Shadowing Practice: Business Partner A2 8.4.1 - Learn English Speaking with Video
Les maken...
1
So Angela, can you tell me about your work experience?
2
Well, I work as a team leader in customer services for a retail company.
3
I started my working life as a shop assistant and then I moved into customer services.
4
I have a lot of experience dealing with customers.
5
And what are your main strengths?
6
I have excellent communication skills both speaking and writing.
7
But I think the most important skill is listening.
8
really listening to your staff and customers.
9
Yes.
10
That's an important skill for customer services.
11
I think I also have good problem -solving skills, as that's part of my job every day.
12
It's essential to listen to customers and my team and help to solve their problems.
13
What other skills do you have?
14
I have good IT skills.
15
because we deal with customers via many digital channels these days.
16
and I have good people skills.
17
I'm good at motivating my team to do their job well.
18
That's essential when you manage customer service advisors.
19
How have you helped to motivate staff?
20
Well, there are lots of ways to do that.
21
I've always set goals with staff.
22
and when they meet those goals we celebrate, for example, It's important to have a good team spirit.
23
The job can sometimes be stressful when customers get angry.
24
Yes.
25
You're right.
26
And have you ever organised training sessions?
27
Yes, I've done a lot of staff training and given presentations.
28
What about staff?
29
Have you ever had any problems with difficult people in your teams?
30
Yes.
31
There have sometimes been problems between team members.
32
I usually try...
33
Yes, that's true.
34
Why do you want to work for our company, Angela?
35
I want to progress in my career and your company has an excellent reputation for customer service.
36
Mm -hmm.
37
Why do you want to leave your current job?
38
I enjoy my work and I've learned a lot, but your organisation has more opportunities.
39
Where do you see yourself in five years?
40
I'd like to develop my skills and do more staff training.
41
Do you have any questions for me?
42
Yes, I do.
43
What training opportunities are there with this job?
44
Well we have an excellent management training program.
45
We'll train you in all our products and processes.
46
We'll also provide on -the -job training.
47
Sounds great.
48
Another question I want to ask is about...
49
you
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Woordenschat en spreektips bij deze les
Deze video bevat 49 zinnen en 394 woorden om na te spreken. Het gesproken deel duurt 3:33. De spreker praat in een gelijkmatig tempo van ongeveer 111 woorden per minuut, prettig om te shadowen. 88% van de woorden hoort bij de 3.000 meest gebruikte Engelse woorden, dus de woordenschat is goed te volgen.
Belangrijke woorden in deze video
13 minder gangbare woorden uit de video, met uitspraak en betekenis:
- skill /skɪl/ (zelfstandig naamwoord) — bekwaamheid, vaardigheid. A capacity to do something well; a technique, an ability, usually acquired or learned, as opposed to abilities that are regarded as innate.
- solve /sɒlv/ (werkwoord) — oplossen. To find an answer or solution to a problem or question; to work out.
- motivate /ˈmoʊ.tɪ.veɪt/ (werkwoord) — motiveren. To provide someone with an incentive to do something; to encourage; to actuate.
- reputation /ˌɹɛpjʊˈteɪʃən/ (zelfstandig naamwoord) — faam, naam. What somebody or something is known for.
- advisor /ædˈvaɪ.zə(ɹ)/ (zelfstandig naamwoord) — adviseur, adviseuse. One who offers advice.
- stressful /ˈstɹɛsfəl/ (bijvoeglijk naamwoord) — stressvol. Irritating; causing stress.
- customer /ˈkʌs.tə.mə/ (zelfstandig naamwoord) — klant. A person or company who purchases or receives a product or service from a business or merchant or intends to do so.
- essential /ɪˈsɛn.ʃəl/ (bijvoeglijk naamwoord) — essentieel, onontbeerlijk. Necessary.
- communication /kəˌmjuː.nɪˈkeɪ.ʃən/ (zelfstandig naamwoord) — communicatie, verbinding. The act or fact of communicating anything; transmission.
- angry /ˈæŋ.ɡɹi/ (bijvoeglijk naamwoord) — kwaad, boos. Displaying or feeling anger.
- retail /ˈɹiˌteɪl/ (zelfstandig naamwoord) — detailhandel. The sale of goods directly to the consumer, encompassing the storefronts, mail-order, websites, etc., and the corporate mechanisms, branding, advertising, etc…
- manage /ˈmæn.ɪd͡ʒ/ (werkwoord) — beheren, leiden. To direct or be in charge of.
- celebrate /ˈsɛl.ɪ.bɹeɪt/ (werkwoord) — vieren. To extol or honour in a solemn manner.
Phrasal verbs die je zult horen
- deal with (werkwoord) — behandelen. To handle verbally or in some form of artistic expression; to address or discuss as a subject.
Uitspraak om op te letten
De spreker gebruikt 8 samentrekkingen en verkorte vormen, zoals I've, we'll, I'd. Spreek ze kort uit, zoals je ze hoort.
- De klanken “sh” en “zh”: reputation /ˌɹɛpjʊˈteɪʃən/, organisation /ˈɔː.ɡə.naɪˌzeɪ.ʃən/, presentation /ˌpɹɛzn̩ˈteɪʃn̩/, essential /ɪˈsɛn.ʃəl/, communication /kəˌmjuː.nɪˈkeɪ.ʃən/
- Lange woorden — let op de klemtoon: reputation /ˌɹɛpjʊˈteɪʃən/, organisation /ˈɔː.ɡə.naɪˌzeɪ.ʃən/, communication /kəˌmjuː.nɪˈkeɪ.ʃən/
Zo oefen je met deze video
- Luister de hele video één keer zonder te spreken en noteer de woorden die je niet kent.
- Spreek zin voor zin na op normale snelheid en herhaal elke zin tot je ritme gelijk is aan dat van de spreker.
- Neem jezelf op en vergelijk met het origineel; let daarbij op woorden als skill, solve, motivate.
Grammatica in deze video
De structuren die de spreker het meest gebruikt, met de exacte woorden uit de video:
| Structuur | In de video |
|---|---|
| Present perfect have/has + voltooid deelwoord — iets uit het verleden dat nu nog telt | I've always set · I've done · have sometimes been |
| Toekomst met “will” will + werkwoord — een besluit, belofte of voorspelling | We'll train · We'll also provide |
Wat is de Shadowing-techniek?
Shadowing is een wetenschappelijk onderbouwde taalleermethode die oorspronkelijk is ontwikkeld voor professionele tolkentraining en gepopulariseerd door polyglot Dr. Alexander Arguelles. De methode is eenvoudig maar krachtig: je luistert naar native Engelse audio en herhaalt het onmiddellijk hardop — als een schaduw die de spreker volgt met slechts 1–2 seconden vertraging. In tegenstelling tot passief luisteren of grammaticadrills, dwingt shadowing je hersenen en mondspieren om echte spraakpatronen tegelijkertijd te verwerken en te reproduceren. Onderzoek toont aan dat het de uitspraaknauwkeurigheid, intonatie, ritme, verbonden spraak, luisterbegrip en spreekvaardigheid aanzienlijk verbetert — waardoor het een van de meest effectieve methoden is voor IELTS Speaking-voorbereiding en echte Engelse communicatie.