Shadowing Practice: 110926 BBC Points West, Evening News - Learn English Speaking with Video
Creating lesson...
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Good evening everyone and welcome to Friday's Points West.
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Amanda with you at the end of another week.
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Coming up on the programme tonight.
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Claims that a healthcare company is compromising urgent care.
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Over a hundred complaints have been made by patients and staff.
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We challenge the regional director.
7
Decisions around treatment and clinical care will be made by the health professional that is dealing with their care.
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But they're not delivering the care.
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So they absolutely are.
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No, not according to the patients we're seeing.
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We're seeing patients' safety and quality of care remains our absolute priority.
12
They insist performance has improved and care remains safe.
13
Also on the programme tonight, a new challenge for the amazing Rob Cam,
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who's spent years fundraising for others after he was paralysed in a car crash over a decade ago.
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A breakthrough year in the career of Bath tennis player Toby Samuel, who's been selected by Great Britain to play in the Davis Cup.
16
And come by for the start of the international Supreme Sheepdog Trials, hosted in Gloucestershire this year by Royal Approval.
17
First tonight, dozens of patients have raised concerns about a company responsible for community health care in part of the West.
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One of the region's MPs has received over 100 complaints about HCRG Care Group, some from frontline staff.
19
The problems include delays to urgent nursing care and missed appointments.
20
Our health correspondent, Matthew Hill, reports.
21
For years, Deborah relied on community nurses in Swindon to help manage painful leg ulcers.
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I had them every day at one time, then it reduced to three days a week, it's now down to two, but then you're lucky if you get the two.
23
The main nurse would be contacted.
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Nothing happened.
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I could have had an infection and been at the hospital or been on a drip again, or had sepsis.
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Deborah is one of more than 100 cases now raised with a Wiltshire MP about the HCRG Care Group,
27
the private company responsible for community health care services across Bath, Swindon and Wiltshire.
28
If you are calling the clinical assessment...
29
Many complaints are about a single point of access telephone system.
30
It seems like what they're trying to do is to cut their costs, but in doing so, they're cutting the service. And it's...
31
As it stands at the moment, it's just not...
32
It's not acceptable.
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One woman whose husband has a spinal injury told me delays could have life-threatening consequences.
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She didn't want to be identified.
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They then try and persuade you to sort it out yourself, at which point I'm saying, no, this needs...
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The catheter needs to be changed.
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It needs to be changed now because he's at risk of autonomic dysreflexia, which then is a serious problem and can kill you.
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Meanwhile, frontline staff have also approached the BBC with one district nurse telling me workloads have risen sharply since HCRG took over.
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We've got to the point where in an eight-hour shift you would see eight patients.
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We're seeing 12 to 14.
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Patients are definitely suffering.
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Their concerns echo a story we brought to you earlier this year.
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Just days before she died, 77-year-old Maureen Harris invited us into her home.
44
She'd been living with cancer for 25 years.
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You're on your own at night, and that, believe me, as a daughter, that's the most terrifying time.
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In Maureen's final days, Shelley says she repeatedly tried to get urgent help.
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Now, one of those calls we made, which I've got documented, took 18 hours for a callback.
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In an exclusive interview, the company responsible for these issues has apologised, but HCRG have defended their new call handling system.
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We had over 200 access points.
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It was a very fragmented service.
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and our patients and service users were asking for change and our commissioners asked us to deliver a single point of access.
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So technically, yes, we had some challenges in the first couple of weeks.
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I apologise, we have very much improved now.
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It's very easy to answer a phone more quickly, but are you actually then providing what's needed?
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That's the big question.
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That's what patients tell us you're not doing.
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Decisions around treatment and clinical care will be made by the health professional that is dealing with their care.
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But they're not delivering the care.
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So they absolutely are.
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No, not according to the patients we're seeing.
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Patient safety and quality of care remains our absolute priority.
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Some people would say it's not patient safety that's your priority, it's profits.
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I can absolutely reiterate that my decisions are made on patient safety and quality.
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I have never had to make a decision based on profit.
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Despite these assurances, patients and their MP will be watching to make sure there are real improvements.
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Matthew Hill, BBC Points West.
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And if you've received healthcare from HCRG, then do let us know about your experiences by getting in
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touch using one of the ways you can see on your screen now.
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We look forward to hearing your thoughts.
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Five men who carried out a serious attack outside Bristol Airport, which holidaymakers thought was an act of terror, have been jailed.
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The gang waited for their victims to leave the terminal pick-up
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point by car They then crashed into the vehicle by the airport entrance before attacking the two men inside with bats.
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The gang each received sentences of between three and four years.
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A support network that's helped former soldiers find work and feel less isolated is hoping to reach thousands more veterans across Gloucestershire.
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It's based on the success of the Hive project in the Forest of Dean, which offers veterans and their families a range of free support services.
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Our Gloucestershire reporter Steve Nibbs has the story.
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The Hive in Cinderford brings veterans together every month.
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Funded by the district council, it offers them a range of support.
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We've had individuals come in who have been coached
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through some different services like Help for Heroes on creating CVs and having some work coaching and getting back into employment.
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But one of the things we're keen to do is work with local employers
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so that they can understand that there's a community out there of perhaps younger veterans who are looking for work.
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Terry Hughes has plenty of reasons to visit the Hive.
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He's one of the British nuclear test veterans, one of the lab rats, still campaigning for a government apology, but grateful for the support on his doorstep.
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I've been coming to the first one with Fran from the council advice it's all
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and I think they're excellent we didn't know about the support groups at the time
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but having seen these support groups I've actually caught on two of them
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and helped very very good now very good that's the American
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and then there's Catherine her late husband who served in the
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Polish army rarely talked about his time in service she says
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the hive gives her a chance to learn from others it's hearing
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that other people have stories and how they deal with them.
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Because my husband never talked about it and some of these people are able to talk.
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So although they might have been in the Navy, the Army, it gives you an insight that different people, different opinions.
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The Hive put on a special day for veterans at the Wilderness Centre where there was talk of a new target.
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Along with others, the team were applying for up to £1 million
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from the government's Valour programme to plug gaps in veteran support throughout the county.
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There are support services out there and we want people to know
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that they exist because they're there to support that community and that's the importance of it.
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It's sharing the information and also hearing people's story to understand we can meet their needs.
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If successful, this will push much needed support to over 27,000 veterans in Gloucestershire over three years.
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Steve Nibbs, BBC Points West, Cinderford.
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Amazing work being done.
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You're watching Points West, it's Friday night.
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Here we are at the start of the weekend.
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I hope you've got some nice things planned.
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But stay with us tonight, we've got lots more to share with you.
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Between now and 7 o'clock, Damien will be here shortly with a look ahead at all the weekend's football action.
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And join me from a wicker basket dangling above Longleague's Quarry
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Park visitors usually come here to see the animals in their enclosures today they're in the sky
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catch up with Cheryl shortly first the west of England mayor
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who's in charge of a new tourist tax on overnight stays
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says it will be set below five percent the fee is
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expected to come into effect within the next three years
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and is likely to be applied to people staying in hotels bed and breakfasts
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and airbnbs now you might remember on last night's program the
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council leader in bath kevin guy told us he thinks money
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raised by the tourist tax in his city should stay in his city
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so we put that to helen godwin my job is a region to look at the whole region
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and i think we've moved on quite a way
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and in terms of uh not thinking of the west of england as somewhere
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that has a border between South Gloucestershire and Bristol or Bristol and Bath and North East Somerset, with North Somerset hopefully joining in the next few months.
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We've sort of moved on from that.
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And I think what we'll need to be looking at in this case, as we do with everything now, is what are the regional priorities and working backwards from there.
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They'll be talking that through a bit more, I'm sure.
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The tourism tax is just one of a number of topics up for discussion on this weekend's Politics West.
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Let's hear what else David has got for us this Sunday.
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Yes, Amanda, you'll be thrilled to know that politics is back after a long, hot summer.
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But this Sunday, we're looking forward to the autumn and what might happen politically, including the possibility, perhaps, of a general election.
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What, another one?
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We're also looking into the housing crisis in Bristol and what they're doing to provide more homes.
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And we'll be following up on that story about social care provided by a private company.
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Now, we're on early this Sunday at 8.30 on BBC One.
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That's because of the great Northern Ron.
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Set your alarms, politics fans.
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Next, we are off to join Rob Cam from Gloucestershire.
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Today, he has completed a five-kilometre indoor rowing challenge, just over three miles.
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Rob was paralysed from the neck down when he was 19 after he was injured in a car crash near Dursley.
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Now, we've reported on Rob's incredible achievements since then, including climbing Snowdon and becoming a solicitor.
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Here's Scott Ellis.
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13 years a tetraplegic and still pushing himself.
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Rowing five kilometres this afternoon to raise money for the charity here in Armandsbury
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which uses exercise to help rehabilitate people with spinal injuries.
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Sport's always been important to Rob.
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I was always very keen on exercise and being fit before my injury
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and so it's good to keep doing that
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and also it's just good to keep myself as fit and active as I can do, really, so that things keep working the way they should.
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A friend helped convert the bicycle into a rowing machine.
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Rob then basically is strapped in and uses the muscles which he still has to row.
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He's only really got shoulder shrug function, so he's really using just the momentum of shrugging up and leaning forwards to do this whole rowing movement.
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Rob hasn't let injury dent his ambition.
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He graduated from Bristol University and now works as a solicitor.
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He's completed many adventures, including getting up Snowdon.
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I think it is keeping busy, challenging himself.
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What's next?
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We're always looking at what can we do next?
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What's risky?
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What makes his mother wince?
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This is his most recent adventure.
160
abseiling off a bridge in the Peak District with his sister.
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My mum wasn't very happy.
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She pointed out to Dad that it was both of their children and that he was putting over a bridge.
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But you keep doing these things?
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Yeah.
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So you're not going to listen to your mum?
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No, not on those things.
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Rob completed his rowing challenge this afternoon.
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Raising money via JustGiving, it'll pay for others to come here and have a course of physical rehabilitation for their injuries.
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Scott Ellis, BBC Points West, Bristol.
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Rob, you're brilliant.
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Now let's take a look at some of the articles waiting for your perusal on the BBC News website
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if you've got a moment this evening.
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Among the many 9-11 commemorations today, there are some moving accounts here by people from the West who witnessed the planes hitting the Twin Towers
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and who lost colleagues working at the Pentagon 25 years ago.
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A statue's been unveiled at a park in Bristol to honour 10 miners killed in an explosion there 140 years ago.
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Organisers didn't want the Dean Lane pit disaster to ever be forgotten.
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And Somerset County Cricket Club's bringing a new music event this summer to Taunton.
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Somerset Sounds, they've called it, bringing visitors' money and jobs into the local economy.
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You can find all those stories and more on the BBC News website and app.
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Next, a landlord who opened his pub as a rest centre
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following a school bus crash in West Somerset has now received his British Empire Medal.
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Eric Norman runs the Rest and Be Thankful pub in Weddon Cross.
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After the crash, he helps the children, school staff, parents and emergency services by letting them use the pub as a refuge.
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The Lord Lieutenant of Somerset presented Mr Norman with his award and said his actions were exemplary.
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The Princess Royal's been the guest of honour at the International Supreme Sheepdog Trials, taking place near Mortonim Marsh in Gloucestershire.
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They got underway earlier with the winner crowned on Sunday.
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Michael Cowan went along.
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A royal seal of approval for the most accomplished sheepdogs in the land.
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The international sheepdog trials are in their 120th year of competition
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and for 2026 are being hosted at Dalesford Farm in the Cotswolds.
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So this is the major sheepdog trial.
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This is the Olympics of sheepdog trialing.
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So each nation, England, Ireland, Scotland and Wales, competed in their national trials back in the summer.
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150 dogs competed at those trials or each trial, which is 600 dogs we're now down to the top 60,
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so 15 from each nation come to compete in the international.
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Now each trial, as you can see here, lasts 15 minutes and it's designed around a series of challenges to test the dog handlers
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and the sheepdog's agility when it comes to shepherding sheep.
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And for the competitors, it's hard work.
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Grace is 17 years old and along with dog Ben, impressed the judges so much she was promoted to the adult competition from the Junior League.
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Yes, I was really nervous.
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I was the very first run, so in a way you don't really get to make a plan or see how the runs or the sheep are going.
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But it's quite exciting in a way because you know, you kind of just open the whole event, it's quite nice and I was just looking forward to getting out there
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and the goal was to just stay out there as long as possible.
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The trials are on until Sunday when a finalist will be crowned the international supreme champion.
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Michael Cowan, BBC Points West, in the Cotswolds.
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Incredible.
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It's like poetry in motion, isn't it?
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And those dog-human partnerships are just amazing.
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Well, it's been an incredible year for Bath-based tennis player Toby Samuel.
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Here's Damien to tell us more about that.
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And another big event coming up, is there?
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Absolutely, Amanda.
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Yeah, he's been selected to play for Great Britain in the Davis Cup in just over a week's time, joining the likes of Wimbledon semi-finalist Arthur Ferry.
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It's a reward for a breakthrough year that's seen his rankings soar into the top 100.
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Today he's been back at the University of Bath to prepare for his international debut.
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Here's our sports editor Ali Durden.
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It is very rare to find Toby in Bath these days.
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Such is the level of his success.
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He started 2026 claiming five titles on the Challenger Tour, including winning 15 matches in a row.
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He then qualified for the French Open for the first time.
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Then in June reached the semi-finals at Eastbourne on the main tour before making his debut in the men's singles at Wimbledon.
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And he's just come back from the US Open where he
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won a Grand Slam match for the first time in his career.
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I don't really know how it happened.
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I sort of just got on a winning streak and I just didn't really stop.
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I felt like I couldn't really lose to anybody.
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I was pretty nervous going to the tournament.
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You've seen the top guys there in the locker rooms and playing against them.
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I was, like, shaking a little bit on court.
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But I think after the second or third time I did it, I sort of got more used to it and I felt like I was a lot calmer on the court, which helped me go deep this time.
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His coaches at the University of Bath have helped Toby overcome
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injuries to rise from around 2,000 in the world rankings to the top 100.
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He must have gone up the most spots of pretty much anyone in the world over the last 16 months.
234
So yeah, it just doesn't happen.
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And we, you know, as a coaching team, we've kept saying, well, OK, we'll get to the next level and, you know, be ready for the new challenge.
236
And so far, he's just found a way to overcome it.
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There's no limit for him.
238
You know, his game is spectacular.
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He's got everything.
240
And we're looking forward to seeing how far he can go.
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And that next challenge is the Davis Cup, after getting the call last week to represent his country.
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It was unbelievable.
243
It was one of the best moments of my tennis life.
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It's what every British player wants to be, play for their country.
245
I'm really looking forward to it and sharing that with some friends as well and some great people in the British team, that would be a great thing.
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That includes his former junior doubles partner, Arthur Ferry.
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Looks so young in that.
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He's gone on to become a Wimbledon semi-finalist this year.
249
He's sort of, obviously, British number one now and he's almost like, he's the one they're trying to go get and he sets the standard for us, yeah.
250
It's fine to be you next year.
251
Yeah, I hope so.
252
Oh, wow!
253
After the year he's had, watch this space.
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Alistair Durden, BBC Points West.
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Well, good luck to Toby.
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Now, there's plenty of football news, so let's start with Bristol City captain Jason Knight, who hasn't ruled out signing a new contract,
257
despite having less than 12 months left on his current deal.
258
The club put out a statement last week confirming that talks had stalled with a 25-year-old Ireland international.
259
City travel to Southampton tomorrow on the back of three successive wins.
260
Yeah, I just think we just haven't reached an agreement yet, and that's natural in football.
261
I'm not saying that's ever going to happen or it's not going to happen.
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It's just we're just not there at the moment, and the football has sort of taken priority because it's a championship.
263
You don't really get a minute either way to sort of sit down and chat about it.
264
But we're both aligned and happy where we're at at the moment, and then maybe down the line we'll try and sort things out.
265
Both Bristol City and Bristol Rovers are unusually in fine form at the same time.
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And whether you're a red or a blue, Radio Bristol have got you covered.
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Yes, struggling to remember the last time City and Rovers both won three games in the same week.
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This weekend is an extended Saturday sport.
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We'll start with Grimsby Town against the League Two leaders Bristol Rovers.
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That's followed at three.
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Bristol City are at Southampton.
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We've also got rugby, the Prem Rugby Cup.
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It's Exeter against Bristol Bears.
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And the action starts this weekend from 12.
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Cheltenham also have an early kick-off, just like Rovers.
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And the League Two table makes for happy reading at this early stage of the season.
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Rovers proudly topped with Swindon nestled in just behind them and Cheltenham a couple of points away.
278
Commentary of all those matches along with Yeovil and Forest Green in the National League available on your BBC local radio station.
279
And staying with non-league
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and as we revealed on last night's programme the sale of Bar City football has been confirmed
281
and new owners are planning for the future.
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The takeover by a group which includes Tears for Fears co-founder Kurt Smith brings around six million pounds of investment.
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Bath City currently play in the seventh tier of English football having been relegated last season.
284
We're prioritizing investing into the infrastructure,
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investing into the teams and really trying to kind of tighten our relationship with the fans
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and the supports of the club which we think is a great opportunity.
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Bath City's a community focused club and that's not going to change that's something we want to lean into.
288
And the good news isn't limited to football as Somerset's hopes
289
of winning Cricket's County Championship for the first time remain high after an emphatic victory over Leicestershire.
290
Jack Leach took the last two wickets to help his side back to the top of the table.
291
They remain four points clear of Nottinghamshire with two matches left to play.
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So as the cricket season draws to a close, rugby has only just begun.
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It's It's the second round of the Prem Cup with Bristol Bears and Gloucester both playing at three o'clock tomorrow.
294
Bath have the weekend off.
295
And if rugby is your thing and you don't have three
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and a half hours to commit to Lawrence of Arabia on BBC Two, then head to the iPlayer to watch the World Cup winning Red Roses take on Australia tomorrow.
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Amanda, there is plenty of West Country talent on show.
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You are not wrong.
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We will be hoarse with all the cheering that we have to do.
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It's a busy weekend, isn't it?
301
Damien, thank you very much.
302
Good to see you.
303
Right then, visitors to Longleat Safari Park in Wiltshire will be looking upwards this weekend.
304
The Icons of the Sky three-day event has begun with more than 50 balloons.
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Aren't they incredible?
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Taking off from the estate this morning.
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It's 60 years since the first drive-through safari opened outside Africa.
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We sent Cheryl Dennis to float above the lions.
309
A ballooning spectacle with longleat as its backdrop.
310
Usually all eyes are on the animals today they're the ones gazing at something a bit different.
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They hear that first so they all see and they're looking up
312
because it's something unusual you don't see
313
that every day hundreds of balloons going over
314
so it's just something same with people you notice
315
when all people everybody's like that everybody's looking up in the sky and that's what the cats are doing.
316
Once the morning mist had lifted, it was ideal weather for flying.
317
51 balloons delighting those who set their alarms.
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It's 60 years ago that Longley opened the first safari drive-thru outside of Africa.
319
But the park also has a big link to aviation, which goes back 50 years.
320
There's many archive pictures and videos
321
and stories about balloons being at Longleat to even areas of the park that we name certain roads like the balloon track.
322
The first balloon unexpectedly landed at Longleat back in 1824.
323
Balloons follow the wind.
324
Luckily for us, rangers were on hand in case anyone unexpectedly landed in with the lions.
325
Last night we put them in so they got the big paddocks to stay in
326
so we knew where they were just in case the worst case scenario happens
327
which has never happened here and we keep an eye on the tigers
328
and lions to make sure that they're fine
329
and just monitor them through the day because we never know
330
which way the wind's going to change because it might be blowing
331
that way first thing and then it changes and goes
332
that way and obviously for safari park reasons we prefer it
333
when it goes that way
334
and the wind did blow in the safe direction yeah preparation
335
for landing um for us we could drop right down see
336
what the wind is doing the direction has changed for me about 30 degrees so
337
a gentle landing a comfortable distance from the real lions of longleat
338
cheryl dennis bbc points west at longleat safari park in wiltshire very glad
339
that the weather played ball there and everything happened safely um quite a sight isn't it beautiful stuff now hopefully
340
You saw a nice bit of sunshine out there today.
341
The weather was all right, wasn't it really?
342
And we're at the weekend now, so let's see how that forecast has been shaping up.
343
Here's Shefali Oza.
344
Hello, good evening.
345
Well, it was a lovely morning to wake up to.
346
The sun was beating down on most parts of the region.
347
And we've got a lovely selection of Weather Watchers pictures to illustrate that from Bristol through to Glastonbury and also Gloucester.
348
Our temperatures eventually picked up to about 21 Celsius in the southern half of the region, which is fractionally above average now for the time of year.
349
Temperatures average out at around 18 to 20 Celsius for mid-September.
350
But it's going to get even warmer over the weekend, so we've got a snippet of summer.
351
We're just about clinging on to it.
352
High pressure is with us at the moment, but we've got a set of fronts passing through Saturday night into Sunday.
353
That will bring a dose of rain, which, of course, is much needed, but we would like some dry weather for those outdoor events taking place over the weekend.
354
Tonight, though, that cloud is melting away.
355
Under clearer skies, we'll see our temperatures down to single figures of 9 Celsius across the south.
356
Further north, around 10 to 11 or 12 Celsius.
357
And that breeze is going to be freshening from a southwesterly direction.
358
So it's going to be a breezier day overall tomorrow, a bit blowy, and that will blow in that cloud from the northwest with an incoming front.
359
So we start off with a bit of brightness in the southeast of the region
360
and that front will be weakening all the while as it moves through tomorrow night.
361
But initially, I think, as you saw there, we'll get some heavy bursts of rain towards the northern fringes and then lighter outbreaks moving through tomorrow evening and overnight.
362
But during the day, top temperatures of 23 Celsius, again, above average for the time of year and even warmer for Sunday.
363
That rain should be out of the way by the morning, so we're looking at some cloud to start off with, but brighter by the afternoon, highs of 23 to 24 Celsius with lighter winds.
364
Thank you, Shefali.
365
Half-decent weather to enjoy the weekend with.
366
Then let's make the most of the bright bits.
367
That's it from the team here tonight.
368
Thanks to you at home for joining us.
369
I will have one last update at 10 o'clock.
370
Enjoy your evening.
371
See you a bit later.
372
Bye-bye.
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Who Is This Video For?
This video is ideal for intermediate English learners aiming to improve real-world listening and speaking skills. It features natural, conversational dialogue from a news broadcast, making it perfect for practicing shadowing—repeating phrases aloud to mimic rhythm and intonation. Learners focusing on shadowspeak or using a shadowing app will find the mix of formal reports and personal anecdotes helpful for adapting to different speaking styles.
Words & Idioms Worth Stealing
- Compromising: Putting at risk. Example: "The company is compromising care."
- Fragmented: Broken into parts, disorganized. The video mentions a "fragmented service."
- Life-threatening consequences: Outcomes that could cause death. A key phrase for discussing serious issues.
- Callback: A return phone call. "It took 18 hours for a callback."
These terms are common in news and daily conversations, making them essential for building practical vocabulary.
How to Get the Accent Right
The speakers in the video use a British English accent with clear, moderate pacing—excellent for shadowing practice. Focus on: - Intonation in questions: Notice how "But they're not delivering the care?" rises at the end to express doubt. - Stress in compound words: "Frontline staff" stresses "front," while "callback" emphasizes the first syllable. - Pausing for emphasis: Phrases like "Our absolute priority" are often followed by a short pause to highlight importance. Practicing with this video helps refine pronunciation and fluency, key for improving English pronunciation through real content. For best results, use a shadowing app to replay short clips and match the speaker's tone and speed.
Learning English with videos like this bridges the gap between classroom study and real-life communication, making shadow speak a powerful tool for progress.
Grammar in this video
The structures the speaker uses most, with the exact words from the video:
| Structure | In the video |
|---|---|
| Present perfect continuous have/has been + -ing — an action that started earlier and is still going on | I've been coming · has been shaping |
| Present perfect have/has + past participle — a past action that still matters now | have been made · has improved · have raised |
| Passive voice be + past participle — the focus is on what happens, not who does it | have been made · will be made · was paralysed |
| Relative clauses who / which + clause — extra information about a person or thing | men who carried · trial, which is · those who set |
What is the Shadowing Technique?
Shadowing is a science-backed language learning technique originally developed for professional interpreter training and popularized by polyglot Dr. Alexander Arguelles. The method is simple but powerful: you listen to native English audio and immediately repeat it out loud — like a shadow following the speaker with just a 1–2 second delay. Unlike passive listening or grammar drills, shadowing forces your brain and mouth muscles to simultaneously process and reproduce real speech patterns. Research shows it significantly improves pronunciation accuracy, intonation, rhythm, connected speech, listening comprehension, and speaking fluency — making it one of the most effective methods for IELTS Speaking preparation and real-world English communication.