Pratica di Shadowing: Customer Service Training Video - Impara a parlare inglese con i video

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83 frasi
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1
I made this reservation two weeks ago.
2
I have a confirmation number.
3
This is unacceptable.
4
I want to talk to the manager.
5
Hello?
6
Mr. Collins, I have a woman here at the front desk who made a reservation two weeks ago.
7
We have no record of it.
8
Don't.
9
For Pete's sake, Nancy, can't you take care of this yourself?
10
I'm busy in here.
11
Just, I don't know, find her a room someplace.
12
I already left.
13
She insists on talking to the general manager.
14
Oh, geez.
15
All right, all right, all right.
16
I'll be right down there, okay?
17
Hang on.
18
God, it's unbelievable.
19
I've got to do everything myself.
20
E .O.
21
Talk to me, baby.
22
Come on.
23
There you go.
24
Okay.
25
Here we go, Nancy.
26
Say, would you give me a hand with these?
27
I think my wife packed the cinder block in there.
28
That's heavy.
29
I'll send up a bellman if I can find one, okay?
30
Fine.
31
No geezer.
32
I'm going to carry a suitcase.
33
Yeah, right.
34
So you got the key?
35
Yeah.
36
It's hard to fight the ground.
37
Who can have an appetite after that?
38
Hello there.
39
Hello.
40
I'm Ted Collins, general manager here.
41
I understand there's been some sort of a problem.
42
Yes, they seem to have lost my reservation, and I was given a confirmation number.
43
Now, I'm in town for a conference.
44
I have to have a room.
45
Well, now, of course you do.
46
Now, don't you worry about a thing.
47
I'm going to take care of everything for you.
48
You know what?
49
Why don't we go sit by the fire where both of us will be a little more comfortable?
50
Mr. Collins, Cheryl needs to see you right away.
51
Nancy, can't you see I'm busy here?
52
She said it's urgent.
53
She's in front of Bull Roommate.
54
Oh, geez.
55
All right, I'll be right there.
56
Don't you run away on me.
57
I'll be right back for you.
58
Okay.
59
Okay.
60
And I'm missing the first dance right now.
61
Now, I know that the bride and groom made arrangements for me.
62
Cheryl, what's the problem here?
63
Who are you?
64
I'm the general manager.
65
Why don't you start managing something, then?
66
Right now, I'm missing my cousin's reception because you've got the tables arranged
67
so close together I can't get my chair through it.
68
Look, just calm down.
69
Don't make a scene, okay?
70
Look, how about if I roll you in there myself and give you your own little table over on the side someplace?
71
I don't want my own table.
72
I don't want to be by myself.
73
This is a wedding reception for crying out loud.
74
What is it with you people?
75
You're never satisfied.
76
Last year, I spent over, I don't know, $50 ,000 on all these ramps and these special entrances, and that still wasn't good enough.
77
I mean, what is it you want anyway?
78
Now, we know you wouldn't think of treating your customers the way Mr. Collins did.
79
Yet, many managers unknowingly fail to treat employees and co -workers with the same respect, courtesy, and fairness they extend to their customers.
80
But that failure can come back to haunt them.
81
Because employees who are mistreated are likely to be less productive, less courteous, less effective employees.
82
In other words, it's just bad business.
83
Doesn't everyone in your workforce deserve to be treated with common decency?

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Vocabolario e note di pronuncia per questa lezione

Questa lezione di conversazione si basa sul video “Customer Service Training Video”. Le parole che ritornano più spesso: manager, Collins, reservation, Nancy, employees. Questo video contiene 83 frasi e 559 parole da ripetere con lo shadowing. Il parlato dura 3:50. Chi parla mantiene un ritmo costante di circa 146 parole al minuto, comodo per lo shadowing. Solo il 80% delle parole rientra nelle 3.000 più comuni dell’inglese, quindi il lessico è impegnativo. 18 delle sue 83 frasi sono domande: un buon esercizio per l’intonazione interrogativa e le risposte brevi.

Vocaboli chiave di questo video

15 parole del video che vale la pena imparare, con pronuncia e significato:

ParolaPronunciaSignificato
reception sostantivo/ɹɪˈsɛp.ʃn̩/ricevimento
confirmation sostantivo/ˌkɑn.fəɹˈmeɪ.ʃən/conferma
desk sostantivo/dɛsk/scrivania
worker sostantivo/ˈwɝ.kɚ/lavoratore, operaio
sake sostantivo/ˈseɪ̯k/causa
entrance sostantivo/ˈɛn.tɹəns/entrata
arrangement sostantivo/əˈɹeɪnd͡ʒmənt/arrangiamento, sistemazione
productive aggettivo/pɹəˈdʌk.tɪv/produttivo
urgent aggettivo/ˈɜː.d͡ʒənt/urgente
courtesy sostantivo/ˈkɝɾəsi/cortesia
bride sostantivo/bɹaɪd/fidanzata, sposa
unbelievable aggettivo/ˌʌnbɪˈliːvəbl̩/incredibile
insist verbo/ɪnˈsɪst/insistere
arrange verbo/əˈɹeɪnd͡ʒ/disporre, ordinare
satisfy verbo/ˈsætɪsfaɪ/soddisfare, accontentare

I phrasal verb che sentirai

ParolaSignificato
calm down verbocalmarsi, tranquillizzarsi

Frasi da ripetere

Frasi brevi e complete del video che puoi riutilizzare nella conversazione di tutti i giorni:

  • Say, would you give me a hand with these?
  • Nancy, can't you see I'm busy here?
  • Why don't you start managing something, then?
  • What is it with you people?
  • I mean, what is it you want anyway?

Pronuncia a cui fare attenzione

Chi parla usa 32 contrazioni e forme ridotte, come don't, I'm, I'll. Pronunciale nella forma breve, così come le senti.

  • I suoni “sh” e “zh”: reservation /ˌɹɛz.ɚˈveɪ.ʃən/, reception /ɹɪˈsɛp.ʃn̩/, confirmation /ˌkɑn.fəɹˈmeɪ.ʃən/
  • Parole lunghe — attenzione all’accento: reservation /ˌɹɛz.ɚˈveɪ.ʃən/, confirmation /ˌkɑn.fəɹˈmeɪ.ʃən/, unbelievable /ˌʌnbɪˈliːvəbl̩/, unacceptable /ˌʌn.ækˈsɛp.tə.bl̩/, unknowingly /ʌnˈnəʊ.ɪŋ.li/

I suoni difficili per chi parla italiano:

  • Consonante finale — senza aggiungere una vocale dopo: desk /dɛsk/, sake /ˈseɪ̯k/, entrance /ˈɛn.tɹəns/, extend /ɛkˈstɛnd/, arrangement /əˈɹeɪnd͡ʒmənt/
  • /æ/ — più aperta della “e”: satisfy /ˈsætɪsfaɪ/, appetite /ˈæp.əˌtaɪt/, unacceptable /ˌʌn.ækˈsɛp.tə.bl̩/

Come esercitarsi con questo video

  1. Ascolta tutto il video una volta senza parlare e annota le parole che non conosci.
  2. Fai shadowing frase per frase a velocità normale, ripetendo ognuna finché il tuo ritmo coincide con quello di chi parla.
  3. Registrati e confronta con l’originale, facendo attenzione a parole come reception, confirmation, desk.

Cos'è la tecnica dello Shadowing?

Shadowing è una tecnica di apprendimento delle lingue supportata da studi scientifici, originariamente sviluppata per la formazione dei traduttori professionisti e resa popolare dal poliglotta Dr. Alexander Arguelles. Il metodo è semplice ma potente: ascolti un audio in inglese di madrelingua e lo ripeti immediatamente ad alta voce — come un'ombra che segue il parlante con un ritardo di solo 1–2 secondi. A differenza dell'ascolto passivo o degli esercizi di grammatica, lo shadowing costringe il tuo cervello e i muscoli della bocca a elaborare e riprodurre simultaneamente i modelli di discorso reale. La ricerca dimostra che migliora significativamente la precisione della pronuncia, l'intonazione, il ritmo, il discorso connesso, la comprensione dell'ascolto e la fluidità del parlato — rendendolo uno dei metodi più efficaci per la preparazione alla prova di speaking dell'IELTS e per la comunicazione reale in inglese.

Tecnica dello shadowing: leggi la guida completa passo dopo passo →