シャドーイング練習: interview question 5 - 動画で英語スピーキングを学ぶ
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10 文
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1
How do you handle frustrated customer?
2
Tell me, how would you handle a difficult customer?
3
What would you do if a customer started shouting at you?
4
When I handle an angry customer, I need to understand that their anger is not about me personally.
5
Yeah, might be something with the process, with the company.
6
So I need to put myself in their position.
7
Let them know that I care about them.
8
Let them know that I understand their situation.
9
In other words, like to put myself in their shoes.
10
At the end, customer satisfaction will be always my number one goal.
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Vocabulary and speaking notes for this lesson
This B1 speaking lesson is built on the video “interview question 5”. This video has 10 sentences and 101 words to shadow. The speech runs for 0:29. The speaker talks fast, about 212 words per minute, so expect linked and reduced sounds. 3 of its 10 sentences are questions, so it is good practice for question intonation and short answers.
Key vocabulary in this video
The 9 most advanced words in the video, with pronunciation and meaning:
| Word | Pronunciation | Meaning |
|---|---|---|
| anger noun | /ˈæŋɡə/ | A strong and unpleasant feeling of displeasure, hostility, or antagonism, usually combined with an urge to yell, curse, damage or destroy things, or harm… |
| shoe noun | /ˈʃu/ | A protective covering for the foot, with a bottom part composed of thick leather or plastic sole and often a thicker heel, and a softer upper part made of… |
| satisfaction noun | /sætɪsˈfækʃən/ | A fulfilment of a need or desire. |
| shout verb | /ʃaʊt/ | To utter a sudden and loud cry, as in joy, triumph, exultation or anger, or to attract attention, to animate others, etc. |
| frustrate verb | /ˈfɹʌsˌtɹeɪt/ | To disappoint or defeat; to vex by depriving of something expected or desired. |
| customer noun | /ˈkʌs.tə.mə/ | A person or company who purchases or receives a product or service from a business or merchant or intends to do so. |
| angry adjective | /ˈæŋ.ɡɹi/ | Displaying or feeling anger. |
| personally adverb | /ˈpɜː.sə.nə.li/ | In a personal manner. |
| handle noun | /ˈhæn.d(ə)l/ | The part of an object which is (designed to be) held in the hand when used or moved. |
Sentences worth repeating
Short, complete lines from the video that you can reuse in everyday conversation:
- How do you handle frustrated customer?
- Tell me, how would you handle a difficult customer?
- What would you do if a customer started shouting at you?
この動画の文法
話し手がよく使っている文型を、動画の実際の表現とともに紹介します。
| 文型 | 動画での表現 |
|---|---|
| 「might / may」による可能性 might/may + 動詞 — 起こりうるが確実ではないこと | might be |
| 動詞 + -ing enjoy, keep, stop… + -ing — 後ろに-ing形が続く動詞 | started shouting |
| 義務：must / have to / need to 何かが必要であることを伝える | need to understand · need to put |
| 「will」の未来表現 will + 動詞 — その場の決定、約束、予測 | will be |
Pronunciation to watch
- The “sh” and “zh” sounds: shoe /ˈʃu/, satisfaction /sætɪsˈfækʃən/, shout /ʃaʊt/
- Long words — get the stress right: satisfaction /sætɪsˈfækʃən/, personally /ˈpɜː.sə.nə.li/
How to practise with this video
- Listen to the whole video once without speaking and note the words you do not know.
- Start at 0.75× speed, shadow it sentence by sentence, then go back to normal speed once it feels easy.
- Record yourself and compare with the original, paying attention to words like anger, shoe, satisfaction.
シャドーイングとは？英語上達に効果的な理由
シャドーイング（Shadowing）は、もともとプロの通訳者養成プログラムで開発された言語学習法で、多言語習得者として知られるDr. Alexander Arguelles によって広く普及されました。方法はシンプルですが非常に効果的：ネイティブスピーカーの英語を聞きながら、1〜2秒の遅延で声に出してすぐに繰り返す——まるで「影（shadow）」のように話者を追いかけます。文法ドリルや受動的なリスニングと異なり、シャドーイングは脳と口の筋肉が同時にリアルタイムで英語を処理・再現することを強制します。研究により、発音精度、抑揚、リズム、連音、リスニング力、そして会話の流暢さが大幅に向上することが確認されています。IELTSスピーキング対策や自然な英語コミュニケーションを目指す方に特におすすめです。