Shadowing Practice: IP1T5S1 CUSTOMER ORDER FORM - Learn English Speaking with Video

Creating lesson...
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Recorded voice: Thank you for calling Millenium Office Supplies.
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If you would like to place an order, please press one.
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Your call has been placed in a queue.
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A customer service operator will be with you shortly.
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Woman: Gina speaking.
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How can I help you?
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Man: Oh, hello - I'd like to order some stationery, please.
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Woman: And who am I speaking to?
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Man: John Carter.
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Woman: Right - can I just confirm your account number and the name of your company, John?
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Man: Sure! The account number is 6 9 2 4 double 1 Woman: Six nine two four one one.
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Right, and you're from 'Rainbow Computers?' Man: No.
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The company is Rainbow Communications Woman: Oh, OK, I'll just fix that on the system ... communications.
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And what would you like to order, John?
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Man: Envelopes.
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We need a box of A4 - that is, normal size envelopes Woman: White, yellow or vanilla?
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Man: We'll have the plain white please - but the ones with the little windows Woman: OK ... One box - A4 - white - just the one box, was it?
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Man: Urn, on second thoughts make that two boxes.
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We go through heaps of envelopes.
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As a matter of interest.
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Are they made from recycled paper?
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Woman: No. You can't get white recycled paper.
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The recycled ones are grey and they're more expensive actually.
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Man: Right - we'll stick to white then.
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Woman: Something else, John?
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Man: Yes, we need some coloured photocopy paper.
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What colours do you have?
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Woman: We've got purple, light blue, blue, light green - whatever you want, pretty much.
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There are 500 sheets to the pack.
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Man: Let's see ... we're going to need a lot of blue paper for our new price lists so can you give us ten packs, please.
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Make sure it's the light blue though ...
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Woman: Ten packs of the light blue.
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Anything else that we can help you with?
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Man: Let me think ... what else do we need?
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I'm sure there was something else.
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Woman: Pens, paper clips, fax paper, computer supplies, office furniture?
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Man: Oh, yes!
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We need floppy disks - do you have those nice coloured ones?
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Woman: Yes, but they're a bit more expensive than the black ones.
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Man: That's alright.
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I'm not paying, anyway!
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Woman: Right.
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Floppy disks.
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And what about diaries for next year?
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We've got them in stock already and it's a good idea to order early.
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Man: No - I think we're alright for diaries but something we do need is one of those big wall calendars - you know, one that shows the whole year at a glance.
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Do you stock those?
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Woman: We certainly do.
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Man: OK - can you include a wall calendar then, with the other stuff.
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Just make sure it's got the whole year on the one side.
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Woman: Sure - and do you have a copy of our new catalogue?
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Man: No, I don't, but could you send one.
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Woman: Yes!
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I'll pop one in with the order.
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You'll find it a lot easier to remember what you need if you have our catalogue in front of you next time.
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Man: Yes, good idea.
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And when can you deliver this?
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Woman: Should be with you tomorrow morning.
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Man: Can you make sure that it's not after 11.30am because I have to go out at 12 there's only myself here on Fridays.
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Woman: Fine - I'll make a note on the delivery docket that they should deliver before half past eleven.
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Thanks very much.
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Man: Thanks.

Context & Background

In the transcript from the "IP1T5S1 CUSTOMER ORDER FORM" video, we listen in on a conversation between a customer and a customer service representative. The customer, John Carter, is calling to place an order for various office supplies. This scenario is common in business settings where effective communication is essential. The dialogue consists of specific requests, confirmations of details, and inquiries regarding product options, making it an excellent example for learners seeking to enhance their English speaking skills and pronunciation.

Top 5 Phrases for Daily Communication

  • “I’d like to order...” - A polite way to express your desire to make a purchase.
  • “Can I just confirm your account number?” - A phrase useful for verifying information in any customer service context.
  • “What would you like to order?” - A common question that prompts the customer to specify their needs.
  • “Do you have...?” - An essential phrase for inquiring about specific products or services.
  • “Can you include...?” - This is used to make additional requests after an initial order has been placed.

Step-by-step Shadowing Guide

To make the most of this dialogue and enhance your English speaking practice through shadow speech, follow these step-by-step instructions:

  1. Listen Carefully: Play the video a few times to get accustomed to the flow of conversation and the varied tones used by both speakers.
  2. Pause and Repeat: After each sentence, pause the video and try to repeat what was said. Focus on mimicking the pronunciation and intonation.
  3. Use Shadowspeak: Incorporate shadowing techniques by speaking along with the audio. This will help you reinforce the phrases and improve your fluency.
  4. Record Yourself: Record your voice as you repeat the phrases. Playback your recording to pinpoint areas for improvement in your pronunciation.
  5. Practice in Context: Create your own hypothetical order scenarios. This will not only reinforce vocabulary but also enable you to practice in realistic situations.

Utilizing this shadowing site technique will allow you to significantly improve your English pronunciation. By embedding these practical phrases into your conversations, you will feel more confident in various business interactions, enhancing both your communicative competence and overall English language skills. Take advantage of dialogue scenarios like this one to bolster your learning and maintain your progress!

What is the Shadowing Technique?

Shadowing is a science-backed language learning technique originally developed for professional interpreter training and popularized by polyglot Dr. Alexander Arguelles. The method is simple but powerful: you listen to native English audio and immediately repeat it out loud — like a shadow following the speaker with just a 1–2 second delay. Unlike passive listening or grammar drills, shadowing forces your brain and mouth muscles to simultaneously process and reproduce real speech patterns. Research shows it significantly improves pronunciation accuracy, intonation, rhythm, connected speech, listening comprehension, and speaking fluency — making it one of the most effective methods for IELTS Speaking preparation and real-world English communication.