Pratique du Shadowing: Customer Service (Ep. 6) | Awkward Puppets - Apprendre l'anglais à l'oral avec la vidéo

Création de la leçon...
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Customer service.
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Oh yeah, hi.
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I'm calling the customer service.
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Yeah, hi.
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I'm calling.
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Can you hear me?
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Yes.
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Hi.
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Can you hear me?
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Yeah, I can hear you now.
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Yes, I can hear you.
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Wait, sorry.
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What?
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Was that you...
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I was saying that I can hear you.
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Sorry, just go ahead.
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My bad.
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Just continue.
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Jesus Christ.
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How can I help you today, sir?
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Oh, well, my Wi-Fi suddenly stopped working.
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Whoa, whoa, whoa, whoa, sir, sir, sir, sir, sir.
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There's no reason to get aggravated.
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I'm calm.
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You know what?
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Let's just start over.
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Okay, that'd be great.
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Let's just take a nice deep breath, okay?
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Together.
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Ready?
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Inhale. And exhale. Did you exhale?
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I didn't hear you exhale.
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I did, yes.
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I exhaled.
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Sir, sir, sir, sir, sir.
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I'm just trying to help you here, okay?
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I truly don't understand the attitude.
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We're doing like guided meditation here instead of trying to fix my problem.
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Wow, wow, wow.
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Okay, forgive me for trying to breathe for a second so that you can calm down.
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I don't need to calm down.
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I was already calm.
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Okay, inhale.
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Exhale.
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I didn't hear the exhale.
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I exhale.
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I can't do this anymore.
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Okay, so, so, so, so, so.
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It's really just, just listen to me for a second.
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It's not that hard to be a nice person.
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I am being nice.
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Like, for instance, like, just bear with me for a second.
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Imagine, like, being at a restaurant and someone says, can I please have some more ketchup?
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Versus, get me some ketchup, bitch.
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Do you understand the difference?
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What are you talking about?
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I'm just telling you how you sound.
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So you're saying you're calling me rude?
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Are you calling me a bitch?
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No, I'm not!
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Sir, please stop yelling, okay?
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You're disturbing the other customers.
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What other customers?
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What are you talking about?
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Okay, inhale.
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Exhale.
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I exhale.
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Don't even ask me because I exhaled.
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I wasn't going to ask that.
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Okay.
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But I'm just curious and I'm asking this for a friend.
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Why didn't you exhale?
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Okay, you know what?
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Now I know you're messing with me, right?
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You're just messing with me?
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You're not actually here to help me, right?
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Sir, sir, I would love to help, okay?
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That's my job.
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Okay, then please help me.
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What seems to be the problem today, sir?
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Just tell me.
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Okay, the problem, which is all I care about, is that my Wi-Fi suddenly stopped working, and I don't know why.
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That's all you care about?
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No, I mean like...
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I mean like what about your family?
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What about like eating and sleeping and all those things?
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No, that's not what I meant.
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That's not what I meant.
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I meant like that's all I care about right now in this moment.
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It sounds like what you need to do is reset your modem, sir.
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Okay, great.
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And how do I do that?
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First, we need to reset your attitude.
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Are you kidding me right now, bro?
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Sir, you're yelling again.
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Can you just please tell me how to reset this thing so I get the hell off the phone?
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Okay, so listen to me very closely.
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What you want to do is you want to go into your garage.
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Okay.
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Right?
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And then you want to get inside of your car, okay?
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Then you want to put on your seatbelt, very important.
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And then put the car in drive, and then drive yourself to therapy, because you really need to work on your attitude, bro.
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Alright, that's it, that's it.
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I'm hanging up.
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Goodbye.
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Wait, wait, wait, wait, wait.
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Sir, sir, sir, sir, one second.
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One more thing, one more thing about your Wi-Fi.
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What?
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But first, I need you to inhale.

Boost Your Customer Service Speaking Skills with This Fun Clip

Want to learn English with videos while mastering real-world conversation? This hilarious customer service dialogue is perfect for practicing fluency in high-stress, everyday interactions. The clip targets a key milestone: staying calm and clear when communication gets tricky—whether you’re the customer or the support rep. You’ll learn to navigate interruptions, clarify misunderstandings, and keep the conversation on track, all while sounding natural.

Your Go-To Phrase Bank for Tricky Talks

Steal these reusable expressions from the dialogue to level up your speaking:

  • “Is there a reason to get aggravated?” – A polite (but firm) way to address tension.
  • “Let’s just start over.” – A simple fix for derailed conversations.
  • “I truly don’t understand the attitude.” – Express confusion without escalating.
  • “It’s not that hard to be a nice person.” – A direct (but light) nudge to reset tone.

These phrases work in any situation where emotions run high—use them to stay in control and connect with others.

Fix Your Weak Spots: Rhythm and Pronunciation

This video is a goldmine for improving English pronunciation and mastering conversational rhythm. Notice how the speakers rush, pause, and emphasize words when frustrated? That’s real-life intonation! Try shadow speak (or shadow speech)—repeat the lines aloud *immediately* after the speakers, mimicking their speed, stress, and tone. This technique, called shadowspeaks, trains your mouth and brain to keep up with natural dialogue. Pay attention to short, sharp phrases like “Whoa, whoa, whoa” and “My bad”—these are easy to mispronounce but critical for sounding authentic. With practice, you’ll stop tripping over fast speech and start sounding like a pro.

Ready to turn awkward moments into confident conversations? Hit play, shadow the lines, and watch your speaking skills soar—one funny exchange at a time!

Qu'est-ce que la technique du Shadowing ?

Le Shadowing est une technique d'apprentissage des langues fondée sur la science, développée à l'origine pour la formation des interprètes professionnels. Le principe est simple mais puissant : vous écoutez de l'anglais natif et le répétez immédiatement à voix haute — comme une ombre suivant le locuteur avec un décalage de 1 à 2 secondes. Les recherches montrent une amélioration significative de la précision de la prononciation, de l'intonation, du rythme, des liaisons, de la compréhension orale et de la fluidité.