ฝึกพูดภาษาอังกฤษด้วยเทคนิค Shadowing จากวิดีโอ: Business Partner A2 8.4.1

กำลังสร้างบทเรียน...
1
So Angela, can you tell me about your work experience?
2
Well, I work as a team leader in customer services for a retail company.
3
I started my working life as a shop assistant and then I moved into customer services.
4
I have a lot of experience dealing with customers.
5
And what are your main strengths?
6
I have excellent communication skills both speaking and writing.
7
But I think the most important skill is listening.
8
really listening to your staff and customers.
9
Yes.
10
That's an important skill for customer services.
11
I think I also have good problem -solving skills, as that's part of my job every day.
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It's essential to listen to customers and my team and help to solve their problems.
13
What other skills do you have?
14
I have good IT skills.
15
because we deal with customers via many digital channels these days.
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and I have good people skills.
17
I'm good at motivating my team to do their job well.
18
That's essential when you manage customer service advisors.
19
How have you helped to motivate staff?
20
Well, there are lots of ways to do that.
21
I've always set goals with staff.
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and when they meet those goals we celebrate, for example, It's important to have a good team spirit.
23
The job can sometimes be stressful when customers get angry.
24
Yes.
25
You're right.
26
And have you ever organised training sessions?
27
Yes, I've done a lot of staff training and given presentations.
28
What about staff?
29
Have you ever had any problems with difficult people in your teams?
30
Yes.
31
There have sometimes been problems between team members.
32
I usually try...
33
Yes, that's true.
34
Why do you want to work for our company, Angela?
35
I want to progress in my career and your company has an excellent reputation for customer service.
36
Mm -hmm.
37
Why do you want to leave your current job?
38
I enjoy my work and I've learned a lot, but your organisation has more opportunities.
39
Where do you see yourself in five years?
40
I'd like to develop my skills and do more staff training.
41
Do you have any questions for me?
42
Yes, I do.
43
What training opportunities are there with this job?
44
Well we have an excellent management training program.
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We'll train you in all our products and processes.
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We'll also provide on -the -job training.
47
Sounds great.
48
Another question I want to ask is about...
49
you

Vocabulary and speaking notes for this lesson

This video has 49 sentences and 394 words to shadow. The speech runs for 3:33. The speaker talks at a steady 111 words per minute, a comfortable pace for shadowing. 88% of the words are among the 3,000 most common in English, so the vocabulary is easy to follow.

Key vocabulary in this video

15 less common words from the video, with pronunciation and meaning:

  • skill /skɪl/ (noun) — A capacity to do something well; a technique, an ability, usually acquired or learned, as opposed to abilities that are regarded as innate.
  • solve /sɒlv/ (verb) — To find an answer or solution to a problem or question; to work out.
  • motivate /ˈmoʊ.tɪ.veɪt/ (verb) — To provide someone with an incentive to do something; to encourage; to actuate.
  • reputation /ˌɹɛpjʊˈteɪʃən/ (noun) — What somebody or something is known for.
  • organisation /ˈɔː.ɡə.naɪˌzeɪ.ʃən/ (noun) — Non-Oxford British English and Australian standard spelling of organization.
  • presentation /ˌpɹɛzn̩ˈteɪʃn̩/ (noun) — The act of presenting, or something presented.
  • advisor /ædˈvaɪ.zə(ɹ)/ (noun) — One who offers advice.
  • stressful /ˈstɹɛsfəl/ (adjective) — Irritating; causing stress.
  • customer /ˈkʌs.tə.mə/ (noun) — A person or company who purchases or receives a product or service from a business or merchant or intends to do so.
  • essential /ɪˈsɛn.ʃəl/ (adjective) — Necessary.
  • communication /kəˌmjuː.nɪˈkeɪ.ʃən/ (noun) — The act or fact of communicating anything; transmission.
  • angry /ˈæŋ.ɡɹi/ (adjective) — Displaying or feeling anger.
  • retail /ˈɹiˌteɪl/ (noun) — The sale of goods directly to the consumer, encompassing the storefronts, mail-order, websites, etc., and the corporate mechanisms, branding, advertising, etc…
  • manage /ˈmæn.ɪd͡ʒ/ (verb) — To direct or be in charge of.
  • organized /ˈɔɹɡənaɪzd/ (adjective) — Of things or settings, having been organized; in good order.

Phrasal verbs you will hear

  • deal with (verb) — To handle verbally or in some form of artistic expression; to address or discuss as a subject.
  • move into (verb) — Synonym of move in (To start living or working in a new place)

Pronunciation to watch

The speaker uses 8 contractions and reduced forms, such as I've, we'll, I'd. Say them the short way, as you hear them.

  • The “sh” and “zh” sounds: reputation /ˌɹɛpjʊˈteɪʃən/, organisation /ˈɔː.ɡə.naɪˌzeɪ.ʃən/, presentation /ˌpɹɛzn̩ˈteɪʃn̩/, essential /ɪˈsɛn.ʃəl/, communication /kəˌmjuː.nɪˈkeɪ.ʃən/
  • Long words — get the stress right: reputation /ˌɹɛpjʊˈteɪʃən/, organisation /ˈɔː.ɡə.naɪˌzeɪ.ʃən/, communication /kəˌmjuː.nɪˈkeɪ.ʃən/

How to practise with this video

  1. Listen to the whole video once without speaking and note the words you do not know.
  2. Shadow it sentence by sentence at normal speed, repeating each one until your rhythm matches the speaker.
  3. Record yourself and compare with the original, paying attention to words like skill, solve, motivate.

ไวยากรณ์ในวิดีโอนี้

โครงสร้างที่ผู้พูดใช้บ่อยที่สุด พร้อมคำพูดจริงจากวิดีโอ:

โครงสร้างในวิดีโอ
Present perfect have/has + กริยาช่อง 3 — เหตุการณ์ในอดีตที่ยังเกี่ยวข้องกับปัจจุบันI've always set · I've done · have sometimes been
อนาคตด้วย “will” will + กริยา — การตัดสินใจ คำสัญญา หรือการคาดการณ์We'll train · We'll also provide

เทคนิค Shadowing คืออะไร?

Shadowing เป็นเทคนิคการเรียนรู้ภาษาที่ได้รับการรับรองทางวิทยาศาสตร์ พัฒนาขึ้นสำหรับการฝึกนักแปลมืออาชีพ วิธีการนี้เรียบง่ายแต่ทรงพลัง: คุณฟังเสียงภาษาอังกฤษจากเจ้าของภาษาและพูดตามทันที — เหมือนเงาที่ตามผู้พูดด้วยช่วงเวลาห่าง 1-2 วินาที การวิจัยแสดงว่าเทคนิคนี้ปรับปรุงความแม่นยำในการออกเสียง ทำนองเสียง จังหวะ การเชื่อมเสียง การฟังเข้าใจ และความคล่องแคล่วในการพูดได้อย่างมีนัยสำคัญ

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