शैडोइंग अभ्यास: interview question 5 - वीडियो के साथ अंग्रेजी बोलना सीखें
अभ्यास मोड चुनें
हर मोड पूरी स्क्रीन का अभ्यास कक्ष खोलता है।
10 वाक्य
यदि वाक्य बहुत छोटे या लंबे हों, तो समायोजित करने के लिए Edit पर क्लिक करें।
1
How do you handle frustrated customer?
2
Tell me, how would you handle a difficult customer?
3
What would you do if a customer started shouting at you?
4
When I handle an angry customer, I need to understand that their anger is not about me personally.
5
Yeah, might be something with the process, with the company.
6
So I need to put myself in their position.
7
Let them know that I care about them.
8
Let them know that I understand their situation.
9
In other words, like to put myself in their shoes.
10
At the end, customer satisfaction will be always my number one goal.
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Vocabulary and speaking notes for this lesson
This B1 speaking lesson is built on the video “interview question 5”. This video has 10 sentences and 101 words to shadow. The speech runs for 0:29. The speaker talks fast, about 212 words per minute, so expect linked and reduced sounds. 3 of its 10 sentences are questions, so it is good practice for question intonation and short answers.
Key vocabulary in this video
The 9 most advanced words in the video, with pronunciation and meaning:
| Word | Pronunciation | Meaning |
|---|---|---|
| anger noun | /ˈæŋɡə/ | A strong and unpleasant feeling of displeasure, hostility, or antagonism, usually combined with an urge to yell, curse, damage or destroy things, or harm… |
| shoe noun | /ˈʃu/ | A protective covering for the foot, with a bottom part composed of thick leather or plastic sole and often a thicker heel, and a softer upper part made of… |
| satisfaction noun | /sætɪsˈfækʃən/ | A fulfilment of a need or desire. |
| shout verb | /ʃaʊt/ | To utter a sudden and loud cry, as in joy, triumph, exultation or anger, or to attract attention, to animate others, etc. |
| frustrate verb | /ˈfɹʌsˌtɹeɪt/ | To disappoint or defeat; to vex by depriving of something expected or desired. |
| customer noun | /ˈkʌs.tə.mə/ | A person or company who purchases or receives a product or service from a business or merchant or intends to do so. |
| angry adjective | /ˈæŋ.ɡɹi/ | Displaying or feeling anger. |
| personally adverb | /ˈpɜː.sə.nə.li/ | In a personal manner. |
| handle noun | /ˈhæn.d(ə)l/ | The part of an object which is (designed to be) held in the hand when used or moved. |
Sentences worth repeating
Short, complete lines from the video that you can reuse in everyday conversation:
- How do you handle frustrated customer?
- Tell me, how would you handle a difficult customer?
- What would you do if a customer started shouting at you?
इस वीडियो का व्याकरण
वक्ता जिन संरचनाओं का सबसे अधिक प्रयोग करता है, वीडियो के असली शब्दों के साथ:
| संरचना | वीडियो में |
|---|---|
| “might / may” से संभावना might/may + क्रिया — जो हो सकता है पर पक्का नहीं | might be |
| क्रिया + -ing enjoy, keep, stop… + -ing — वे क्रियाएँ जिनके बाद -ing रूप आता है | started shouting |
| ज़रूरत: must / have to / need to बताना कि कोई काम ज़रूरी है | need to understand · need to put |
| “will” से भविष्य will + क्रिया — फ़ैसला, वादा या अनुमान | will be |
Pronunciation to watch
- The “sh” and “zh” sounds: shoe /ˈʃu/, satisfaction /sætɪsˈfækʃən/, shout /ʃaʊt/
- Long words — get the stress right: satisfaction /sætɪsˈfækʃən/, personally /ˈpɜː.sə.nə.li/
How to practise with this video
- Listen to the whole video once without speaking and note the words you do not know.
- Start at 0.75× speed, shadow it sentence by sentence, then go back to normal speed once it feels easy.
- Record yourself and compare with the original, paying attention to words like anger, shoe, satisfaction.
शैडोइंग तकनीक क्या है?
शैडोइंग (Shadowing) एक विज्ञान-समर्थित भाषा सीखने की तकनीक है जो मूल रूप से पेशेवर दुभाषिया प्रशिक्षण के लिए विकसित की गई थी। विधि सरल लेकिन शक्तिशाली है: आप मूल अंग्रेज़ी ऑडियो सुनते हैं और तुरंत इसे ज़ोर से दोहराते हैं — जैसे वक्ता की छाया 1-2 सेकंड की देरी से। शोध से पता चलता है कि यह उच्चारण सटीकता, स्वर, लय, जुड़ी हुई ध्वनियाँ, सुनने की समझ और बोलने की प्रवाहशीलता में काफ़ी सुधार करता है।