跟读练习: Customer Service Training Video - 通过视频学习英语口语
选择练习模式
每种模式都会打开全屏练习室。
83 句
如果句子过短或过长，请点击 Edit 进行调整。
1
I made this reservation two weeks ago.
2
I have a confirmation number.
3
This is unacceptable.
4
I want to talk to the manager.
5
Hello?
6
Mr. Collins, I have a woman here at the front desk who made a reservation two weeks ago.
7
We have no record of it.
8
Don't.
9
For Pete's sake, Nancy, can't you take care of this yourself?
10
I'm busy in here.
11
Just, I don't know, find her a room someplace.
12
I already left.
13
She insists on talking to the general manager.
14
Oh, geez.
15
All right, all right, all right.
16
I'll be right down there, okay?
17
Hang on.
18
God, it's unbelievable.
19
I've got to do everything myself.
20
E .O.
21
Talk to me, baby.
22
Come on.
23
There you go.
24
Okay.
25
Here we go, Nancy.
26
Say, would you give me a hand with these?
27
I think my wife packed the cinder block in there.
28
That's heavy.
29
I'll send up a bellman if I can find one, okay?
30
Fine.
31
No geezer.
32
I'm going to carry a suitcase.
33
Yeah, right.
34
So you got the key?
35
Yeah.
36
It's hard to fight the ground.
37
Who can have an appetite after that?
38
Hello there.
39
Hello.
40
I'm Ted Collins, general manager here.
41
I understand there's been some sort of a problem.
42
Yes, they seem to have lost my reservation, and I was given a confirmation number.
43
Now, I'm in town for a conference.
44
I have to have a room.
45
Well, now, of course you do.
46
Now, don't you worry about a thing.
47
I'm going to take care of everything for you.
48
You know what?
49
Why don't we go sit by the fire where both of us will be a little more comfortable?
50
Mr. Collins, Cheryl needs to see you right away.
51
Nancy, can't you see I'm busy here?
52
She said it's urgent.
53
She's in front of Bull Roommate.
54
Oh, geez.
55
All right, I'll be right there.
56
Don't you run away on me.
57
I'll be right back for you.
58
Okay.
59
Okay.
60
And I'm missing the first dance right now.
61
Now, I know that the bride and groom made arrangements for me.
62
Cheryl, what's the problem here?
63
Who are you?
64
I'm the general manager.
65
Why don't you start managing something, then?
66
Right now, I'm missing my cousin's reception because you've got the tables arranged
67
so close together I can't get my chair through it.
68
Look, just calm down.
69
Don't make a scene, okay?
70
Look, how about if I roll you in there myself and give you your own little table over on the side someplace?
71
I don't want my own table.
72
I don't want to be by myself.
73
This is a wedding reception for crying out loud.
74
What is it with you people?
75
You're never satisfied.
76
Last year, I spent over, I don't know, $50 ,000 on all these ramps and these special entrances, and that still wasn't good enough.
77
I mean, what is it you want anyway?
78
Now, we know you wouldn't think of treating your customers the way Mr. Collins did.
79
Yet, many managers unknowingly fail to treat employees and co -workers with the same respect, courtesy, and fairness they extend to their customers.
80
But that failure can come back to haunt them.
81
Because employees who are mistreated are likely to be less productive, less courteous, less effective employees.
82
In other words, it's just bad business.
83
Doesn't everyone in your workforce deserve to be treated with common decency?
FOR YOU
推荐视频
B21
25 句
Veronika Refuses to Help After This Conversation #corporate #animation
Business EnglishDaily ConversationWorking Adults
B23
71 句
How to Take Customer Orders Like a Pro | Restaurant Staff Training
Business EnglishWorking Adults
B21
214 句
BLACK GUY MISTAKEN FOR A WAITER | @DramatizeMe
Business EnglishDaily ConversationUniversity Students
B182
26 句
TOEIC Listening Part 3: A Private Dining Room and a Late Suit
American AccentBritish AccentTOEIC PrepBusiness EnglishUniversity Students
B26
42 句
The Secret to GREAT Customer Service | Simon Sinek
TOEIC PrepBusiness EnglishWorking Adults
B26
56 句
Business English: Participating in meetings 2.
Business EnglishWorking Adults
B15
66 句
Angry Customer Demands Refund | Call Center Role Play
TOEIC PrepBusiness EnglishWorking Adults
B11
103 句
Friends: Rachel Has A Ralph Lauren Interview (Season 5 Clip) | TBS
Business EnglishInterview EnglishUniversity Students
B12
34 句
Optimum Customer Service
TOEIC PrepBusiness EnglishWorking Adults
B26
366 句
Rich Mom Calls Out Cheap Gifts | Dhar Mann
American AccentBusiness EnglishDaily ConversationHigh School Students
B25
91 句
The Intern | Becky's Breakdown | ClipZone: Comedy Callbacks
Business EnglishDaily ConversationUniversity Students
B12
123 句
Cô gái Châu Á bật khóc nức nở sau khi bị Gordon bắt tại trận gian lận nghiêm trọng | Vua Đầu Bếp Mỹ
Business EnglishDaily ConversationHigh School Students
本课的词汇与口语要点
这节口语课以视频“Customer Service Training Video”为素材。 视频中反复出现的词有：manager, Collins, reservation, Nancy, employees。 这段视频共有 83 个句子、559 个单词可供跟读。 讲话部分时长为 3:50。 说话人语速平稳，每分钟约 146 个词，很适合跟读。 只有 80% 的单词属于英语最常用的 3,000 词，词汇难度较高。 全部 83 个句子中有 18 个是问句，适合练习疑问语调和简短回答。
视频中的重点词汇
视频中 15 个值得学习的单词，附发音和释义：
| 单词 | 发音 | 释义 |
|---|---|---|
| reservation 名词 | /ˌɹɛz.ɚˈveɪ.ʃən/ | 保留 |
| reception 名词 | /ɹɪˈsɛp.ʃn̩/ | 接收 |
| confirmation 名词 | /ˌkɑn.fəɹˈmeɪ.ʃən/ | 確認 /确认 |
| desk 名词 | /dɛsk/ | 書桌 /书桌, 寫字檯 /寫字枱 /寫字臺 /寫字台 |
| worker 名词 | /ˈwɝ.kɚ/ | 工人, 工作者 |
| entrance 名词 | /ˈɛn.tɹəns/ | 入口, 門口 /门口 |
| arrangement 名词 | /əˈɹeɪnd͡ʒmənt/ | 排列, 安排 |
| productive 形容词 | /pɹəˈdʌk.tɪv/ | 生產的 /生产的 |
| urgent 形容词 | /ˈɜː.d͡ʒənt/ | 緊急 /紧急, 緊迫 /紧迫 |
| courtesy 名词 | /ˈkɝɾəsi/ | 禮貌 /礼貌, 禮節 /礼节 |
| bride 名词 | /bɹaɪd/ | 新娘, 新婦 /新妇 |
| unbelievable 形容词 | /ˌʌnbɪˈliːvəbl̩/ | 不可思議 /不可思议 |
| insist 动词 | /ɪnˈsɪst/ | 堅持 /坚持 |
| arrange 动词 | /əˈɹeɪnd͡ʒ/ | 安排, 佈置 /布置 |
| satisfy 动词 | /ˈsætɪsfaɪ/ | 滿足 /满足 |
视频中出现的短语动词
| 单词 | 释义 |
|---|---|
| calm down 动词 | 冷靜下來 /冷静下来, 平靜下來 /平静下来 |
值得反复跟读的句子
视频中简短而完整的句子，可以直接用在日常对话里：
- Say, would you give me a hand with these?
- Nancy, can't you see I'm busy here?
- Why don't you start managing something, then?
- What is it with you people?
- I mean, what is it you want anyway?
需要注意的发音
说话人用了 32 次缩略和弱读形式，例如 don't, I'm, I'll。请按听到的简短形式来说。
- “sh” 和 “zh” 音: reservation /ˌɹɛz.ɚˈveɪ.ʃən/, reception /ɹɪˈsɛp.ʃn̩/, confirmation /ˌkɑn.fəɹˈmeɪ.ʃən/
- 长单词——注意重音位置: reservation /ˌɹɛz.ɚˈveɪ.ʃən/, confirmation /ˌkɑn.fəɹˈmeɪ.ʃən/, unbelievable /ˌʌnbɪˈliːvəbl̩/, unacceptable /ˌʌn.ækˈsɛp.tə.bl̩/, unknowingly /ʌnˈnəʊ.ɪŋ.li/
中文母语者容易读错的音：
- /v/ — 不要读成 /w/，上齿轻触下唇: reservation /ˌɹɛz.ɚˈveɪ.ʃən/, productive /pɹəˈdʌk.tɪv/, unbelievable /ˌʌnbɪˈliːvəbl̩/
- 词尾辅音 — 要读清楚，后面不要加元音: desk /dɛsk/, sake /ˈseɪ̯k/, entrance /ˈɛn.tɹəns/, extend /ɛkˈstɛnd/, arrangement /əˈɹeɪnd͡ʒmənt/
- /æ/ — 嘴张大，不要读成 /e/: satisfy /ˈsætɪsfaɪ/, appetite /ˈæp.əˌtaɪt/, unacceptable /ˌʌn.ækˈsɛp.tə.bl̩/
如何用这段视频练习
- 先完整听一遍视频，不要开口，记下不认识的单词。
- 用正常速度逐句跟读，每句重复到你的节奏与说话人一致为止。
- 录下自己的声音并与原声对比，特别注意 reservation, reception, confirmation 这类单词。
什么是跟读法？
跟读法 (Shadowing) 是一种有科学依据的语言学习技巧，最初开发用于专业口译员的培训，并由多语言者Alexander Arguelles博士普及。这个方法简单而强大：您在听英语母语原声的同时立即大声重复——就像是一个延迟1-2秒紧跟说话者的影子。与被动听力或语法练习不同，跟读法强迫您的大脑和口腔肌肉同时处理并模仿真实的讲话模式。研究表明它能显着提高发音准确性，语调，节奏，连读，听力理解和口语流利度——使其成为雅思口语备考和真实英语交流最有效的方法之一。