Pratique du Shadowing: Customer Service (Ep. 6) | Awkward Puppets - Apprendre l'anglais à l'oral avec la vidéo
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111 phrases
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1
Customer service.
2
Oh yeah, hi.
3
I'm calling the customer service.
4
Yeah, hi.
5
I'm calling.
6
Can you hear me?
7
Yes.
8
Hi.
9
Can you hear me?
10
Yeah, I can hear you now.
11
Yes, I can hear you.
12
Wait, sorry.
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What?
14
Was that you...
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I was saying that I can hear you.
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Sorry, just go ahead.
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My bad.
18
Just continue.
19
Jesus Christ.
20
How can I help you today, sir?
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Oh, well, my Wi-Fi suddenly stopped working.
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Whoa, whoa, whoa, whoa, sir, sir, sir, sir, sir.
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There's no reason to get aggravated.
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I'm calm.
25
You know what?
26
Let's just start over.
27
Okay, that'd be great.
28
Let's just take a nice deep breath, okay?
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Together.
30
Ready?
31
Inhale. And exhale. Did you exhale?
32
I didn't hear you exhale.
33
I did, yes.
34
I exhaled.
35
Sir, sir, sir, sir, sir.
36
I'm just trying to help you here, okay?
37
I truly don't understand the attitude.
38
We're doing like guided meditation here instead of trying to fix my problem.
39
Wow, wow, wow.
40
Okay, forgive me for trying to breathe for a second so that you can calm down.
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I don't need to calm down.
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I was already calm.
43
Okay, inhale.
44
Exhale.
45
I didn't hear the exhale.
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I exhale.
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I can't do this anymore.
48
Okay, so, so, so, so, so.
49
It's really just, just listen to me for a second.
50
It's not that hard to be a nice person.
51
I am being nice.
52
Like, for instance, like, just bear with me for a second.
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Imagine, like, being at a restaurant and someone says, can I please have some more ketchup?
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Versus, get me some ketchup, bitch.
55
Do you understand the difference?
56
What are you talking about?
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I'm just telling you how you sound.
58
So you're saying you're calling me rude?
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Are you calling me a bitch?
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No, I'm not!
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Sir, please stop yelling, okay?
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You're disturbing the other customers.
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What other customers?
64
What are you talking about?
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Okay, inhale.
66
Exhale.
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I exhale.
68
Don't even ask me because I exhaled.
69
I wasn't going to ask that.
70
Okay.
71
But I'm just curious and I'm asking this for a friend.
72
Why didn't you exhale?
73
Okay, you know what?
74
Now I know you're messing with me, right?
75
You're just messing with me?
76
You're not actually here to help me, right?
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Sir, sir, I would love to help, okay?
78
That's my job.
79
Okay, then please help me.
80
What seems to be the problem today, sir?
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Just tell me.
82
Okay, the problem, which is all I care about, is that my Wi-Fi suddenly stopped working, and I don't know why.
83
That's all you care about?
84
No, I mean like...
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I mean like what about your family?
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What about like eating and sleeping and all those things?
87
No, that's not what I meant.
88
That's not what I meant.
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I meant like that's all I care about right now in this moment.
90
It sounds like what you need to do is reset your modem, sir.
91
Okay, great.
92
And how do I do that?
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First, we need to reset your attitude.
94
Are you kidding me right now, bro?
95
Sir, you're yelling again.
96
Can you just please tell me how to reset this thing so I get the hell off the phone?
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Okay, so listen to me very closely.
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What you want to do is you want to go into your garage.
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Okay.
100
Right?
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And then you want to get inside of your car, okay?
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Then you want to put on your seatbelt, very important.
103
And then put the car in drive, and then drive yourself to therapy, because you really need to work on your attitude, bro.
104
Alright, that's it, that's it.
105
I'm hanging up.
106
Goodbye.
107
Wait, wait, wait, wait, wait.
108
Sir, sir, sir, sir, one second.
109
One more thing, one more thing about your Wi-Fi.
110
What?
111
But first, I need you to inhale.
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Vocabulaire et conseils d’expression pour cette leçon
Cette leçon d’expression orale de niveau B1 s’appuie sur la vidéo « Customer Service ». Les mots qui reviennent le plus souvent : sir, exhale, hear, inhale, calm. Cette vidéo contient 111 phrases et 637 mots à répéter en shadowing. La partie parlée dure 2:46. Le locuteur parle vite, environ 230 mots par minute : attendez-vous à des liaisons et à des sons réduits. 84 % des mots font partie des 3 000 mots les plus courants en anglais ; le reste mérite d’être vu avant de commencer. 33 de ses 111 phrases sont des questions : un bon entraînement pour l’intonation interrogative et les réponses courtes.
Vocabulaire clé de cette vidéo
Les 13 mots les plus avancés de la vidéo, avec leur prononciation et leur sens :
| Mot | Prononciation | Sens |
|---|---|---|
| exhale verbe | /ˌɛksˈheɪ̯l/ | expirer |
| inhale verbe | /ɪnˈheɪl/ | inspirer, aspirer |
| whoa | /woʊ/ | ho, holà |
| reset verbe | /ɹiːˈsɛt/ | remettre à zéro, réinitialiser |
| yell verbe | /jɛl/ | hurler, gueuler |
| breathe verbe | /bɹiːð/ | respirer, inspirer |
| aggravate verbe | /ˈæɡ.ɹə.veɪ̯t/ | aggraver |
| disturb verbe | /dɪˈstɜːb/ | déranger, perturber |
| rude adjectif | /ɹuːd/ | impoli, malpoli |
| garage nom | /ɡəˈɹɑʒ/ | garage |
| forgive verbe | /fɚˈɡɪv/ | pardonner |
| goodbye | /ɡʊdˈbaɪ/ | bon vent, au revoir |
| versus | /ˈvɝsəs/ | contre, face à |
Les verbes à particule que vous entendrez
| Mot | Prononciation | Sens |
|---|---|---|
| calm down verbe | se calmer, s'apaiser | |
| go ahead verbe | /ˌɡoʊ əˈhɛd/ | vas-y, allez-y |
| hang up verbe | suspendre | |
| start over verbe | recommencer |
Des phrases à répéter
Des phrases courtes et complètes de la vidéo, à réutiliser dans la conversation de tous les jours :
- How can I help you today, sir?
- Do you understand the difference?
- What are you talking about?
- You're just messing with me?
- That's all you care about?
La grammaire de cette vidéo
Les structures que le locuteur utilise le plus, avec les mots exacts de la vidéo :
| Structure | Dans la vidéo |
|---|---|
| Verbe + -ing enjoy, keep, stop… + -ing — les verbes suivis de la forme en -ing | stopped working · stop yelling |
| Présent continu am/is/are + -ing — ce qui se passe en ce moment | I'm calling · I'm just trying · We're doing |
| Obligation : must / have to / need to dire qu’une chose est nécessaire | need to calm · need to reset · need to work |
Prononciation à surveiller
Le locuteur utilise 27 contractions et formes réduites, comme I'm, you're, don't. Prononcez-les sous leur forme courte, telles que vous les entendez.
- Les sons « sh » et « zh »: meditation /mɛdɪˈteɪʃn̩/, garage /ɡəˈɹɑʒ/
Les sons difficiles pour les francophones :
- /h/ — il se souffle, il n’est pas muet: exhale /ˌɛksˈheɪ̯l/, inhale /ɪnˈheɪl/
- /r/ anglais — langue recourbée, sans frotter la gorge: reset /ɹiːˈsɛt/, breathe /bɹiːð/, aggravate /ˈæɡ.ɹə.veɪ̯t/, rude /ɹuːd/, garage /ɡəˈɹɑʒ/
Comment s’entraîner avec cette vidéo
- Écoutez la vidéo en entier une fois sans parler et notez les mots que vous ne connaissez pas.
- Commencez à la vitesse 0,75×, répétez phrase par phrase, puis revenez à la vitesse normale quand cela devient facile.
- Enregistrez-vous et comparez avec l’original, en faisant attention à des mots comme exhale, inhale, whoa.
Qu'est-ce que la technique du Shadowing ?
Le Shadowing est une technique d'apprentissage des langues fondée sur la science, développée à l'origine pour la formation des interprètes professionnels. Le principe est simple mais puissant : vous écoutez de l'anglais natif et le répétez immédiatement à voix haute — comme une ombre suivant le locuteur avec un décalage de 1 à 2 secondes. Les recherches montrent une amélioration significative de la précision de la prononciation, de l'intonation, du rythme, des liaisons, de la compréhension orale et de la fluidité.