शैडोइंग अभ्यास: How to Take Customer Orders Like a Pro | Restaurant Staff Training - वीडियो के साथ अंग्रेजी बोलना सीखें
अभ्यास मोड चुनें
हर मोड पूरी स्क्रीन का अभ्यास कक्ष खोलता है।
71 वाक्य
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Taking Guests Orders In this lesson, we'll be looking at how to take guests' orders.
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This is quite an important step.
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If you get the guest's order wrong, you'll ruin their dining experience.
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We'll be looking at timing when taking orders, taking orders step by step, and tips for taking orders.
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Let's start with timing when taking orders.
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If your establishment adheres to LQA standards, the food order should be taken within 10 minutes of the guest being seated.
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Make sure you know the standard at your establishment.
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But also be aware of other signs that the guest is ready to order.
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For example, if you can see they are in a rush, they have closed their menus, or they are trying to catch your eye.
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Children can become unhappy and irritated when they are hungry.
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So, it's great service to ask the adult guests whether they would like you to take the children's orders earlier
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so that they can eat first.
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Remember that happy children are happy parents.
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Similarly, elderly guests may also want to order slightly earlier in the evening than some of your other guests.
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Sometimes elderly guests don't stay up quite as late as younger guests and so may want to eat sooner.
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Now let's look at taking orders step by step.
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Let's take a step by step look at how to take the guest's order.
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Step 1.
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Fetch your prepared docket book and a working pencil or pen.
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Step 2.
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Approach the table and stand somewhere where you're out of the way of other servers.
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Don't stand too close or too far from the table.
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Remember that body language should be positive, bending forward slightly, to show guests that you are attentive and talking specifically to them.
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step three walk around to each guest and take their order individually
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so that you can make your service personalized
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and hear each guest properly remember to write down the guests
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order at their position numbers on the docket remember to ask about cooking temperatures
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and preferences for example
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if the guest orders a steak ask how they would like it done also recommend side dishes such as vegetables
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or sauce, where appropriate.
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Finally, let's look at tips for taking guests' orders.
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Let's start with shorthand.
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Work with your colleagues and the kitchen to find shorthand for the dishes on the menu.
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For example, F .C for fish curry or B .S for broccoli soup.
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The docket must always be neat and easy to read.
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Shorthand will help you keep it neat.
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Let's finish with off -menu requests.
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If a guest would like to order something that is not on the menu, try to accommodate them as best as possible.
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Find out from the kitchen what is possible.
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If the kitchen can't accommodate the guest, suggest alternatives or a similar item.
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So to recap, In this lesson, we looked at timing when taking orders, taking orders step by step and tips for taking orders.
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Good luck following these tips and steps when taking guest orders.
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Let's take a look at how to stagger the orders at your establishment.
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We'll be looking at understanding staggering, speeding up service and slowing down service.
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Let's start with understanding staggering.
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Sometimes, servers can get very busy, with lots of guests arriving at the same time.
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You might also have a fast -paced server style, or have guests who are in a hurry.
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You can then help the kitchen by staggering your table's orders.
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In other words, timing the order process to help the kitchen.
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You learnt in the lesson on the orientation that you usually deliver the menu to the guest after you have seated them.
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From there, there is a standard flow that you have seen.
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Do your orientation and inform the guest you'll be back in a few minutes to make a recommendation and take drinks orders.
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Return and make a recommendation tailored to your guests.
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Give the guests a few minutes to consider the recommendations.
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and return and take their order.
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There are a number of ways in which you can combine these steps to speed up or slow down service.
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Let's look at speeding up service.
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If you have guests who need to be somewhere at a certain time, or your style of service is fast -paced, there are a number of ways in which you can speed up service.
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You can shorten the time between delivering the menu and delivering your recommendations.
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Make your recommendation when delivering the menu.
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Or you can combine the recommendations and ordering process.
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You might recommend the Lionfish and a guest will immediately say, I'll have that.
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This is why you always have your docket book with you.
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This might be the case for guests who have a meeting after lunch, or have a show to get to after dinner.
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Now, let's look at slowing down service.
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Just as you can combine the steps in the ordering process to speed up service, you can also draw the process out by leaving more time between the steps,
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seating the guest, then delivering the menu a few minutes later, and then going back after that to recommend dishes,
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giving them a while to think about it before taking orders.
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Some examples of tables where you could apply this approach is with couples on a romantic dinner, or guests on holiday.
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So in this lesson, we looked at the following points
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Understanding staggering Speeding up service And slowing down service Good luck adjusting your service for your establishment and
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इस पाठ की शब्दावली और बोलने के सुझाव
इस वीडियो में शैडोइंग के लिए 71 वाक्य और 921 शब्द हैं। बोला गया हिस्सा 6:44 लंबा है। वक्ता लगभग 137 शब्द प्रति मिनट की स्थिर गति से बोलता है, जो शैडोइंग के लिए आरामदायक है। 83% शब्द अंग्रेज़ी के 3,000 सबसे आम शब्दों में से हैं; बाकी शब्द अभ्यास से पहले देख लेना अच्छा रहेगा।
इस वीडियो की मुख्य शब्दावली
वीडियो के 15 सीखने लायक शब्द, उच्चारण और अर्थ के साथ:
| शब्द | उच्चारण | अर्थ |
|---|---|---|
| menu संज्ञा | /ˈmɛn.juː/ | मेनू |
| recommendation संज्ञा | /ˌɹɛkəmɛnˈdeɪʃən/ | संस्तुति, सिफ़ारिश |
| lesson संज्ञा | /ˈlɛs.ən/ | पाठ, सबक़ |
| establishment संज्ञा | /ɪˈstæb.lɪʃ.mənt/ | स्थापना |
| server संज्ञा | /ˈsɝvɚ/ | सर्वर |
| dish संज्ञा | /dɪʃ/ | प्लेट, तबक़ |
| combine क्रिया | /kəmˈbaɪn/ | मिलाना |
| hungry विशेषण | /ˈhʌŋ.ɡɹi/ | भूखा |
| arrive क्रिया | /əˈɹaɪv/ | पहुँचना, आना |
| ruin संज्ञा | /ˈɹuː.ɪn/ | खँडहर, खंडहर |
| inform क्रिया | /ɪnˈfɔɹm/ | सूचित करना, बताना |
| soup संज्ञा | /sup/ | सूप, शोरबा |
| bend क्रिया | /bɛnd/ | झुकाव, प्रवृत्ति |
| preference संज्ञा | /ˈpɹɛf(ə)ɹ(ə)ns/ | प्राथमिकता, वरीयता |
| colleague संज्ञा | /ˈkɒliːɡ/ | सहकर्मी, साथी |
इस वीडियो का व्याकरण
वक्ता जिन संरचनाओं का सबसे अधिक प्रयोग करता है, वीडियो के असली शब्दों के साथ:
| संरचना | वीडियो में |
|---|---|
| शर्त वाले वाक्य if + उपवाक्य, will/would + क्रिया — शर्त और उसका नतीजा | If a guest would like |
| Present perfect have/has + past participle — बीता हुआ काम जिसका असर अभी भी है | have closed · have seated · have seen |
ध्यान देने योग्य उच्चारण
वक्ता 10 बार संक्षिप्त रूपों का प्रयोग करता है, जैसे we'll, don't, you'll। इन्हें वैसे ही छोटा बोलें जैसा आप सुनते हैं।
- “sh” और “zh” की ध्वनियाँ: recommendation /ˌɹɛkəmɛnˈdeɪʃən/, establishment /ɪˈstæb.lɪʃ.mənt/, dish /dɪʃ/, orientation /ˌɔː.ɹi.ənˈteɪ.ʃən/, rush /ɹʌʃ/
- लंबे शब्द — बलाघात सही रखें: recommendation /ˌɹɛkəmɛnˈdeɪʃən/, establishment /ɪˈstæb.lɪʃ.mənt/, orientation /ˌɔː.ɹi.ənˈteɪ.ʃən/, accommodate /əˈkɑməˌdeɪt/, similarly /ˈsɪm.ə.lə.li/
इस वीडियो से अभ्यास कैसे करें
- पहले बिना बोले पूरा वीडियो एक बार सुनें और जो शब्द नहीं आते उन्हें लिख लें।
- सामान्य गति पर एक-एक वाक्य की शैडोइंग करें और हर वाक्य तब तक दोहराएँ जब तक आपकी लय वक्ता से न मिल जाए।
- अपनी आवाज़ रिकॉर्ड करें और मूल से तुलना करें, ख़ासकर menu, recommendation, lesson जैसे शब्दों पर ध्यान दें।
शैडोइंग तकनीक क्या है?
शैडोइंग (Shadowing) एक विज्ञान-समर्थित भाषा सीखने की तकनीक है जो मूल रूप से पेशेवर दुभाषिया प्रशिक्षण के लिए विकसित की गई थी। विधि सरल लेकिन शक्तिशाली है: आप मूल अंग्रेज़ी ऑडियो सुनते हैं और तुरंत इसे ज़ोर से दोहराते हैं — जैसे वक्ता की छाया 1-2 सेकंड की देरी से। शोध से पता चलता है कि यह उच्चारण सटीकता, स्वर, लय, जुड़ी हुई ध्वनियाँ, सुनने की समझ और बोलने की प्रवाहशीलता में काफ़ी सुधार करता है।