Shadowing Practice: interview question 5 - Learn English Speaking with Video

Choose a practice mode

Each mode opens a full-screen practice room.

10 sentences
If sentences are too short or too long, click Edit to adjust them.
1
How do you handle frustrated customer?
2
Tell me, how would you handle a difficult customer?
3
What would you do if a customer started shouting at you?
4
When I handle an angry customer, I need to understand that their anger is not about me personally.
5
Yeah, might be something with the process, with the company.
6
So I need to put myself in their position.
7
Let them know that I care about them.
8
Let them know that I understand their situation.
9
In other words, like to put myself in their shoes.
10
At the end, customer satisfaction will be always my number one goal.

Download App

Everything you need to speak fluently

AI PronunciationScore every sentence
IPA PracticeMaster every sound
VocabularyBuild your word bank
Vocab GameLearn while playing

Same Channel

FOR YOU

Recommend Video

Vocabulary and speaking notes for this lesson

This B1 speaking lesson is built on the video “interview question 5”. This video has 10 sentences and 101 words to shadow. The speech runs for 0:29. The speaker talks fast, about 212 words per minute, so expect linked and reduced sounds. 3 of its 10 sentences are questions, so it is good practice for question intonation and short answers.

Key vocabulary in this video

The 9 most advanced words in the video, with pronunciation and meaning:

WordPronunciationMeaning
anger noun/ˈæŋɡə/A strong and unpleasant feeling of displeasure, hostility, or antagonism, usually combined with an urge to yell, curse, damage or destroy things, or harm…
shoe noun/ˈʃu/A protective covering for the foot, with a bottom part composed of thick leather or plastic sole and often a thicker heel, and a softer upper part made of…
satisfaction noun/sætɪsˈfækʃən/A fulfilment of a need or desire.
shout verb/ʃaʊt/To utter a sudden and loud cry, as in joy, triumph, exultation or anger, or to attract attention, to animate others, etc.
frustrate verb/ˈfɹʌsˌtɹeɪt/To disappoint or defeat; to vex by depriving of something expected or desired.
customer noun/ˈkʌs.tə.mə/A person or company who purchases or receives a product or service from a business or merchant or intends to do so.
angry adjective/ˈæŋ.ɡɹi/Displaying or feeling anger.
personally adverb/ˈpɜː.sə.nə.li/In a personal manner.
handle noun/ˈhæn.d(ə)l/The part of an object which is (designed to be) held in the hand when used or moved.

Sentences worth repeating

Short, complete lines from the video that you can reuse in everyday conversation:

  • How do you handle frustrated customer?
  • Tell me, how would you handle a difficult customer?
  • What would you do if a customer started shouting at you?

Grammar in this video

The structures the speaker uses most, with the exact words from the video:

StructureIn the video
Possibility with “might / may” might/may + verb — something that is possible but not certainmight be
Verb + -ing enjoy, keep, stop… + -ing — verbs that are followed by the -ing formstarted shouting
Obligation: must / have to / need to saying that something is necessaryneed to understand · need to put
Future with “will” will + verb — a decision, promise or predictionwill be

Pronunciation to watch

  • The “sh” and “zh” sounds: shoe /ˈʃu/, satisfaction /sætɪsˈfækʃən/, shout /ʃaʊt/
  • Long words — get the stress right: satisfaction /sætɪsˈfækʃən/, personally /ˈpɜː.sə.nə.li/

How to practise with this video

  1. Listen to the whole video once without speaking and note the words you do not know.
  2. Start at 0.75× speed, shadow it sentence by sentence, then go back to normal speed once it feels easy.
  3. Record yourself and compare with the original, paying attention to words like anger, shoe, satisfaction.

What is the Shadowing Technique?

Shadowing is a science-backed language learning technique originally developed for professional interpreter training and popularized by polyglot Dr. Alexander Arguelles. The method is simple but powerful: you listen to native English audio and immediately repeat it out loud — like a shadow following the speaker with just a 1–2 second delay. Unlike passive listening or grammar drills, shadowing forces your brain and mouth muscles to simultaneously process and reproduce real speech patterns. Research shows it significantly improves pronunciation accuracy, intonation, rhythm, connected speech, listening comprehension, and speaking fluency — making it one of the most effective methods for IELTS Speaking preparation and real-world English communication.

Shadowing technique: read the full step-by-step guide →