Практика Shadowing: How to Take Customer Orders Like a Pro | Restaurant Staff Training - Изучайте разговорный английский по видео
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Taking Guests Orders In this lesson, we'll be looking at how to take guests' orders.
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This is quite an important step.
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If you get the guest's order wrong, you'll ruin their dining experience.
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We'll be looking at timing when taking orders, taking orders step by step, and tips for taking orders.
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Let's start with timing when taking orders.
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If your establishment adheres to LQA standards, the food order should be taken within 10 minutes of the guest being seated.
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Make sure you know the standard at your establishment.
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But also be aware of other signs that the guest is ready to order.
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For example, if you can see they are in a rush, they have closed their menus, or they are trying to catch your eye.
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Children can become unhappy and irritated when they are hungry.
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So, it's great service to ask the adult guests whether they would like you to take the children's orders earlier
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so that they can eat first.
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Remember that happy children are happy parents.
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Similarly, elderly guests may also want to order slightly earlier in the evening than some of your other guests.
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Sometimes elderly guests don't stay up quite as late as younger guests and so may want to eat sooner.
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Now let's look at taking orders step by step.
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Let's take a step by step look at how to take the guest's order.
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Step 1.
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Fetch your prepared docket book and a working pencil or pen.
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Step 2.
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Approach the table and stand somewhere where you're out of the way of other servers.
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Don't stand too close or too far from the table.
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Remember that body language should be positive, bending forward slightly, to show guests that you are attentive and talking specifically to them.
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step three walk around to each guest and take their order individually
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so that you can make your service personalized
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and hear each guest properly remember to write down the guests
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order at their position numbers on the docket remember to ask about cooking temperatures
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and preferences for example
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if the guest orders a steak ask how they would like it done also recommend side dishes such as vegetables
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or sauce, where appropriate.
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Finally, let's look at tips for taking guests' orders.
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Let's start with shorthand.
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Work with your colleagues and the kitchen to find shorthand for the dishes on the menu.
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For example, F .C for fish curry or B .S for broccoli soup.
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The docket must always be neat and easy to read.
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Shorthand will help you keep it neat.
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Let's finish with off -menu requests.
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If a guest would like to order something that is not on the menu, try to accommodate them as best as possible.
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Find out from the kitchen what is possible.
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If the kitchen can't accommodate the guest, suggest alternatives or a similar item.
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So to recap, In this lesson, we looked at timing when taking orders, taking orders step by step and tips for taking orders.
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Good luck following these tips and steps when taking guest orders.
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Let's take a look at how to stagger the orders at your establishment.
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We'll be looking at understanding staggering, speeding up service and slowing down service.
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Let's start with understanding staggering.
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Sometimes, servers can get very busy, with lots of guests arriving at the same time.
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You might also have a fast -paced server style, or have guests who are in a hurry.
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You can then help the kitchen by staggering your table's orders.
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In other words, timing the order process to help the kitchen.
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You learnt in the lesson on the orientation that you usually deliver the menu to the guest after you have seated them.
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From there, there is a standard flow that you have seen.
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Do your orientation and inform the guest you'll be back in a few minutes to make a recommendation and take drinks orders.
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Return and make a recommendation tailored to your guests.
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Give the guests a few minutes to consider the recommendations.
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and return and take their order.
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There are a number of ways in which you can combine these steps to speed up or slow down service.
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Let's look at speeding up service.
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If you have guests who need to be somewhere at a certain time, or your style of service is fast -paced, there are a number of ways in which you can speed up service.
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You can shorten the time between delivering the menu and delivering your recommendations.
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Make your recommendation when delivering the menu.
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Or you can combine the recommendations and ordering process.
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You might recommend the Lionfish and a guest will immediately say, I'll have that.
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This is why you always have your docket book with you.
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This might be the case for guests who have a meeting after lunch, or have a show to get to after dinner.
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Now, let's look at slowing down service.
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Just as you can combine the steps in the ordering process to speed up service, you can also draw the process out by leaving more time between the steps,
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seating the guest, then delivering the menu a few minutes later, and then going back after that to recommend dishes,
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giving them a while to think about it before taking orders.
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Some examples of tables where you could apply this approach is with couples on a romantic dinner, or guests on holiday.
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So in this lesson, we looked at the following points
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Understanding staggering Speeding up service And slowing down service Good luck adjusting your service for your establishment and
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Лексика и советы по произношению к этому уроку
В этом видео 71 предложений и 921 слов для шедоуинга. Речь длится 6:44. Говорящий держит ровный темп — около 137 слов в минуту, удобный для шедоуинга. 83% слов входят в 3000 самых частых слов английского языка; остальные стоит разобрать перед занятием.
Ключевая лексика этого видео
15 слов из видео, которые стоит выучить, с произношением и значением:
| Слово | Произношение | Значение |
|---|---|---|
| menu существительное | /ˈmɛn.juː/ | меню́ |
| recommendation существительное | /ˌɹɛkəmɛnˈdeɪʃən/ | рекоменда́ция |
| lesson существительное | /ˈlɛs.ən/ | уро́к, ле́кция |
| establishment существительное | /ɪˈstæb.lɪʃ.mənt/ | основа́ние, установле́ние |
| server существительное | /ˈsɝvɚ/ | се́рвер |
| dish существительное | /dɪʃ/ | таре́лка, ми́ска |
| combine глагол | /kəmˈbaɪn/ | комбини́ровать, скомбини́ровать |
| pace существительное | /peɪs/ | шаг |
| elderly прилагательное | /ˈɛldɚli/ | ста́рый, пожило́й |
| orientation существительное | /ˌɔː.ɹi.ənˈteɪ.ʃən/ | размеще́ние, устано́вка |
| accommodate глагол | /əˈkɑməˌdeɪt/ | приспоса́бливать, приспосо́бить |
| rush глагол | /ɹʌʃ/ | спеши́ть, поспеши́ть |
| hungry прилагательное | /ˈhʌŋ.ɡɹi/ | голо́дный |
| romantic прилагательное | /ɹoʊˈmæn(t)ɪk/ | романти́ческий |
| arrive глагол | /əˈɹaɪv/ | прибыва́ть, прибы́ть |
Фразовые глаголы, которые вы услышите
| Слово | Произношение | Значение |
|---|---|---|
| speed up глагол | /spiːdˈʌp/ | ускоря́ться, уско́риться |
| slow down глагол | замедля́ть, заме́длить | |
| go back глагол | возвраща́ться, возврати́ться | |
| stay up глагол | бо́дрствовать | |
| write down глагол | запи́сывать, записа́ть |
Грамматика в этом видео
Конструкции, которые говорящий использует чаще всего, с точными словами из видео:
| Конструкция | В видео |
|---|---|
| Условные предложения if + предложение, will/would + глагол — условие и его результат | If a guest would like |
| Present Perfect have/has + причастие прошедшего времени — прошлое действие, важное сейчас | have closed · have seated · have seen |
Произношение, на которое стоит обратить внимание
Говорящий использует 10 сокращённых и редуцированных форм, например we'll, don't, you'll. Произносите их коротко, так, как слышите.
- Звуки «sh» и «zh»: recommendation /ˌɹɛkəmɛnˈdeɪʃən/, establishment /ɪˈstæb.lɪʃ.mənt/, dish /dɪʃ/, orientation /ˌɔː.ɹi.ənˈteɪ.ʃən/, rush /ɹʌʃ/
- Длинные слова — следите за ударением: recommendation /ˌɹɛkəmɛnˈdeɪʃən/, establishment /ɪˈstæb.lɪʃ.mənt/, orientation /ˌɔː.ɹi.ənˈteɪ.ʃən/, accommodate /əˈkɑməˌdeɪt/, similarly /ˈsɪm.ə.lə.li/
Как заниматься с этим видео
- Прослушайте всё видео один раз молча и выпишите незнакомые слова.
- Повторяйте предложение за предложением на обычной скорости, пока ваш ритм не совпадёт с ритмом говорящего.
- Запишите себя и сравните с оригиналом, обращая внимание на такие слова, как menu, recommendation, lesson.
Что такое техника Shadowing?
Shadowing — это научно обоснованная техника изучения языка, изначально разработанная для подготовки профессиональных переводчиков и популяризированная полиглотом доктором Александром Аргуэльесом. Метод прост, но эффективен: вы слушаете аудио на английском от носителей языка и немедленно повторяете вслух — как тень, следующая за говорящим с задержкой в 1–2 секунды. В отличие от пассивного прослушивания или грамматических упражнений, Shadowing заставляет мозг и мышцы рта одновременно обрабатывать и воспроизводить реальные речевые паттерны. Исследования показывают, что это значительно улучшает точность произношения, интонацию, ритм, связную речь, понимание на слух и беглость речи — что делает его одним из самых эффективных методов для подготовки к IELTS Speaking и реального общения на английском.