跟讀練習: Customer Service Training Video - 通過影片學習英語口語

選擇練習模式

每種模式都會開啟全屏練習室。

83 句
如果句子過短或過長，請點選 Edit 進行調整。
1
I made this reservation two weeks ago.
2
I have a confirmation number.
3
This is unacceptable.
4
I want to talk to the manager.
5
Hello?
6
Mr. Collins, I have a woman here at the front desk who made a reservation two weeks ago.
7
We have no record of it.
8
Don't.
9
For Pete's sake, Nancy, can't you take care of this yourself?
10
I'm busy in here.
11
Just, I don't know, find her a room someplace.
12
I already left.
13
She insists on talking to the general manager.
14
Oh, geez.
15
All right, all right, all right.
16
I'll be right down there, okay?
17
Hang on.
18
God, it's unbelievable.
19
I've got to do everything myself.
20
E .O.
21
Talk to me, baby.
22
Come on.
23
There you go.
24
Okay.
25
Here we go, Nancy.
26
Say, would you give me a hand with these?
27
I think my wife packed the cinder block in there.
28
That's heavy.
29
I'll send up a bellman if I can find one, okay?
30
Fine.
31
No geezer.
32
I'm going to carry a suitcase.
33
Yeah, right.
34
So you got the key?
35
Yeah.
36
It's hard to fight the ground.
37
Who can have an appetite after that?
38
Hello there.
39
Hello.
40
I'm Ted Collins, general manager here.
41
I understand there's been some sort of a problem.
42
Yes, they seem to have lost my reservation, and I was given a confirmation number.
43
Now, I'm in town for a conference.
44
I have to have a room.
45
Well, now, of course you do.
46
Now, don't you worry about a thing.
47
I'm going to take care of everything for you.
48
You know what?
49
Why don't we go sit by the fire where both of us will be a little more comfortable?
50
Mr. Collins, Cheryl needs to see you right away.
51
Nancy, can't you see I'm busy here?
52
She said it's urgent.
53
She's in front of Bull Roommate.
54
Oh, geez.
55
All right, I'll be right there.
56
Don't you run away on me.
57
I'll be right back for you.
58
Okay.
59
Okay.
60
And I'm missing the first dance right now.
61
Now, I know that the bride and groom made arrangements for me.
62
Cheryl, what's the problem here?
63
Who are you?
64
I'm the general manager.
65
Why don't you start managing something, then?
66
Right now, I'm missing my cousin's reception because you've got the tables arranged
67
so close together I can't get my chair through it.
68
Look, just calm down.
69
Don't make a scene, okay?
70
Look, how about if I roll you in there myself and give you your own little table over on the side someplace?
71
I don't want my own table.
72
I don't want to be by myself.
73
This is a wedding reception for crying out loud.
74
What is it with you people?
75
You're never satisfied.
76
Last year, I spent over, I don't know, $50 ,000 on all these ramps and these special entrances, and that still wasn't good enough.
77
I mean, what is it you want anyway?
78
Now, we know you wouldn't think of treating your customers the way Mr. Collins did.
79
Yet, many managers unknowingly fail to treat employees and co -workers with the same respect, courtesy, and fairness they extend to their customers.
80
But that failure can come back to haunt them.
81
Because employees who are mistreated are likely to be less productive, less courteous, less effective employees.
82
In other words, it's just bad business.
83
Doesn't everyone in your workforce deserve to be treated with common decency?

下載應用

流利口語所需的一切

AI 發音評分逐句打分
音標練習掌握每個音
詞彙學習建立你的詞庫
詞彙遊戲邊玩邊學
掃碼
掃碼
Download on theApp StoreGet it onGoogle Play
FOR YOU

推薦影片

How to Take Customer Orders Like a Pro | Restaurant Staff TrainingB2
3
71 句

How to Take Customer Orders Like a Pro | Restaurant Staff Training

Business EnglishWorking Adults
Anger Management- Charlie Dates a Teacher | FULL EPISODE | Sn 2 | Ep 7 | Lionsgate TVB2
1
426 句

Anger Management- Charlie Dates a Teacher | FULL EPISODE | Sn 2 | Ep 7 | Lionsgate TV

Business EnglishDaily ConversationHigh School Students
Veronika Refuses to Help After This Conversation #corporate #animationB2
1
25 句

Veronika Refuses to Help After This Conversation #corporate #animation

Business EnglishDaily ConversationWorking Adults
TOEIC Listening Part 3: A Private Dining Room and a Late SuitB1
83
26 句

TOEIC Listening Part 3: A Private Dining Room and a Late Suit

American AccentBritish AccentTOEIC PrepBusiness EnglishUniversity Students
The Secret to GREAT Customer Service | Simon SinekB2
6
42 句

The Secret to GREAT Customer Service | Simon Sinek

TOEIC PrepBusiness EnglishWorking Adults
Working from Home: The Video Call Goes WrongB1
34
30 句

Working from Home: The Video Call Goes Wrong

American AccentBusiness EnglishDaily ConversationWorking Adults
Rachel's First Associate Case | SuitsB2
240 句

Rachel's First Associate Case | Suits

American AccentBusiness EnglishDaily ConversationUniversity Students
Rich Mom Calls Out Cheap Gifts | Dhar MannB2
6
366 句

Rich Mom Calls Out Cheap Gifts | Dhar Mann

American AccentBusiness EnglishDaily ConversationHigh School Students
Cô gái Châu Á bật khóc nức nở sau khi bị Gordon bắt tại trận gian lận nghiêm trọng | Vua Đầu Bếp MỹB1
2
123 句

Cô gái Châu Á bật khóc nức nở sau khi bị Gordon bắt tại trận gian lận nghiêm trọng | Vua Đầu Bếp Mỹ

Business EnglishDaily ConversationHigh School Students
Angry Customer Demands Refund | Call Center Role PlayB1
5
66 句

Angry Customer Demands Refund | Call Center Role Play

TOEIC PrepBusiness EnglishWorking Adults
The Waiter Turns Out To Be A TycoonB2
19
582 句

The Waiter Turns Out To Be A Tycoon

Business EnglishDaily ConversationHigh School Students
Conversation 50 getting helpB1
2
38 句

Conversation 50 getting help

Business EnglishWorking Adults

本課的詞彙與口語要點

這節口語課以影片“Customer Service Training Video”為素材。 影片中反覆出現的詞有：manager, Collins, reservation, Nancy, employees。 這段影片共有 83 個句子、559 個單詞可供跟讀。 講話部分時長為 3:50。 說話人語速平穩，每分鐘約 146 個詞，很適合跟讀。 只有 80% 的單詞屬於英語最常用的 3,000 詞，詞彙難度較高。 全部 83 個句子中有 18 個是問句，適合練習疑問語調和簡短回答。

影片中的重點詞彙

影片中 15 個值得學習的單詞，附發音和釋義：

單詞發音釋義
reservation 名詞/ˌɹɛz.ɚˈveɪ.ʃən/保留
reception 名詞/ɹɪˈsɛp.ʃn̩/接收
confirmation 名詞/ˌkɑn.fəɹˈmeɪ.ʃən/確認 /確認
desk 名詞/dɛsk/書桌 /書桌, 寫字檯 /寫字枱 /寫字臺 /寫字臺
worker 名詞/ˈwɝ.kɚ/工人, 工作者
entrance 名詞/ˈɛn.tɹəns/入口, 門口 /門口
arrangement 名詞/əˈɹeɪnd͡ʒmənt/排列, 安排
productive 形容詞/pɹəˈdʌk.tɪv/生產的 /生產的
urgent 形容詞/ˈɜː.d͡ʒənt/緊急 /緊急, 緊迫 /緊迫
courtesy 名詞/ˈkɝɾəsi/禮貌 /禮貌, 禮節 /禮節
bride 名詞/bɹaɪd/新娘, 新婦 /新婦
unbelievable 形容詞/ˌʌnbɪˈliːvəbl̩/不可思議 /不可思議
insist 動詞/ɪnˈsɪst/堅持 /堅持
arrange 動詞/əˈɹeɪnd͡ʒ/安排, 佈置 /佈置
satisfy 動詞/ˈsætɪsfaɪ/滿足 /滿足

影片中出現的短語動詞

單詞釋義
calm down 動詞冷靜下來 /冷靜下來, 平靜下來 /平靜下來

值得反覆跟讀的句子

影片中簡短而完整的句子，可以直接用在日常對話裡：

  • Say, would you give me a hand with these?
  • Nancy, can't you see I'm busy here?
  • Why don't you start managing something, then?
  • What is it with you people?
  • I mean, what is it you want anyway?

需要注意的發音

說話人用了 32 次縮略和弱讀形式，例如 don't, I'm, I'll。請按聽到的簡短形式來說。

  • “sh” 和 “zh” 音: reservation /ˌɹɛz.ɚˈveɪ.ʃən/, reception /ɹɪˈsɛp.ʃn̩/, confirmation /ˌkɑn.fəɹˈmeɪ.ʃən/
  • 長單詞——注意重音位置: reservation /ˌɹɛz.ɚˈveɪ.ʃən/, confirmation /ˌkɑn.fəɹˈmeɪ.ʃən/, unbelievable /ˌʌnbɪˈliːvəbl̩/, unacceptable /ˌʌn.ækˈsɛp.tə.bl̩/, unknowingly /ʌnˈnəʊ.ɪŋ.li/

中文母語者容易讀錯的音：

  • /v/ — 不要讀成 /w/，上齒輕觸下唇: reservation /ˌɹɛz.ɚˈveɪ.ʃən/, productive /pɹəˈdʌk.tɪv/, unbelievable /ˌʌnbɪˈliːvəbl̩/
  • 詞尾子音 — 要讀清楚，後面不要加母音: desk /dɛsk/, sake /ˈseɪ̯k/, entrance /ˈɛn.tɹəns/, extend /ɛkˈstɛnd/, arrangement /əˈɹeɪnd͡ʒmənt/
  • /æ/ — 嘴張大，不要讀成 /e/: satisfy /ˈsætɪsfaɪ/, appetite /ˈæp.əˌtaɪt/, unacceptable /ˌʌn.ækˈsɛp.tə.bl̩/

如何用這段影片練習

  1. 先完整聽一遍影片，不要開口，記下不認識的單詞。
  2. 用正常速度逐句跟讀，每句重複到你的節奏與說話人一致為止。
  3. 錄下自己的聲音並與原聲對比，特別注意 reservation, reception, confirmation 這類單詞。

什麼是跟讀法？

跟讀法 (Shadowing) 是一種有科學依據的語言學習技巧，最初開發用於專業口譯員的培訓，並由多語言者Alexander Arguelles博士普及。這個方法簡單而強大：您在聽英語母語原聲的同時立即大聲重複——就像是一個延遲1-2秒緊跟說話者的影子。與被動聽力或語法練習不同，跟讀法強迫您的大腦和口腔肌肉同時處理並模模擬實的講話模式。研究表明它能顯著提高發音準確性，語調，節奏，連讀，聽力理解和口語流利度——使其成為雅思口語備考和真實英語交流最有效的方法之一。

影子跟讀法: 閱讀完整分步指南 →