ruin 名词	/ˈɹuː.ɪn/	遺址 /遗址, 廢墟 /废墟

视频中出现的短语动词

单词	发音	释义
speed up 动词	/spiːdˈʌp/	加速, 加快
slow down 动词		減速 /减速, 放慢
go back 动词		回去, 返回
stay up 动词		熬夜
write down 动词		寫下來 /写下来, 寫下 /写下

视频中的语法

说话人最常用的结构，并附上视频中的原话：

结构	视频中的用法
条件句 if + 从句，will/would + 动词 — 条件及其结果	If a guest would like
现在完成时 have/has + 过去分词 — 过去发生但与现在仍有关联的事	have closed · have seated · have seen

需要注意的发音

说话人用了 10 次缩略和弱读形式，例如 we'll, don't, you'll。请按听到的简短形式来说。

“sh” 和 “zh” 音: recommendation /ˌɹɛkəmɛnˈdeɪʃən/, establishment /ɪˈstæb.lɪʃ.mənt/, dish /dɪʃ/, orientation /ˌɔː.ɹi.ənˈteɪ.ʃən/, rush /ɹʌʃ/
长单词——注意重音位置: recommendation /ˌɹɛkəmɛnˈdeɪʃən/, establishment /ɪˈstæb.lɪʃ.mənt/, orientation /ˌɔː.ɹi.ənˈteɪ.ʃən/, accommodate /əˈkɑməˌdeɪt/, similarly /ˈsɪm.ə.lə.li/

如何用这段视频练习

先完整听一遍视频，不要开口，记下不认识的单词。
用正常速度逐句跟读，每句重复到你的节奏与说话人一致为止。
录下自己的声音并与原声对比，特别注意 menu, recommendation, lesson 这类单词。

什么是跟读法？

跟读法 (Shadowing) 是一种有科学依据的语言学习技巧，最初开发用于专业口译员的培训，并由多语言者Alexander Arguelles博士普及。这个方法简单而强大：您在听英语母语原声的同时立即大声重复——就像是一个延迟1-2秒紧跟说话者的影子。与被动听力或语法练习不同，跟读法强迫您的大脑和口腔肌肉同时处理并模仿真实的讲话模式。研究表明它能显着提高发音准确性，语调，节奏，连读，听力理解和口语流利度——使其成为雅思口语备考和真实英语交流最有效的方法之一。

影子跟读法: 阅读完整分步指南 →

跟读练习: How to Take Customer Orders Like a Pro | Restaurant Staff Training - 通过视频学习英语口语

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