Prática de Shadowing: Customer Service Training Video - Aprenda a falar inglês com vídeo

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83 frases
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1
I made this reservation two weeks ago.
2
I have a confirmation number.
3
This is unacceptable.
4
I want to talk to the manager.
5
Hello?
6
Mr. Collins, I have a woman here at the front desk who made a reservation two weeks ago.
7
We have no record of it.
8
Don't.
9
For Pete's sake, Nancy, can't you take care of this yourself?
10
I'm busy in here.
11
Just, I don't know, find her a room someplace.
12
I already left.
13
She insists on talking to the general manager.
14
Oh, geez.
15
All right, all right, all right.
16
I'll be right down there, okay?
17
Hang on.
18
God, it's unbelievable.
19
I've got to do everything myself.
20
E .O.
21
Talk to me, baby.
22
Come on.
23
There you go.
24
Okay.
25
Here we go, Nancy.
26
Say, would you give me a hand with these?
27
I think my wife packed the cinder block in there.
28
That's heavy.
29
I'll send up a bellman if I can find one, okay?
30
Fine.
31
No geezer.
32
I'm going to carry a suitcase.
33
Yeah, right.
34
So you got the key?
35
Yeah.
36
It's hard to fight the ground.
37
Who can have an appetite after that?
38
Hello there.
39
Hello.
40
I'm Ted Collins, general manager here.
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I understand there's been some sort of a problem.
42
Yes, they seem to have lost my reservation, and I was given a confirmation number.
43
Now, I'm in town for a conference.
44
I have to have a room.
45
Well, now, of course you do.
46
Now, don't you worry about a thing.
47
I'm going to take care of everything for you.
48
You know what?
49
Why don't we go sit by the fire where both of us will be a little more comfortable?
50
Mr. Collins, Cheryl needs to see you right away.
51
Nancy, can't you see I'm busy here?
52
She said it's urgent.
53
She's in front of Bull Roommate.
54
Oh, geez.
55
All right, I'll be right there.
56
Don't you run away on me.
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I'll be right back for you.
58
Okay.
59
Okay.
60
And I'm missing the first dance right now.
61
Now, I know that the bride and groom made arrangements for me.
62
Cheryl, what's the problem here?
63
Who are you?
64
I'm the general manager.
65
Why don't you start managing something, then?
66
Right now, I'm missing my cousin's reception because you've got the tables arranged
67
so close together I can't get my chair through it.
68
Look, just calm down.
69
Don't make a scene, okay?
70
Look, how about if I roll you in there myself and give you your own little table over on the side someplace?
71
I don't want my own table.
72
I don't want to be by myself.
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This is a wedding reception for crying out loud.
74
What is it with you people?
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You're never satisfied.
76
Last year, I spent over, I don't know, $50 ,000 on all these ramps and these special entrances, and that still wasn't good enough.
77
I mean, what is it you want anyway?
78
Now, we know you wouldn't think of treating your customers the way Mr. Collins did.
79
Yet, many managers unknowingly fail to treat employees and co -workers with the same respect, courtesy, and fairness they extend to their customers.
80
But that failure can come back to haunt them.
81
Because employees who are mistreated are likely to be less productive, less courteous, less effective employees.
82
In other words, it's just bad business.
83
Doesn't everyone in your workforce deserve to be treated with common decency?

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Vocabulário e dicas de fala para esta lição

Esta aula de conversação usa o vídeo “Customer Service Training Video”. As palavras que mais se repetem: manager, Collins, reservation, Nancy, employees. Este vídeo tem 83 frases e 559 palavras para praticar shadowing. A fala dura 3:50. O falante mantém um ritmo estável de cerca de 146 palavras por minuto, confortável para o shadowing. Apenas 80% das palavras estão entre as 3.000 mais comuns do inglês, por isso o vocabulário é exigente. 18 das 83 frases são perguntas, por isso é um bom treino para a entonação de perguntas e respostas curtas.

Vocabulário principal deste vídeo

15 palavras do vídeo que vale a pena aprender, com pronúncia e significado:

PalavraPronúnciaSignificado
reservation substantivo/ˌɹɛz.ɚˈveɪ.ʃən/reserva, reservação
reception substantivo/ɹɪˈsɛp.ʃn̩/recepção
confirmation substantivo/ˌkɑn.fəɹˈmeɪ.ʃən/confirmação
desk substantivo/dɛsk/escrivaninha, carteira
worker substantivo/ˈwɝ.kɚ/trabalhador
sake substantivo/ˈseɪ̯k/causa, interesse
entrance substantivo/ˈɛn.tɹəns/entrada
extend verbo/ɛkˈstɛnd/estender, ampliar
arrangement substantivo/əˈɹeɪnd͡ʒmənt/arranjo
productive adjetivo/pɹəˈdʌk.tɪv/produtivo
urgent adjetivo/ˈɜː.d͡ʒənt/urgente
courtesy substantivo/ˈkɝɾəsi/cortesia
bride substantivo/bɹaɪd/noiva
unbelievable adjetivo/ˌʌnbɪˈliːvəbl̩/inacreditável, incrível
insist verbo/ɪnˈsɪst/insistir

Phrasal verbs que você vai ouvir

PalavraSignificado
calm down verboacalmar-se

Frases que vale a pena repetir

Frases curtas e completas do vídeo que você pode usar na conversa do dia a dia:

  • Say, would you give me a hand with these?
  • Nancy, can't you see I'm busy here?
  • Why don't you start managing something, then?
  • What is it with you people?
  • I mean, what is it you want anyway?

Pronúncia para ficar de olho

O falante usa 32 contrações e formas reduzidas, como don't, I'm, I'll. Diga-as na forma curta, do jeito que você ouve.

  • Os sons de “sh” e “zh”: reservation /ˌɹɛz.ɚˈveɪ.ʃən/, reception /ɹɪˈsɛp.ʃn̩/, confirmation /ˌkɑn.fəɹˈmeɪ.ʃən/
  • Palavras longas — acerte a sílaba tônica: reservation /ˌɹɛz.ɚˈveɪ.ʃən/, confirmation /ˌkɑn.fəɹˈmeɪ.ʃən/, unbelievable /ˌʌnbɪˈliːvəbl̩/, unacceptable /ˌʌn.ækˈsɛp.tə.bl̩/, unknowingly /ʌnˈnəʊ.ɪŋ.li/

Sons difíceis para falantes de português:

  • Consoante final — sem acrescentar um “i” depois: desk /dɛsk/, sake /ˈseɪ̯k/, extend /ɛkˈstɛnd/, arrangement /əˈɹeɪnd͡ʒmənt/, urgent /ˈɜː.d͡ʒənt/

Como praticar com este vídeo

  1. Ouça o vídeo inteiro uma vez sem falar e anote as palavras que você não conhece.
  2. Faça shadowing frase por frase na velocidade normal, repetindo cada uma até o seu ritmo ficar igual ao do falante.
  3. Grave a sua voz e compare com o original, prestando atenção a palavras como reservation, reception, confirmation.

O que é a Técnica de Shadowing?

Shadowing é uma técnica de aprendizado de idiomas com base científica, originalmente desenvolvida para o treinamento de intérpretes profissionais. O método é simples, mas poderoso: você ouve áudio em inglês nativo e repete imediatamente em voz alta — como uma sombra seguindo o falante com 1-2 segundos de atraso. Pesquisas mostram melhora significativa na precisão da pronúncia, entonação, ritmo, sons conectados, compreensão auditiva e fluência na fala.

Técnica de shadowing: leia o guia completo passo a passo →