Shadowing Practice: Business Partner A2 8.4.1 - Learn English Speaking with Video

Creating lesson...
1
So Angela, can you tell me about your work experience?
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Well, I work as a team leader in customer services for a retail company.
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I started my working life as a shop assistant and then I moved into customer services.
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I have a lot of experience dealing with customers.
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And what are your main strengths?
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I have excellent communication skills both speaking and writing.
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But I think the most important skill is listening.
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really listening to your staff and customers.
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Yes.
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That's an important skill for customer services.
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I think I also have good problem -solving skills, as that's part of my job every day.
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It's essential to listen to customers and my team and help to solve their problems.
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What other skills do you have?
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I have good IT skills.
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because we deal with customers via many digital channels these days.
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and I have good people skills.
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I'm good at motivating my team to do their job well.
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That's essential when you manage customer service advisors.
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How have you helped to motivate staff?
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Well, there are lots of ways to do that.
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I've always set goals with staff.
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and when they meet those goals we celebrate, for example, It's important to have a good team spirit.
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The job can sometimes be stressful when customers get angry.
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Yes.
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You're right.
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And have you ever organised training sessions?
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Yes, I've done a lot of staff training and given presentations.
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What about staff?
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Have you ever had any problems with difficult people in your teams?
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Yes.
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There have sometimes been problems between team members.
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I usually try...
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Yes, that's true.
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Why do you want to work for our company, Angela?
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I want to progress in my career and your company has an excellent reputation for customer service.
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Mm -hmm.
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Why do you want to leave your current job?
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I enjoy my work and I've learned a lot, but your organisation has more opportunities.
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Where do you see yourself in five years?
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I'd like to develop my skills and do more staff training.
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Do you have any questions for me?
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Yes, I do.
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What training opportunities are there with this job?
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Well we have an excellent management training program.
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We'll train you in all our products and processes.
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We'll also provide on -the -job training.
47
Sounds great.
48
Another question I want to ask is about...
49
you
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About This Lesson

You're practicing English with "Business Partner A2 8.4.1" using the Shadowing technique — a method originally developed for professional interpreter training.

Focus on sounding like the speaker — not just repeating words. With 15–30 minutes of daily practice, you'll build real-world speaking confidence.

What is the Shadowing Technique?

Shadowing is a science-backed language learning technique originally developed for professional interpreter training and popularized by polyglot Dr. Alexander Arguelles. The method is simple but powerful: you listen to native English audio and immediately repeat it out loud — like a shadow following the speaker with just a 1–2 second delay. Unlike passive listening or grammar drills, shadowing forces your brain and mouth muscles to simultaneously process and reproduce real speech patterns. Research shows it significantly improves pronunciation accuracy, intonation, rhythm, connected speech, listening comprehension, and speaking fluency — making it one of the most effective methods for IELTS Speaking preparation and real-world English communication.

Shadowing technique: read the full step-by-step guide →