Pratique du Shadowing: Business Partner A2 8.4.1 - Apprendre l'anglais à l'oral avec la vidéo
Création de la leçon...
1
So Angela, can you tell me about your work experience?
2
Well, I work as a team leader in customer services for a retail company.
3
I started my working life as a shop assistant and then I moved into customer services.
4
I have a lot of experience dealing with customers.
5
And what are your main strengths?
6
I have excellent communication skills both speaking and writing.
7
But I think the most important skill is listening.
8
really listening to your staff and customers.
9
Yes.
10
That's an important skill for customer services.
11
I think I also have good problem -solving skills, as that's part of my job every day.
12
It's essential to listen to customers and my team and help to solve their problems.
13
What other skills do you have?
14
I have good IT skills.
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because we deal with customers via many digital channels these days.
16
and I have good people skills.
17
I'm good at motivating my team to do their job well.
18
That's essential when you manage customer service advisors.
19
How have you helped to motivate staff?
20
Well, there are lots of ways to do that.
21
I've always set goals with staff.
22
and when they meet those goals we celebrate, for example, It's important to have a good team spirit.
23
The job can sometimes be stressful when customers get angry.
24
Yes.
25
You're right.
26
And have you ever organised training sessions?
27
Yes, I've done a lot of staff training and given presentations.
28
What about staff?
29
Have you ever had any problems with difficult people in your teams?
30
Yes.
31
There have sometimes been problems between team members.
32
I usually try...
33
Yes, that's true.
34
Why do you want to work for our company, Angela?
35
I want to progress in my career and your company has an excellent reputation for customer service.
36
Mm -hmm.
37
Why do you want to leave your current job?
38
I enjoy my work and I've learned a lot, but your organisation has more opportunities.
39
Where do you see yourself in five years?
40
I'd like to develop my skills and do more staff training.
41
Do you have any questions for me?
42
Yes, I do.
43
What training opportunities are there with this job?
44
Well we have an excellent management training program.
45
We'll train you in all our products and processes.
46
We'll also provide on -the -job training.
47
Sounds great.
48
Another question I want to ask is about...
49
you
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Vocabulaire et conseils d’expression pour cette leçon
Cette vidéo contient 49 phrases et 394 mots à répéter en shadowing. La partie parlée dure 3:33. Le locuteur parle à un rythme régulier d’environ 111 mots par minute, confortable pour le shadowing. 88 % des mots font partie des 3 000 mots les plus courants en anglais, le vocabulaire est donc facile à suivre.
Vocabulaire clé de cette vidéo
14 mots moins courants de la vidéo, avec leur prononciation et leur sens :
- skill /skɪl/ (nom) — habileté, compétence. A capacity to do something well; a technique, an ability, usually acquired or learned, as opposed to abilities that are regarded as innate.
- solve /sɒlv/ (verbe) — résoudre, régler. To find an answer or solution to a problem or question; to work out.
- motivate /ˈmoʊ.tɪ.veɪt/ (verbe) — motiver. To provide someone with an incentive to do something; to encourage; to actuate.
- reputation /ˌɹɛpjʊˈteɪʃən/ (nom) — réputation, renommée. What somebody or something is known for.
- advisor /ædˈvaɪ.zə(ɹ)/ (nom) — conseiller, conseillère. One who offers advice.
- stressful /ˈstɹɛsfəl/ (adjectif) — stressant. Irritating; causing stress.
- customer /ˈkʌs.tə.mə/ (nom) — client, cliente. A person or company who purchases or receives a product or service from a business or merchant or intends to do so.
- essential /ɪˈsɛn.ʃəl/ (adjectif) — indispensable. Necessary.
- communication /kəˌmjuː.nɪˈkeɪ.ʃən/ (nom) — communication. The act or fact of communicating anything; transmission.
- angry /ˈæŋ.ɡɹi/ (adjectif) — fâché, en colère. Displaying or feeling anger.
- retail /ˈɹiˌteɪl/ (nom) — vente au détail. The sale of goods directly to the consumer, encompassing the storefronts, mail-order, websites, etc., and the corporate mechanisms, branding, advertising, etc…
- manage /ˈmæn.ɪd͡ʒ/ (verbe) — gérer, ménager. To direct or be in charge of.
- organized /ˈɔɹɡənaɪzd/ (adjectif) — organisé. Of things or settings, having been organized; in good order.
- celebrate /ˈsɛl.ɪ.bɹeɪt/ (verbe) — rendre hommage, célébrer. To extol or honour in a solemn manner.
Les verbes à particule que vous entendrez
- deal with (verbe) — traiter. To handle verbally or in some form of artistic expression; to address or discuss as a subject.
Prononciation à surveiller
Le locuteur utilise 8 contractions et formes réduites, comme I've, we'll, I'd. Prononcez-les sous leur forme courte, telles que vous les entendez.
- Les sons « sh » et « zh »: reputation /ˌɹɛpjʊˈteɪʃən/, organisation /ˈɔː.ɡə.naɪˌzeɪ.ʃən/, presentation /ˌpɹɛzn̩ˈteɪʃn̩/, essential /ɪˈsɛn.ʃəl/, communication /kəˌmjuː.nɪˈkeɪ.ʃən/
- Mots longs — placez bien l’accent: reputation /ˌɹɛpjʊˈteɪʃən/, organisation /ˈɔː.ɡə.naɪˌzeɪ.ʃən/, communication /kəˌmjuː.nɪˈkeɪ.ʃən/
Comment s’entraîner avec cette vidéo
- Écoutez la vidéo en entier une fois sans parler et notez les mots que vous ne connaissez pas.
- Répétez phrase par phrase à vitesse normale, en reprenant chacune jusqu’à ce que votre rythme corresponde à celui du locuteur.
- Enregistrez-vous et comparez avec l’original, en faisant attention à des mots comme skill, solve, motivate.
La grammaire de cette vidéo
Les structures que le locuteur utilise le plus, avec les mots exacts de la vidéo :
| Structure | Dans la vidéo |
|---|---|
| Present perfect have/has + participe passé — une action passée qui compte encore maintenant | I've always set · I've done · have sometimes been |
| Futur avec « will » will + verbe — une décision, une promesse ou une prédiction | We'll train · We'll also provide |
Qu'est-ce que la technique du Shadowing ?
Le Shadowing est une technique d'apprentissage des langues fondée sur la science, développée à l'origine pour la formation des interprètes professionnels. Le principe est simple mais puissant : vous écoutez de l'anglais natif et le répétez immédiatement à voix haute — comme une ombre suivant le locuteur avec un décalage de 1 à 2 secondes. Les recherches montrent une amélioration significative de la précision de la prononciation, de l'intonation, du rythme, des liaisons, de la compréhension orale et de la fluidité.