シャドーイング練習: How to Take Customer Orders Like a Pro | Restaurant Staff Training - 動画で英語スピーキングを学ぶ
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Taking Guests Orders In this lesson, we'll be looking at how to take guests' orders.
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This is quite an important step.
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If you get the guest's order wrong, you'll ruin their dining experience.
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We'll be looking at timing when taking orders, taking orders step by step, and tips for taking orders.
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Let's start with timing when taking orders.
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If your establishment adheres to LQA standards, the food order should be taken within 10 minutes of the guest being seated.
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Make sure you know the standard at your establishment.
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But also be aware of other signs that the guest is ready to order.
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For example, if you can see they are in a rush, they have closed their menus, or they are trying to catch your eye.
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Children can become unhappy and irritated when they are hungry.
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So, it's great service to ask the adult guests whether they would like you to take the children's orders earlier
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so that they can eat first.
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Remember that happy children are happy parents.
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Similarly, elderly guests may also want to order slightly earlier in the evening than some of your other guests.
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Sometimes elderly guests don't stay up quite as late as younger guests and so may want to eat sooner.
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Now let's look at taking orders step by step.
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Let's take a step by step look at how to take the guest's order.
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Step 1.
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Fetch your prepared docket book and a working pencil or pen.
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Step 2.
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Approach the table and stand somewhere where you're out of the way of other servers.
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Don't stand too close or too far from the table.
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Remember that body language should be positive, bending forward slightly, to show guests that you are attentive and talking specifically to them.
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step three walk around to each guest and take their order individually
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so that you can make your service personalized
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and hear each guest properly remember to write down the guests
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order at their position numbers on the docket remember to ask about cooking temperatures
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and preferences for example
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if the guest orders a steak ask how they would like it done also recommend side dishes such as vegetables
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or sauce, where appropriate.
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Finally, let's look at tips for taking guests' orders.
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Let's start with shorthand.
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Work with your colleagues and the kitchen to find shorthand for the dishes on the menu.
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For example, F .C for fish curry or B .S for broccoli soup.
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The docket must always be neat and easy to read.
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Shorthand will help you keep it neat.
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Let's finish with off -menu requests.
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If a guest would like to order something that is not on the menu, try to accommodate them as best as possible.
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Find out from the kitchen what is possible.
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If the kitchen can't accommodate the guest, suggest alternatives or a similar item.
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So to recap, In this lesson, we looked at timing when taking orders, taking orders step by step and tips for taking orders.
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Good luck following these tips and steps when taking guest orders.
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Let's take a look at how to stagger the orders at your establishment.
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We'll be looking at understanding staggering, speeding up service and slowing down service.
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Let's start with understanding staggering.
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Sometimes, servers can get very busy, with lots of guests arriving at the same time.
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You might also have a fast -paced server style, or have guests who are in a hurry.
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You can then help the kitchen by staggering your table's orders.
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In other words, timing the order process to help the kitchen.
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You learnt in the lesson on the orientation that you usually deliver the menu to the guest after you have seated them.
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From there, there is a standard flow that you have seen.
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Do your orientation and inform the guest you'll be back in a few minutes to make a recommendation and take drinks orders.
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Return and make a recommendation tailored to your guests.
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Give the guests a few minutes to consider the recommendations.
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and return and take their order.
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There are a number of ways in which you can combine these steps to speed up or slow down service.
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Let's look at speeding up service.
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If you have guests who need to be somewhere at a certain time, or your style of service is fast -paced, there are a number of ways in which you can speed up service.
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You can shorten the time between delivering the menu and delivering your recommendations.
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Make your recommendation when delivering the menu.
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Or you can combine the recommendations and ordering process.
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You might recommend the Lionfish and a guest will immediately say, I'll have that.
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This is why you always have your docket book with you.
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This might be the case for guests who have a meeting after lunch, or have a show to get to after dinner.
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Now, let's look at slowing down service.
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Just as you can combine the steps in the ordering process to speed up service, you can also draw the process out by leaving more time between the steps,
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seating the guest, then delivering the menu a few minutes later, and then going back after that to recommend dishes,
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giving them a while to think about it before taking orders.
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Some examples of tables where you could apply this approach is with couples on a romantic dinner, or guests on holiday.
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So in this lesson, we looked at the following points
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Understanding staggering Speeding up service And slowing down service Good luck adjusting your service for your establishment and
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このレッスンの語彙とスピーキングのポイント
この動画には、シャドーイング用の文が71文、単語が921語あります。 音声の長さは6:44です。 話す速さは1分あたり約137語で安定しており、シャドーイングしやすいペースです。 単語の83%は英語の頻出3,000語に含まれます。残りは練習の前に確認しておきましょう。
この動画の重要語彙
動画に出てくる覚えておきたい単語15語を、発音と意味つきで紹介します。
| 単語 | 発音 | 意味 |
|---|---|---|
| menu 名詞 | /ˈmɛn.juː/ | メニュー, お品書き |
| recommendation 名詞 | /ˌɹɛkəmɛnˈdeɪʃən/ | 勧告, 推薦 |
| lesson 名詞 | /ˈlɛs.ən/ | 授業, 学科 |
| establishment 名詞 | /ɪˈstæb.lɪʃ.mənt/ | 設立, 設置 |
| server 名詞 | /ˈsɝvɚ/ | サーバー |
| dish 名詞 | /dɪʃ/ | 皿 |
| combine 動詞 | /kəmˈbaɪn/ | 合わせる, 結び付ける |
| pace 名詞 | /peɪs/ | 歩幅 |
| elderly 形容詞 | /ˈɛldɚli/ | 年配, やや年とった |
| orientation 名詞 | /ˌɔː.ɹi.ənˈteɪ.ʃən/ | 方位 |
| accommodate 動詞 | /əˈkɑməˌdeɪt/ | 収容する |
| rush 動詞 | /ɹʌʃ/ | 急ぐ, 駆け付ける |
| hungry 形容詞 | /ˈhʌŋ.ɡɹi/ | 空腹な, 飢えた |
| romantic 形容詞 | /ɹoʊˈmæn(t)ɪk/ | ロマンチックな |
| arrive 動詞 | /əˈɹaɪv/ | 着く, 到着する |
動画に出てくる句動詞
| 単語 | 発音 | 意味 |
|---|---|---|
| speed up 動詞 | /spiːdˈʌp/ | スピードを出す |
| slow down 動詞 | 遅らせる | |
| go back 動詞 | 戻る, 帰る | |
| write down 動詞 | 書き留める, 記す |
この動画の文法
話し手がよく使っている文型を、動画の実際の表現とともに紹介します。
| 文型 | 動画での表現 |
|---|---|
| 条件文 if + 節, will/would + 動詞 — 条件とその結果 | If a guest would like |
| 現在完了形 have/has + 過去分詞 — 過去の出来事が今も関係している | have closed · have seated · have seen |
注意したい発音
話し手はwe'll, don't, you'llなど、短縮形や弱形を10回使っています。聞こえたとおりの短い形で発音しましょう。
- 「sh」と「zh」の音: recommendation /ˌɹɛkəmɛnˈdeɪʃən/, establishment /ɪˈstæb.lɪʃ.mənt/, dish /dɪʃ/, orientation /ˌɔː.ɹi.ənˈteɪ.ʃən/, rush /ɹʌʃ/
- 長い単語（アクセントの位置に注意）: recommendation /ˌɹɛkəmɛnˈdeɪʃən/, establishment /ɪˈstæb.lɪʃ.mənt/, orientation /ˌɔː.ɹi.ənˈteɪ.ʃən/, accommodate /əˈkɑməˌdeɪt/, similarly /ˈsɪm.ə.lə.li/
この動画での練習方法
- まず声を出さずに動画を最後まで聞き、知らない単語をメモします。
- 通常の速度で一文ずつシャドーイングし、話し手のリズムに合うまで繰り返します。
- 自分の声を録音して元の音声と比べます。menu, recommendation, lessonなどの単語に特に注意しましょう。
シャドーイングとは？英語上達に効果的な理由
シャドーイング（Shadowing）は、もともとプロの通訳者養成プログラムで開発された言語学習法で、多言語習得者として知られるDr. Alexander Arguelles によって広く普及されました。方法はシンプルですが非常に効果的：ネイティブスピーカーの英語を聞きながら、1〜2秒の遅延で声に出してすぐに繰り返す——まるで「影（shadow）」のように話者を追いかけます。文法ドリルや受動的なリスニングと異なり、シャドーイングは脳と口の筋肉が同時にリアルタイムで英語を処理・再現することを強制します。研究により、発音精度、抑揚、リズム、連音、リスニング力、そして会話の流暢さが大幅に向上することが確認されています。IELTSスピーキング対策や自然な英語コミュニケーションを目指す方に特におすすめです。