Shadowing Practice: Customer Service Training Video - Learn English Speaking with Video

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83 zinnen
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1
I made this reservation two weeks ago.
2
I have a confirmation number.
3
This is unacceptable.
4
I want to talk to the manager.
5
Hello?
6
Mr. Collins, I have a woman here at the front desk who made a reservation two weeks ago.
7
We have no record of it.
8
Don't.
9
For Pete's sake, Nancy, can't you take care of this yourself?
10
I'm busy in here.
11
Just, I don't know, find her a room someplace.
12
I already left.
13
She insists on talking to the general manager.
14
Oh, geez.
15
All right, all right, all right.
16
I'll be right down there, okay?
17
Hang on.
18
God, it's unbelievable.
19
I've got to do everything myself.
20
E .O.
21
Talk to me, baby.
22
Come on.
23
There you go.
24
Okay.
25
Here we go, Nancy.
26
Say, would you give me a hand with these?
27
I think my wife packed the cinder block in there.
28
That's heavy.
29
I'll send up a bellman if I can find one, okay?
30
Fine.
31
No geezer.
32
I'm going to carry a suitcase.
33
Yeah, right.
34
So you got the key?
35
Yeah.
36
It's hard to fight the ground.
37
Who can have an appetite after that?
38
Hello there.
39
Hello.
40
I'm Ted Collins, general manager here.
41
I understand there's been some sort of a problem.
42
Yes, they seem to have lost my reservation, and I was given a confirmation number.
43
Now, I'm in town for a conference.
44
I have to have a room.
45
Well, now, of course you do.
46
Now, don't you worry about a thing.
47
I'm going to take care of everything for you.
48
You know what?
49
Why don't we go sit by the fire where both of us will be a little more comfortable?
50
Mr. Collins, Cheryl needs to see you right away.
51
Nancy, can't you see I'm busy here?
52
She said it's urgent.
53
She's in front of Bull Roommate.
54
Oh, geez.
55
All right, I'll be right there.
56
Don't you run away on me.
57
I'll be right back for you.
58
Okay.
59
Okay.
60
And I'm missing the first dance right now.
61
Now, I know that the bride and groom made arrangements for me.
62
Cheryl, what's the problem here?
63
Who are you?
64
I'm the general manager.
65
Why don't you start managing something, then?
66
Right now, I'm missing my cousin's reception because you've got the tables arranged
67
so close together I can't get my chair through it.
68
Look, just calm down.
69
Don't make a scene, okay?
70
Look, how about if I roll you in there myself and give you your own little table over on the side someplace?
71
I don't want my own table.
72
I don't want to be by myself.
73
This is a wedding reception for crying out loud.
74
What is it with you people?
75
You're never satisfied.
76
Last year, I spent over, I don't know, $50 ,000 on all these ramps and these special entrances, and that still wasn't good enough.
77
I mean, what is it you want anyway?
78
Now, we know you wouldn't think of treating your customers the way Mr. Collins did.
79
Yet, many managers unknowingly fail to treat employees and co -workers with the same respect, courtesy, and fairness they extend to their customers.
80
But that failure can come back to haunt them.
81
Because employees who are mistreated are likely to be less productive, less courteous, less effective employees.
82
In other words, it's just bad business.
83
Doesn't everyone in your workforce deserve to be treated with common decency?

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Woordenschat en spreektips bij deze les

Deze spreekles is gebaseerd op de video “Customer Service Training Video”. Deze woorden komen het vaakst terug: manager, Collins, reservation, Nancy, employees. Deze video bevat 83 zinnen en 559 woorden om na te spreken. Het gesproken deel duurt 3:50. De spreker praat in een gelijkmatig tempo van ongeveer 146 woorden per minuut, prettig om te shadowen. Slechts 80% van de woorden hoort bij de 3.000 meest gebruikte Engelse woorden, dus de woordenschat is pittig. 18 van de 83 zinnen zijn vragen, dus het is goede oefening voor vraagintonatie en korte antwoorden.

Belangrijke woorden in deze video

15 woorden uit de video die het leren waard zijn, met uitspraak en betekenis:

WoordUitspraakBetekenis
reception zelfstandig naamwoord/ɹɪˈsɛp.ʃn̩/ontvangst
confirmation zelfstandig naamwoord/ˌkɑn.fəɹˈmeɪ.ʃən/bevestiging
desk zelfstandig naamwoord/dɛsk/bureau, schrijftafel
worker zelfstandig naamwoord/ˈwɝ.kɚ/arbeider, arbeidster
sake zelfstandig naamwoord/ˈseɪ̯k/-halve, wille
entrance zelfstandig naamwoord/ˈɛn.tɹəns/ingang
extend werkwoord/ɛkˈstɛnd/uitbreiden
productive bijvoeglijk naamwoord/pɹəˈdʌk.tɪv/productief
urgent bijvoeglijk naamwoord/ˈɜː.d͡ʒənt/dringend
courtesy zelfstandig naamwoord/ˈkɝɾəsi/hoffelijkheid
bride zelfstandig naamwoord/bɹaɪd/bruid
unbelievable bijvoeglijk naamwoord/ˌʌnbɪˈliːvəbl̩/ongelofelijk
insist werkwoord/ɪnˈsɪst/blijven bij, volhouden
arrange werkwoord/əˈɹeɪnd͡ʒ/regelen, schikken
satisfy werkwoord/ˈsætɪsfaɪ/voldoen, voldoende zijn

Phrasal verbs die je zult horen

WoordBetekenis
calm down werkwoordbedaren

Zinnen om te herhalen

Korte, volledige zinnen uit de video die je in alledaagse gesprekken kunt gebruiken:

  • Say, would you give me a hand with these?
  • Nancy, can't you see I'm busy here?
  • Why don't you start managing something, then?
  • What is it with you people?
  • I mean, what is it you want anyway?

Uitspraak om op te letten

De spreker gebruikt 32 samentrekkingen en verkorte vormen, zoals don't, I'm, I'll. Spreek ze kort uit, zoals je ze hoort.

  • De klanken “sh” en “zh”: reservation /ˌɹɛz.ɚˈveɪ.ʃən/, reception /ɹɪˈsɛp.ʃn̩/, confirmation /ˌkɑn.fəɹˈmeɪ.ʃən/
  • Lange woorden — let op de klemtoon: reservation /ˌɹɛz.ɚˈveɪ.ʃən/, confirmation /ˌkɑn.fəɹˈmeɪ.ʃən/, unbelievable /ˌʌnbɪˈliːvəbl̩/, unacceptable /ˌʌn.ækˈsɛp.tə.bl̩/, unknowingly /ʌnˈnəʊ.ɪŋ.li/

Klanken die Nederlandstaligen lastig vinden:

  • Stemhebbende eindmedeklinker — /b/, /d/, /g/, /z/, /v/ niet verscherpen: extend /ɛkˈstɛnd/, productive /pɹəˈdʌk.tɪv/, bride /bɹaɪd/, arrange /əˈɹeɪnd͡ʒ/, geez /d͡ʒiːz/
  • /æ/ — opener dan de Nederlandse “e”: satisfy /ˈsætɪsfaɪ/, appetite /ˈæp.əˌtaɪt/, unacceptable /ˌʌn.ækˈsɛp.tə.bl̩/
  • /w/ — met ronde lippen: worker /ˈwɝ.kɚ/, workforce /ˈwɝk.foɹs/

Zo oefen je met deze video

  1. Luister de hele video één keer zonder te spreken en noteer de woorden die je niet kent.
  2. Spreek zin voor zin na op normale snelheid en herhaal elke zin tot je ritme gelijk is aan dat van de spreker.
  3. Neem jezelf op en vergelijk met het origineel; let daarbij op woorden als reception, confirmation, desk.

Wat is de Shadowing-techniek?

Shadowing is een wetenschappelijk onderbouwde taalleermethode die oorspronkelijk is ontwikkeld voor professionele tolkentraining en gepopulariseerd door polyglot Dr. Alexander Arguelles. De methode is eenvoudig maar krachtig: je luistert naar native Engelse audio en herhaalt het onmiddellijk hardop — als een schaduw die de spreker volgt met slechts 1–2 seconden vertraging. In tegenstelling tot passief luisteren of grammaticadrills, dwingt shadowing je hersenen en mondspieren om echte spraakpatronen tegelijkertijd te verwerken en te reproduceren. Onderzoek toont aan dat het de uitspraaknauwkeurigheid, intonatie, ritme, verbonden spraak, luisterbegrip en spreekvaardigheid aanzienlijk verbetert — waardoor het een van de meest effectieve methoden is voor IELTS Speaking-voorbereiding en echte Engelse communicatie.

Shadowing-techniek: lees de volledige stap-voor-stap-gids →