Pratica di Shadowing: How to Take Customer Orders Like a Pro | Restaurant Staff Training - Impara a parlare inglese con i video

Scegli una modalità di pratica

Ogni modalità apre una sala di pratica a schermo intero.

71 frasi

Se le frasi sono troppo corte o troppo lunghe, clicca su Edit per modificarle.

Taking Guests Orders In this lesson, we'll be looking at how to take guests' orders.

This is quite an important step.

If you get the guest's order wrong, you'll ruin their dining experience.

We'll be looking at timing when taking orders, taking orders step by step, and tips for taking orders.

Let's start with timing when taking orders.

If your establishment adheres to LQA standards, the food order should be taken within 10 minutes of the guest being seated.

Make sure you know the standard at your establishment.

But also be aware of other signs that the guest is ready to order.

For example, if you can see they are in a rush, they have closed their menus, or they are trying to catch your eye.

Children can become unhappy and irritated when they are hungry.

So, it's great service to ask the adult guests whether they would like you to take the children's orders earlier

so that they can eat first.

Remember that happy children are happy parents.

Similarly, elderly guests may also want to order slightly earlier in the evening than some of your other guests.

Sometimes elderly guests don't stay up quite as late as younger guests and so may want to eat sooner.

Now let's look at taking orders step by step.

Let's take a step by step look at how to take the guest's order.

Step 1.

Fetch your prepared docket book and a working pencil or pen.

Step 2.

Approach the table and stand somewhere where you're out of the way of other servers.

Don't stand too close or too far from the table.

Remember that body language should be positive, bending forward slightly, to show guests that you are attentive and talking specifically to them.

step three walk around to each guest and take their order individually

so that you can make your service personalized

and hear each guest properly remember to write down the guests

order at their position numbers on the docket remember to ask about cooking temperatures

and preferences for example

if the guest orders a steak ask how they would like it done also recommend side dishes such as vegetables

or sauce, where appropriate.

Finally, let's look at tips for taking guests' orders.

Let's start with shorthand.

Work with your colleagues and the kitchen to find shorthand for the dishes on the menu.

For example, F .C for fish curry or B .S for broccoli soup.

The docket must always be neat and easy to read.

Shorthand will help you keep it neat.

Let's finish with off -menu requests.

If a guest would like to order something that is not on the menu, try to accommodate them as best as possible.

Find out from the kitchen what is possible.

If the kitchen can't accommodate the guest, suggest alternatives or a similar item.

So to recap, In this lesson, we looked at timing when taking orders, taking orders step by step and tips for taking orders.

Good luck following these tips and steps when taking guest orders.

Let's take a look at how to stagger the orders at your establishment.

We'll be looking at understanding staggering, speeding up service and slowing down service.

Let's start with understanding staggering.

Sometimes, servers can get very busy, with lots of guests arriving at the same time.

You might also have a fast -paced server style, or have guests who are in a hurry.

You can then help the kitchen by staggering your table's orders.

In other words, timing the order process to help the kitchen.

You learnt in the lesson on the orientation that you usually deliver the menu to the guest after you have seated them.

From there, there is a standard flow that you have seen.

Do your orientation and inform the guest you'll be back in a few minutes to make a recommendation and take drinks orders.

Return and make a recommendation tailored to your guests.

Give the guests a few minutes to consider the recommendations.

and return and take their order.

There are a number of ways in which you can combine these steps to speed up or slow down service.

Let's look at speeding up service.

If you have guests who need to be somewhere at a certain time, or your style of service is fast -paced, there are a number of ways in which you can speed up service.

You can shorten the time between delivering the menu and delivering your recommendations.

Make your recommendation when delivering the menu.

Or you can combine the recommendations and ordering process.

You might recommend the Lionfish and a guest will immediately say, I'll have that.

This is why you always have your docket book with you.

This might be the case for guests who have a meeting after lunch, or have a show to get to after dinner.

Now, let's look at slowing down service.

Just as you can combine the steps in the ordering process to speed up service, you can also draw the process out by leaving more time between the steps,

seating the guest, then delivering the menu a few minutes later, and then going back after that to recommend dishes,

giving them a while to think about it before taking orders.

Some examples of tables where you could apply this approach is with couples on a romantic dinner, or guests on holiday.

So in this lesson, we looked at the following points

Understanding staggering Speeding up service And slowing down service Good luck adjusting your service for your establishment and

Scarica l'app

Tutto ciò che serve per parlare fluentemente

Pronuncia con IAVoto per ogni frase

Pratica IPAPadroneggia ogni suono

VocabolarioCostruisci il tuo lessico

Gioco di vocabolarioImpara giocando

Scansiona QR

Download on theApp Store Get it onGoogle Play

✨ Video consigliato

34 frasi

Cô gái Châu Á bật khóc nức nở sau khi bị Gordon bắt tại trận gian lận nghiêm trọng | Vua Đầu Bếp Mỹ

Business EnglishDaily ConversationHigh School Students

271 frasi

WAITER WON'T SERVE Poor Looking Man | Dhar Mann

Business EnglishDaily ConversationWorking Adults

67 frasi

How to Explain Complex Accounting Problems to Anyone!

Business EnglishWorking Adults

34 frasi

Handling an Angry Customer on the Phone

Business EnglishDaily ConversationWorking Adults

Vocabolario e note di pronuncia per questa lezione

Questo video contiene 71 frasi e 921 parole da ripetere con lo shadowing. Il parlato dura 6:44. Chi parla mantiene un ritmo costante di circa 137 parole al minuto, comodo per lo shadowing. Il 83% delle parole rientra nelle 3.000 più comuni dell’inglese; conviene studiare le altre prima di iniziare.

Vocaboli chiave di questo video

15 parole del video che vale la pena imparare, con pronuncia e significato:

Parola	Pronuncia	Significato
menu sostantivo	/ˈmɛn.juː/	carta
recommendation sostantivo	/ˌɹɛkəmɛnˈdeɪʃən/	suggerimento, consiglio
lesson sostantivo	/ˈlɛs.ən/	lezione
establishment sostantivo	/ɪˈstæb.lɪʃ.mənt/	istituzione, stabilimento
server sostantivo	/ˈsɝvɚ/	server
dish sostantivo	/dɪʃ/	piatto, scodella
combine verbo	/kəmˈbaɪn/	combinare, mischiare
pace sostantivo	/peɪs/	passo
elderly aggettivo	/ˈɛldɚli/	anziano
orientation sostantivo	/ˌɔː.ɹi.ənˈteɪ.ʃən/	orientamento
accommodate verbo	/əˈkɑməˌdeɪt/	adattare
rush verbo	/ɹʌʃ/	affrettarsi, correre
hungry aggettivo	/ˈhʌŋ.ɡɹi/	affamato, avere fame
romantic aggettivo	/ɹoʊˈmæn(t)ɪk/	romantico
arrive verbo	/əˈɹaɪv/	arrivare, giungere

I phrasal verb che sentirai

Parola	Pronuncia	Significato
speed up verbo	/spiːdˈʌp/	stringere i tempi
slow down verbo		rallentare, decelerare
go back verbo		tornare
write down verbo		sottoscrivere, annotare

La grammatica di questo video

Le strutture che chi parla usa di più, con le parole esatte del video:

Struttura	Nel video
Frasi condizionali if + frase, will/would + verbo — una condizione e il suo risultato	If a guest would like
Present perfect have/has + participio passato — un’azione passata che conta ancora adesso	have closed · have seated · have seen

Pronuncia a cui fare attenzione

Chi parla usa 10 contrazioni e forme ridotte, come we'll, don't, you'll. Pronunciale nella forma breve, così come le senti.

I suoni “sh” e “zh”: recommendation /ˌɹɛkəmɛnˈdeɪʃən/, establishment /ɪˈstæb.lɪʃ.mənt/, dish /dɪʃ/, orientation /ˌɔː.ɹi.ənˈteɪ.ʃən/, rush /ɹʌʃ/
Parole lunghe — attenzione all’accento: recommendation /ˌɹɛkəmɛnˈdeɪʃən/, establishment /ɪˈstæb.lɪʃ.mənt/, orientation /ˌɔː.ɹi.ənˈteɪ.ʃən/, accommodate /əˈkɑməˌdeɪt/, similarly /ˈsɪm.ə.lə.li/

Come esercitarsi con questo video

Ascolta tutto il video una volta senza parlare e annota le parole che non conosci.
Fai shadowing frase per frase a velocità normale, ripetendo ognuna finché il tuo ritmo coincide con quello di chi parla.
Registrati e confronta con l’originale, facendo attenzione a parole come menu, recommendation, lesson.

Cos'è la tecnica dello Shadowing?

Shadowing è una tecnica di apprendimento delle lingue supportata da studi scientifici, originariamente sviluppata per la formazione dei traduttori professionisti e resa popolare dal poliglotta Dr. Alexander Arguelles. Il metodo è semplice ma potente: ascolti un audio in inglese di madrelingua e lo ripeti immediatamente ad alta voce — come un'ombra che segue il parlante con un ritardo di solo 1–2 secondi. A differenza dell'ascolto passivo o degli esercizi di grammatica, lo shadowing costringe il tuo cervello e i muscoli della bocca a elaborare e riprodurre simultaneamente i modelli di discorso reale. La ricerca dimostra che migliora significativamente la precisione della pronuncia, l'intonazione, il ritmo, il discorso connesso, la comprensione dell'ascolto e la fluidità del parlato — rendendolo uno dei metodi più efficaci per la preparazione alla prova di speaking dell'IELTS e per la comunicazione reale in inglese.

Tecnica dello shadowing: leggi la guida completa passo dopo passo →

Pratica di Shadowing: How to Take Customer Orders Like a Pro | Restaurant Staff Training - Impara a parlare inglese con i video

Scegli una modalità di pratica

Scarica l'app

Sales Tutorial - Customer problem-solving

TOEIC Listening Part 3: A Private Dining Room and a Late Suit

Hotel Front Office Interview Questions And Answers

Preparing My Business for 10,000 Orders a Month in China

36 English Phrases For Professional Customer Service (FREE PDF Guide)

Annoying Customers

PHONE SALES TECHNIQUES THAT CLOSE (MY TOP 7)

Business English: Participating in meetings 2.