تدريب Shadowing: Handling an Angry Customer on the Phone - تعلم التحدث بالإنجليزية عبر الفيديو

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34 جمل
إذا كانت الجمل قصيرة أو طويلة جدًا، انقر على Edit لتعديلها.
1
Thanks for calling customer support. How can I help you today?
2
Hi. Honestly, I'm extremely frustrated right now.
3
My order arrived five days late, and it's completely wrong!
4
Oh, I'm really sorry to hear that.
5
Could I take your name, please?
6
It's Collins. The order should be under my email.
7
Thanks, Mr. Collins. Yes, I've found your order.
8
A navy suit in size forty, is that right?
9
Exactly. But what I got is light grey!
10
And it's three sizes too big. It's useless!
11
I completely understand why you're upset.
12
That's definitely not the experience we want you to have.
13
The thing is, I needed it for a wedding.
14
My brother's getting married this Saturday!
15
Oh, I see. So time is really tight.
16
So can you just send the right one tomorrow?
17
Well, I don't want to make a promise I can't keep.
18
Standard delivery might not get there before Saturday.
19
Seriously? So I'm just out of luck, then?
20
Not necessarily. Let me check something for you.
21
Okay, good news! Our downtown store has your size.
22
I can reserve it for you to pick up tomorrow.
23
Wait, really? That would actually solve everything.
24
And I'll email you a free return label for the grey one.
25
Okay... that's a big relief, honestly.
26
I'm also refunding your shipping cost, of course.
27
And here's twenty percent off your next order.
28
Oh! That's very generous of you.
29
Look, I'm sorry I was so short with you earlier.
30
Please don't apologize. You had every right to be annoyed.
31
Is there anything else I can help you with?
32
No, that's everything. You've been really helpful.
33
Enjoy the wedding, and thanks for your patience!
34
Thanks! I'll pick it up first thing tomorrow.

تنزيل التطبيق

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المفردات وملاحظات التحدث لهذا الدرس

هذا الدرس في المحادثة بمستوى B2 مبني على الفيديو “Handling an Angry Customer on the Phone”. يحتوي هذا الفيديو على 34 جملة و284 كلمة للتدرب على الترديد. مدة الكلام 2:01. يتكلم المتحدث بسرعة ثابتة، نحو 141 كلمة في الدقيقة، وهي سرعة مريحة للترديد. 85% من الكلمات ضمن أكثر 3,000 كلمة شيوعًا في الإنجليزية، ويُستحسن مراجعة الباقي قبل البدء. 8 من أصل 34 جملة هي أسئلة، لذلك يناسب التدرب على نبرة السؤال والإجابات القصيرة.

أهم المفردات في هذا الفيديو

أصعب 12 كلمة في الفيديو، مع النطق والمعنى:

الكلمةالنطقالمعنى
necessarily ظرف/ˌnɛs.əˈsɛɹ.ə.li/حَتْماً
helpful صفة/ˈhɛlp.fl̩/نَافِع, مُفِيد
label اسم/ˈleɪ.bəl/مُلْصَق, بِطَاقَة
solve فعل/sɒlv/ذَابَ, حَلَّ
downtown اسم/ˈdaʊ̯nˌtaʊ̯n/وَسَطُ البَلَد
arrive فعل/əˈɹaɪv/وَصَلَ
generous صفة/ˈd͡ʒɛn(ə)ɹəs/كَرِيم
patience اسم/ˈpeɪ̯.ʃəns/صَبْر, تَحَمُّل
apologize فعل/əˈpɑləˌd͡ʒaɪz/اِعْتَذَرَ, اِسْتَعْذَرَ
refund اسم/ɹɪˈfʌnd/إِعَادَة مَال
annoy فعل/əˈnoɪ̯/أَزْعَجَ
frustrate فعل/ˈfɹʌsˌtɹeɪt/فَشَّلَ

الأفعال المركبة التي ستسمعها

الكلمةالمعنى
pick up فعلقَطَفَ

جمل تستحق التكرار

جمل قصيرة وكاملة من الفيديو يمكنك استخدامها في الحديث اليومي:

  • How can I help you today?
  • Honestly, I'm extremely frustrated right now.
  • Could I take your name, please?
  • Yes, I've found your order.
  • Is there anything else I can help you with?

القواعد في هذا الفيديو

أكثر التراكيب التي يستخدمها المتحدث، مع العبارات نفسها من الفيديو:

التركيبفي الفيديو
المضارع التام have/has + اسم المفعول — حدث ماضٍ ما زال له أثر الآنI've found · You've been
المستقبل بـ “will” will + فعل — قرار أو وعد أو توقعI'll email · I'll pick

نطق يحتاج إلى انتباه

يستخدم المتحدث 13 من الصيغ المختصرة، مثل I'm, don't, I'll. انطقها بصيغتها القصيرة كما تسمعها.

  • الكلمات الطويلة — انتبه لموضع النبر: necessarily /ˌnɛs.əˈsɛɹ.ə.li/, apologize /əˈpɑləˌd͡ʒaɪz/

أصوات يجدها متحدثو العربية صعبة:

  • /p/ — ليس /b/: انطقه مع نفخة هواء: helpful /ˈhɛlp.fl̩/, patience /ˈpeɪ̯.ʃəns/, apologize /əˈpɑləˌd͡ʒaɪz/
  • /v/ — ليس /f/: مع اهتزاز الأوتار الصوتية: solve /sɒlv/, arrive /əˈɹaɪv/
  • تتابع الصوامت — لا تضف حركة بينها: grey /ɡɹeɪ/, helpful /ˈhɛlp.fl̩/, solve /sɒlv/, patience /ˈpeɪ̯.ʃəns/, refund /ɹɪˈfʌnd/

كيف تتدرب بهذا الفيديو

  1. استمع إلى الفيديو كاملًا مرة واحدة دون أن تتكلم، ودوّن الكلمات التي لا تعرفها.
  2. ردّد جملة جملة بالسرعة العادية، وكرّر كل جملة حتى يتطابق إيقاعك مع المتحدث.
  3. سجّل صوتك وقارنه بالأصل، مع الانتباه إلى كلمات مثل necessarily, helpful, label.

ما هي تقنية التظليل الصوتي؟

التظليل الصوتي (Shadowing) تقنية تعلم لغة مدعومة علمياً، طُورت أصلاً لتدريب المترجمين الفوريين المحترفين. الطريقة بسيطة لكنها قوية: تستمع لصوت إنجليزي أصلي وتكرره فوراً بصوت عالٍ — كظل يتبع المتحدث بتأخير 1-2 ثانية. تُظهر الأبحاث تحسناً كبيراً في دقة النطق والتنغيم والإيقاع وربط الأصوات والاستماع والطلاقة.

تقنية الشادوينغ: اقرأ الدليل الكامل خطوة بخطوة →