Shadowing Practice: Customer Service Training Video - Learn English Speaking with Video

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83 oraciones
Si las oraciones son demasiado cortas o largas, haz clic en Editar para ajustarlas.
1
I made this reservation two weeks ago.
2
I have a confirmation number.
3
This is unacceptable.
4
I want to talk to the manager.
5
Hello?
6
Mr. Collins, I have a woman here at the front desk who made a reservation two weeks ago.
7
We have no record of it.
8
Don't.
9
For Pete's sake, Nancy, can't you take care of this yourself?
10
I'm busy in here.
11
Just, I don't know, find her a room someplace.
12
I already left.
13
She insists on talking to the general manager.
14
Oh, geez.
15
All right, all right, all right.
16
I'll be right down there, okay?
17
Hang on.
18
God, it's unbelievable.
19
I've got to do everything myself.
20
E .O.
21
Talk to me, baby.
22
Come on.
23
There you go.
24
Okay.
25
Here we go, Nancy.
26
Say, would you give me a hand with these?
27
I think my wife packed the cinder block in there.
28
That's heavy.
29
I'll send up a bellman if I can find one, okay?
30
Fine.
31
No geezer.
32
I'm going to carry a suitcase.
33
Yeah, right.
34
So you got the key?
35
Yeah.
36
It's hard to fight the ground.
37
Who can have an appetite after that?
38
Hello there.
39
Hello.
40
I'm Ted Collins, general manager here.
41
I understand there's been some sort of a problem.
42
Yes, they seem to have lost my reservation, and I was given a confirmation number.
43
Now, I'm in town for a conference.
44
I have to have a room.
45
Well, now, of course you do.
46
Now, don't you worry about a thing.
47
I'm going to take care of everything for you.
48
You know what?
49
Why don't we go sit by the fire where both of us will be a little more comfortable?
50
Mr. Collins, Cheryl needs to see you right away.
51
Nancy, can't you see I'm busy here?
52
She said it's urgent.
53
She's in front of Bull Roommate.
54
Oh, geez.
55
All right, I'll be right there.
56
Don't you run away on me.
57
I'll be right back for you.
58
Okay.
59
Okay.
60
And I'm missing the first dance right now.
61
Now, I know that the bride and groom made arrangements for me.
62
Cheryl, what's the problem here?
63
Who are you?
64
I'm the general manager.
65
Why don't you start managing something, then?
66
Right now, I'm missing my cousin's reception because you've got the tables arranged
67
so close together I can't get my chair through it.
68
Look, just calm down.
69
Don't make a scene, okay?
70
Look, how about if I roll you in there myself and give you your own little table over on the side someplace?
71
I don't want my own table.
72
I don't want to be by myself.
73
This is a wedding reception for crying out loud.
74
What is it with you people?
75
You're never satisfied.
76
Last year, I spent over, I don't know, $50 ,000 on all these ramps and these special entrances, and that still wasn't good enough.
77
I mean, what is it you want anyway?
78
Now, we know you wouldn't think of treating your customers the way Mr. Collins did.
79
Yet, many managers unknowingly fail to treat employees and co -workers with the same respect, courtesy, and fairness they extend to their customers.
80
But that failure can come back to haunt them.
81
Because employees who are mistreated are likely to be less productive, less courteous, less effective employees.
82
In other words, it's just bad business.
83
Doesn't everyone in your workforce deserve to be treated with common decency?

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Vocabulario y notas de pronunciación para esta lección

Esta lección de conversación se basa en el vídeo “Customer Service Training Video”. Las palabras que más se repiten: manager, Collins, reservation, Nancy, employees. Este vídeo tiene 83 frases y 559 palabras para practicar shadowing. La parte hablada dura 3:50. El hablante mantiene un ritmo constante de unas 146 palabras por minuto, cómodo para el shadowing. Solo el 80 % de las palabras está entre las 3.000 más comunes del inglés, por lo que el vocabulario es exigente. 18 de sus 83 frases son preguntas, así que sirve para practicar la entonación de las preguntas y las respuestas cortas.

Vocabulario clave de este vídeo

15 palabras del vídeo que vale la pena aprender, con su pronunciación y significado:

PalabraPronunciaciónSignificado
reception sustantivo/ɹɪˈsɛp.ʃn̩/recepción
confirmation sustantivo/ˌkɑn.fəɹˈmeɪ.ʃən/confirmación
desk sustantivo/dɛsk/escritorio, pupitre
worker sustantivo/ˈwɝ.kɚ/trabajador, obrero
sake sustantivo/ˈseɪ̯k/causa, gracia
entrance sustantivo/ˈɛn.tɹəns/entrada
extend verbo/ɛkˈstɛnd/extenderse, ampliarse
arrangement sustantivo/əˈɹeɪnd͡ʒmənt/arreglo, arreglada
productive adjetivo/pɹəˈdʌk.tɪv/productivo
urgent adjetivo/ˈɜː.d͡ʒənt/urgente, acuciante
courtesy sustantivo/ˈkɝɾəsi/cortesía
bride sustantivo/bɹaɪd/novia
unbelievable adjetivo/ˌʌnbɪˈliːvəbl̩/increíble
insist verbo/ɪnˈsɪst/insistir, empeñarse
arrange verbo/əˈɹeɪnd͡ʒ/arreglar, acotejar

Phrasal verbs que vas a escuchar

PalabraSignificado
calm down verbocalmarse

Frases que vale la pena repetir

Frases cortas y completas del vídeo que puedes reutilizar en la conversación diaria:

  • Say, would you give me a hand with these?
  • Nancy, can't you see I'm busy here?
  • Why don't you start managing something, then?
  • What is it with you people?
  • I mean, what is it you want anyway?

Pronunciación a tener en cuenta

El hablante usa 32 contracciones y formas reducidas, como don't, I'm, I'll. Dilas en su forma corta, tal como las oyes.

  • Los sonidos de “sh” y “zh”: reservation /ˌɹɛz.ɚˈveɪ.ʃən/, reception /ɹɪˈsɛp.ʃn̩/, confirmation /ˌkɑn.fəɹˈmeɪ.ʃən/
  • Palabras largas — cuida el acento: reservation /ˌɹɛz.ɚˈveɪ.ʃən/, confirmation /ˌkɑn.fəɹˈmeɪ.ʃən/, unbelievable /ˌʌnbɪˈliːvəbl̩/, unacceptable /ˌʌn.ækˈsɛp.tə.bl̩/, unknowingly /ʌnˈnəʊ.ɪŋ.li/

Sonidos difíciles para hispanohablantes:

  • /v/ — no es /b/: los dientes tocan el labio inferior: reservation /ˌɹɛz.ɚˈveɪ.ʃən/, productive /pɹəˈdʌk.tɪv/, unbelievable /ˌʌnbɪˈliːvəbl̩/
  • /z/ — sonora, no /s/: reservation /ˌɹɛz.ɚˈveɪ.ʃən/, geez /d͡ʒiːz/
  • /dʒ/ — no es la “y” ni la “ch”: arrangement /əˈɹeɪnd͡ʒmənt/, urgent /ˈɜː.d͡ʒənt/, arrange /əˈɹeɪnd͡ʒ/, geez /d͡ʒiːz/

Cómo practicar con este vídeo

  1. Escucha el vídeo entero una vez sin hablar y anota las palabras que no conoces.
  2. Haz shadowing frase por frase a velocidad normal, repitiendo cada una hasta que tu ritmo coincida con el del hablante.
  3. Grábate y compara con el original, prestando atención a palabras como reception, confirmation, desk.

¿Qué es la Técnica de Shadowing?

Shadowing es una técnica de aprendizaje de idiomas respaldada por la ciencia, desarrollada originalmente para la formación de intérpretes profesionales y popularizada por el políglota Dr. Alexander Arguelles. El método es simple pero poderoso: escuchas audio en inglés nativo y lo repites en voz alta de inmediato, como una sombra que sigue al hablante con solo 1-2 segundos de retraso. A diferencia de la escucha pasiva o los ejercicios de gramática, el shadowing obliga a tu cerebro y músculos de la boca a procesar y reproducir simultáneamente patrones de habla reales. Las investigaciones muestran que mejora significativamente la precisión de la pronunciación, la entonación, el ritmo, el habla conectada, la comprensión auditiva y la fluidez al hablar, convirtiéndola en una de las metodologías más efectivas para la preparación del IELTS Speaking y la comunicación en inglés en el mundo real.

Técnica de shadowing: lee la guía completa paso a paso →