Shadowing Practice: Business Partner A2 8 4 1 - Learn English Speaking with Video
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36 sentences
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1
So Angela, can you tell me about your work experience?
2
Yes, well I work as a team leader in customer services for a retail company.
3
I started my working life as a shop assistant and then I moved into customer services.
4
I have a lot of experience dealing with customers.
5
And what are your main strengths?
6
I have excellent communication skills, both speaking and writing.
7
But I think the most important skill is listening, really listening to your staff and customers.
8
Yes, that's an important skill for customer services.
9
I think I also have good problem -solving skills, as that's part of my job every day.
10
It's essential to listen to customers and my team and help to solve their problems.
11
What other skills do you have?
12
I have good IT skills because we deal with customers via many digital channels these days.
13
and I have good people skills.
14
I'm good at motivating my team to do their job well.
15
That's essential when you manage customer service advisors.
16
How have you helped to motivate staff?
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Well, there are lots of ways to do that.
18
I've always set goals with staff, and when they meet those goals we celebrate, for example.
19
It's important to have a good team spirit the job can sometimes be stressful
20
when customers get angry yes you're right
21
and have you ever organized training sessions yes I've done a lot of staff training
22
and given presentations what about staff have you ever had any problems with difficult people in your teams yes
23
there have sometimes been problems between team members yes
24
that's true why do you want to work for our company Angela I want to progress in my career
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and your company has an excellent reputation for customer service why do you want to leave your current job
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I I enjoy my work and I've learned a lot, but your organisation has more opportunities.
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Where do you see yourself in five years?
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I'd like to develop my skills and do more staff training.
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Do you have any questions for me?
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Yes, I do.
31
What training opportunities are there with this job?
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Well, we have an excellent management training programme.
33
We'll train you in all our products and processes.
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We'll also provide on -the -job training.
35
Sounds great.
36
Another question I want to ask is about...
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Vocabulary and speaking notes for this lesson
This speaking lesson is built on the video “Business Partner A2 8 4 1”. The speaker keeps coming back to these words: customer, skill, staff, training, excellent. This video has 36 sentences and 389 words to shadow. The speech runs for 3:23. The speaker talks at a steady 115 words per minute, a comfortable pace for shadowing. 89% of the words are among the 3,000 most common in English, so the vocabulary is easy to follow. 7 of its 36 sentences are questions, so it is good practice for question intonation and short answers.
Key vocabulary in this video
15 words from the video worth learning, with pronunciation and meaning:
| Word | Pronunciation | Meaning |
|---|---|---|
| skill noun | /skɪl/ | A capacity to do something well; a technique, an ability, usually acquired or learned, as opposed to abilities that are regarded as innate. |
| solve verb | /sɒlv/ | To find an answer or solution to a problem or question; to work out. |
| motivate verb | /ˈmoʊ.tɪ.veɪt/ | To provide someone with an incentive to do something; to encourage; to actuate. |
| reputation noun | /ˌɹɛpjʊˈteɪʃən/ | What somebody or something is known for. |
| organisation noun | /ˈɔː.ɡə.naɪˌzeɪ.ʃən/ | Non-Oxford British English and Australian standard spelling of organization. |
| presentation noun | /ˌpɹɛzn̩ˈteɪʃn̩/ | The act of presenting, or something presented. |
| advisor noun | /ædˈvaɪ.zə(ɹ)/ | One who offers advice. |
| organize verb | /ˈɔɹɡənaɪz/ | To arrange in working order. |
| stressful adjective | /ˈstɹɛsfəl/ | Irritating; causing stress. |
| customer noun | /ˈkʌs.tə.mə/ | A person or company who purchases or receives a product or service from a business or merchant or intends to do so. |
| essential adjective | /ɪˈsɛn.ʃəl/ | Necessary. |
| communication noun | /kəˌmjuː.nɪˈkeɪ.ʃən/ | The act or fact of communicating anything; transmission. |
| angry adjective | /ˈæŋ.ɡɹi/ | Displaying or feeling anger. |
| programme noun | /ˈpɹoʊˌɡɹæm/ | UK, New Zealand, and India standard spelling of program. |
| retail noun | /ˈɹiˌteɪl/ | The sale of goods directly to the consumer, encompassing the storefronts, mail-order, websites, etc., and the corporate mechanisms, branding, advertising, etc… |
Sentences worth repeating
Short, complete lines from the video that you can reuse in everyday conversation:
- What other skills do you have?
- That's essential when you manage customer service advisors.
- How have you helped to motivate staff?
- Where do you see yourself in five years?
- Do you have any questions for me?
Grammar in this video
The structures the speaker uses most, with the exact words from the video:
| Structure | In the video |
|---|---|
| Present perfect have/has + past participle — a past action that still matters now | have you helped · I've always set · have you ever organized |
| Future with “will” will + verb — a decision, promise or prediction | We'll train · We'll also provide |
Pronunciation to watch
The speaker uses 8 contractions and reduced forms, such as I've, we'll, I'd. Say them the short way, as you hear them.
- The “sh” and “zh” sounds: reputation /ˌɹɛpjʊˈteɪʃən/, organisation /ˈɔː.ɡə.naɪˌzeɪ.ʃən/, presentation /ˌpɹɛzn̩ˈteɪʃn̩/, essential /ɪˈsɛn.ʃəl/, communication /kəˌmjuː.nɪˈkeɪ.ʃən/
- Long words — get the stress right: reputation /ˌɹɛpjʊˈteɪʃən/, organisation /ˈɔː.ɡə.naɪˌzeɪ.ʃən/, communication /kəˌmjuː.nɪˈkeɪ.ʃən/
How to practise with this video
- Listen to the whole video once without speaking and note the words you do not know.
- Shadow it sentence by sentence at normal speed, repeating each one until your rhythm matches the speaker.
- Record yourself and compare with the original, paying attention to words like skill, solve, motivate.
What is the Shadowing Technique?
Shadowing is a science-backed language learning technique originally developed for professional interpreter training and popularized by polyglot Dr. Alexander Arguelles. The method is simple but powerful: you listen to native English audio and immediately repeat it out loud — like a shadow following the speaker with just a 1–2 second delay. Unlike passive listening or grammar drills, shadowing forces your brain and mouth muscles to simultaneously process and reproduce real speech patterns. Research shows it significantly improves pronunciation accuracy, intonation, rhythm, connected speech, listening comprehension, and speaking fluency — making it one of the most effective methods for IELTS Speaking preparation and real-world English communication.