Prática de Shadowing: Business Partner A2 8.4.1 - Aprenda a falar inglês com vídeo
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1
So Angela, can you tell me about your work experience?
2
Well, I work as a team leader in customer services for a retail company.
3
I started my working life as a shop assistant and then I moved into customer services.
4
I have a lot of experience dealing with customers.
5
And what are your main strengths?
6
I have excellent communication skills both speaking and writing.
7
But I think the most important skill is listening.
8
really listening to your staff and customers.
9
Yes.
10
That's an important skill for customer services.
11
I think I also have good problem -solving skills, as that's part of my job every day.
12
It's essential to listen to customers and my team and help to solve their problems.
13
What other skills do you have?
14
I have good IT skills.
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because we deal with customers via many digital channels these days.
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and I have good people skills.
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I'm good at motivating my team to do their job well.
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That's essential when you manage customer service advisors.
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How have you helped to motivate staff?
20
Well, there are lots of ways to do that.
21
I've always set goals with staff.
22
and when they meet those goals we celebrate, for example, It's important to have a good team spirit.
23
The job can sometimes be stressful when customers get angry.
24
Yes.
25
You're right.
26
And have you ever organised training sessions?
27
Yes, I've done a lot of staff training and given presentations.
28
What about staff?
29
Have you ever had any problems with difficult people in your teams?
30
Yes.
31
There have sometimes been problems between team members.
32
I usually try...
33
Yes, that's true.
34
Why do you want to work for our company, Angela?
35
I want to progress in my career and your company has an excellent reputation for customer service.
36
Mm -hmm.
37
Why do you want to leave your current job?
38
I enjoy my work and I've learned a lot, but your organisation has more opportunities.
39
Where do you see yourself in five years?
40
I'd like to develop my skills and do more staff training.
41
Do you have any questions for me?
42
Yes, I do.
43
What training opportunities are there with this job?
44
Well we have an excellent management training program.
45
We'll train you in all our products and processes.
46
We'll also provide on -the -job training.
47
Sounds great.
48
Another question I want to ask is about...
49
you
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Vocabulário e dicas de fala para esta lição
Este vídeo tem 49 frases e 394 palavras para praticar shadowing. A fala dura 3:33. O falante mantém um ritmo estável de cerca de 111 palavras por minuto, confortável para o shadowing. 88% das palavras estão entre as 3.000 mais comuns do inglês, por isso o vocabulário é fácil de acompanhar.
Vocabulário principal deste vídeo
14 palavras menos comuns do vídeo, com pronúncia e significado:
- skill /skɪl/ (substantivo) — habilidade, talento. A capacity to do something well; a technique, an ability, usually acquired or learned, as opposed to abilities that are regarded as innate.
- solve /sɒlv/ (verbo) — resolver, solucionar. To find an answer or solution to a problem or question; to work out.
- motivate /ˈmoʊ.tɪ.veɪt/ (verbo) — motivar. To provide someone with an incentive to do something; to encourage; to actuate.
- reputation /ˌɹɛpjʊˈteɪʃən/ (substantivo) — reputação, fama. What somebody or something is known for.
- advisor /ædˈvaɪ.zə(ɹ)/ (substantivo) — conselheiro. One who offers advice.
- stressful /ˈstɹɛsfəl/ (adjetivo) — estressante, stressante. Irritating; causing stress.
- customer /ˈkʌs.tə.mə/ (substantivo) — freguês, freguesa. A person or company who purchases or receives a product or service from a business or merchant or intends to do so.
- essential /ɪˈsɛn.ʃəl/ (adjetivo) — essencial. Necessary.
- communication /kəˌmjuː.nɪˈkeɪ.ʃən/ (substantivo) — comunicação. The act or fact of communicating anything; transmission.
- angry /ˈæŋ.ɡɹi/ (adjetivo) — bravo, raivoso. Displaying or feeling anger.
- retail /ˈɹiˌteɪl/ (substantivo) — varejo, retalho. The sale of goods directly to the consumer, encompassing the storefronts, mail-order, websites, etc., and the corporate mechanisms, branding, advertising, etc…
- manage /ˈmæn.ɪd͡ʒ/ (verbo) — manejar, gerir. To direct or be in charge of.
- organized /ˈɔɹɡənaɪzd/ (adjetivo) — organizado, arrumado. Of things or settings, having been organized; in good order.
- celebrate /ˈsɛl.ɪ.bɹeɪt/ (verbo) — celebrar. To extol or honour in a solemn manner.
Phrasal verbs que você vai ouvir
- deal with (verbo) — lidar. To handle verbally or in some form of artistic expression; to address or discuss as a subject.
Pronúncia para ficar de olho
O falante usa 8 contrações e formas reduzidas, como I've, we'll, I'd. Diga-as na forma curta, do jeito que você ouve.
- Os sons de “sh” e “zh”: reputation /ˌɹɛpjʊˈteɪʃən/, organisation /ˈɔː.ɡə.naɪˌzeɪ.ʃən/, presentation /ˌpɹɛzn̩ˈteɪʃn̩/, essential /ɪˈsɛn.ʃəl/, communication /kəˌmjuː.nɪˈkeɪ.ʃən/
- Palavras longas — acerte a sílaba tônica: reputation /ˌɹɛpjʊˈteɪʃən/, organisation /ˈɔː.ɡə.naɪˌzeɪ.ʃən/, communication /kəˌmjuː.nɪˈkeɪ.ʃən/
Como praticar com este vídeo
- Ouça o vídeo inteiro uma vez sem falar e anote as palavras que você não conhece.
- Faça shadowing frase por frase na velocidade normal, repetindo cada uma até o seu ritmo ficar igual ao do falante.
- Grave a sua voz e compare com o original, prestando atenção a palavras como skill, solve, motivate.
Gramática neste vídeo
As estruturas que o falante mais usa, com as palavras exatas do vídeo:
| Estrutura | No vídeo |
|---|---|
| Present perfect have/has + particípio passado — uma ação passada que ainda importa agora | I've always set · I've done · have sometimes been |
| Futuro com “will” will + verbo — uma decisão, promessa ou previsão | We'll train · We'll also provide |
O que é a Técnica de Shadowing?
Shadowing é uma técnica de aprendizado de idiomas com base científica, originalmente desenvolvida para o treinamento de intérpretes profissionais. O método é simples, mas poderoso: você ouve áudio em inglês nativo e repete imediatamente em voz alta — como uma sombra seguindo o falante com 1-2 segundos de atraso. Pesquisas mostram melhora significativa na precisão da pronúncia, entonação, ritmo, sons conectados, compreensão auditiva e fluência na fala.