Shadowing-Übung: Business Partner A2 8.4.1 - Englisch Sprechen Lernen mit Video

Lektion wird erstellt...
1
So Angela, can you tell me about your work experience?
2
Well, I work as a team leader in customer services for a retail company.
3
I started my working life as a shop assistant and then I moved into customer services.
4
I have a lot of experience dealing with customers.
5
And what are your main strengths?
6
I have excellent communication skills both speaking and writing.
7
But I think the most important skill is listening.
8
really listening to your staff and customers.
9
Yes.
10
That's an important skill for customer services.
11
I think I also have good problem -solving skills, as that's part of my job every day.
12
It's essential to listen to customers and my team and help to solve their problems.
13
What other skills do you have?
14
I have good IT skills.
15
because we deal with customers via many digital channels these days.
16
and I have good people skills.
17
I'm good at motivating my team to do their job well.
18
That's essential when you manage customer service advisors.
19
How have you helped to motivate staff?
20
Well, there are lots of ways to do that.
21
I've always set goals with staff.
22
and when they meet those goals we celebrate, for example, It's important to have a good team spirit.
23
The job can sometimes be stressful when customers get angry.
24
Yes.
25
You're right.
26
And have you ever organised training sessions?
27
Yes, I've done a lot of staff training and given presentations.
28
What about staff?
29
Have you ever had any problems with difficult people in your teams?
30
Yes.
31
There have sometimes been problems between team members.
32
I usually try...
33
Yes, that's true.
34
Why do you want to work for our company, Angela?
35
I want to progress in my career and your company has an excellent reputation for customer service.
36
Mm -hmm.
37
Why do you want to leave your current job?
38
I enjoy my work and I've learned a lot, but your organisation has more opportunities.
39
Where do you see yourself in five years?
40
I'd like to develop my skills and do more staff training.
41
Do you have any questions for me?
42
Yes, I do.
43
What training opportunities are there with this job?
44
Well we have an excellent management training program.
45
We'll train you in all our products and processes.
46
We'll also provide on -the -job training.
47
Sounds great.
48
Another question I want to ask is about...
49
you
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Wortschatz und Sprechhinweise zu dieser Lektion

Dieses Video enthält 49 Sätze und 394 Wörter zum Nachsprechen. Der gesprochene Teil dauert 3:33. Der Sprecher spricht gleichmäßig mit etwa 111 Wörtern pro Minute – ein angenehmes Tempo fürs Shadowing. 88 % der Wörter gehören zu den 3.000 häufigsten im Englischen, der Wortschatz ist also leicht zu verfolgen.

Wichtiger Wortschatz in diesem Video

15 weniger häufige Wörter aus dem Video, mit Aussprache und Bedeutung:

  • skill /skɪl/ (Substantiv) — Fähigkeit, Fertigkeit. A capacity to do something well; a technique, an ability, usually acquired or learned, as opposed to abilities that are regarded as innate.
  • solve /sɒlv/ (Verb) — lösen. To find an answer or solution to a problem or question; to work out.
  • motivate /ˈmoʊ.tɪ.veɪt/ (Verb) — motivieren. To provide someone with an incentive to do something; to encourage; to actuate.
  • reputation /ˌɹɛpjʊˈteɪʃən/ (Substantiv) — Ruf, Ansehen. What somebody or something is known for.
  • presentation /ˌpɹɛzn̩ˈteɪʃn̩/ (Substantiv) — Darstellung, Ausdruck. The act of presenting, or something presented.
  • advisor /ædˈvaɪ.zə(ɹ)/ (Substantiv) — Berater, Beraterin. One who offers advice.
  • stressful /ˈstɹɛsfəl/ (Adjektiv) — stressig. Irritating; causing stress.
  • customer /ˈkʌs.tə.mə/ (Substantiv) — Abnehmer, Abnehmerin. A person or company who purchases or receives a product or service from a business or merchant or intends to do so.
  • essential /ɪˈsɛn.ʃəl/ (Adjektiv) — essenziell, notwendig. Necessary.
  • communication /kəˌmjuː.nɪˈkeɪ.ʃən/ (Substantiv) — Kommunikation. The act or fact of communicating anything; transmission.
  • angry /ˈæŋ.ɡɹi/ (Adjektiv) — böse, verärgert. Displaying or feeling anger.
  • retail /ˈɹiˌteɪl/ (Substantiv) — Einzelhandel, Einzelhandelsabsatz. The sale of goods directly to the consumer, encompassing the storefronts, mail-order, websites, etc., and the corporate mechanisms, branding, advertising, etc…
  • manage /ˈmæn.ɪd͡ʒ/ (Verb) — verwalten, leiten. To direct or be in charge of.
  • organized /ˈɔɹɡənaɪzd/ (Adjektiv) — ordentlich. Of things or settings, having been organized; in good order.
  • celebrate /ˈsɛl.ɪ.bɹeɪt/ (Verb) — feiern, zelebrieren. To extol or honour in a solemn manner.

Phrasal Verbs, die du hören wirst

  • deal with (Verb) — behandeln. To handle verbally or in some form of artistic expression; to address or discuss as a subject.

Aussprache, auf die du achten solltest

Der Sprecher verwendet 8 Kurzformen und abgeschwächte Formen, zum Beispiel I've, we'll, I'd. Sprich sie in der kurzen Form, so wie du sie hörst.

  • Die Laute „sh“ und „zh“: reputation /ˌɹɛpjʊˈteɪʃən/, organisation /ˈɔː.ɡə.naɪˌzeɪ.ʃən/, presentation /ˌpɹɛzn̩ˈteɪʃn̩/, essential /ɪˈsɛn.ʃəl/, communication /kəˌmjuː.nɪˈkeɪ.ʃən/
  • Lange Wörter – auf die Betonung achten: reputation /ˌɹɛpjʊˈteɪʃən/, organisation /ˈɔː.ɡə.naɪˌzeɪ.ʃən/, communication /kəˌmjuː.nɪˈkeɪ.ʃən/

So übst du mit diesem Video

  1. Höre dir das ganze Video einmal an, ohne zu sprechen, und notiere die Wörter, die du nicht kennst.
  2. Sprich Satz für Satz in normaler Geschwindigkeit nach und wiederhole jeden, bis dein Rhythmus zum Sprecher passt.
  3. Nimm dich auf und vergleiche mit dem Original; achte dabei auf Wörter wie skill, solve, motivate.

Grammatik in diesem Video

Die Strukturen, die der Sprecher am häufigsten verwendet, mit den genauen Worten aus dem Video:

StrukturIm Video
Present Perfect have/has + Partizip Perfekt – eine vergangene Handlung, die jetzt noch wichtig istI've always set · I've done · have sometimes been
Zukunft mit „will“ will + Verb – eine Entscheidung, ein Versprechen oder eine VorhersageWe'll train · We'll also provide

Was ist die Shadowing-Technik?

Shadowing ist eine wissenschaftlich fundierte Sprachlerntechnik, die ursprünglich für die professionelle Dolmetscherausbildung entwickelt und durch den Polyglotten Dr. Alexander Arguelles populär gemacht wurde. Die Methode ist einfach aber wirkungsvoll: Du hörst englisches Audio von Muttersprachlern und wiederholst es sofort laut — wie ein Schatten, der dem Sprecher mit nur 1–2 Sekunden Verzögerung folgt. Anders als passives Hören oder Grammatikübungen zwingt Shadowing dein Gehirn und deine Mundmuskulatur, gleichzeitig echte Sprachmuster zu verarbeiten und zu reproduzieren. Studien zeigen, dass es Aussprachegenauigkeit, Intonation, Rhythmus, verbundene Sprache, Hörverständnis und Sprechflüssigkeit signifikant verbessert — was es zu einer der effektivsten Methoden für die IELTS Speaking-Vorbereitung und reale englische Kommunikation macht.

Shadowing-Technik: die vollständige Schritt-für-Schritt-Anleitung lesen →