Prática de Shadowing: Business Partner A2 8 4 1 - Aprenda a falar inglês com vídeo
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36 frases
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1
So Angela, can you tell me about your work experience?
2
Yes, well I work as a team leader in customer services for a retail company.
3
I started my working life as a shop assistant and then I moved into customer services.
4
I have a lot of experience dealing with customers.
5
And what are your main strengths?
6
I have excellent communication skills, both speaking and writing.
7
But I think the most important skill is listening, really listening to your staff and customers.
8
Yes, that's an important skill for customer services.
9
I think I also have good problem -solving skills, as that's part of my job every day.
10
It's essential to listen to customers and my team and help to solve their problems.
11
What other skills do you have?
12
I have good IT skills because we deal with customers via many digital channels these days.
13
and I have good people skills.
14
I'm good at motivating my team to do their job well.
15
That's essential when you manage customer service advisors.
16
How have you helped to motivate staff?
17
Well, there are lots of ways to do that.
18
I've always set goals with staff, and when they meet those goals we celebrate, for example.
19
It's important to have a good team spirit the job can sometimes be stressful
20
when customers get angry yes you're right
21
and have you ever organized training sessions yes I've done a lot of staff training
22
and given presentations what about staff have you ever had any problems with difficult people in your teams yes
23
there have sometimes been problems between team members yes
24
that's true why do you want to work for our company Angela I want to progress in my career
25
and your company has an excellent reputation for customer service why do you want to leave your current job
26
I I enjoy my work and I've learned a lot, but your organisation has more opportunities.
27
Where do you see yourself in five years?
28
I'd like to develop my skills and do more staff training.
29
Do you have any questions for me?
30
Yes, I do.
31
What training opportunities are there with this job?
32
Well, we have an excellent management training programme.
33
We'll train you in all our products and processes.
34
We'll also provide on -the -job training.
35
Sounds great.
36
Another question I want to ask is about...
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Vocabulário e dicas de fala para esta lição
Esta aula de conversação usa o vídeo “Business Partner A2 8 4 1”. As palavras que mais se repetem: customer, skill, staff, training, excellent. Este vídeo tem 36 frases e 389 palavras para praticar shadowing. A fala dura 3:23. O falante mantém um ritmo estável de cerca de 115 palavras por minuto, confortável para o shadowing. 89% das palavras estão entre as 3.000 mais comuns do inglês, por isso o vocabulário é fácil de acompanhar. 7 das 36 frases são perguntas, por isso é um bom treino para a entonação de perguntas e respostas curtas.
Vocabulário principal deste vídeo
14 palavras do vídeo que vale a pena aprender, com pronúncia e significado:
| Palavra | Pronúncia | Significado |
|---|---|---|
| skill substantivo | /skɪl/ | habilidade, talento |
| solve verbo | /sɒlv/ | resolver, solucionar |
| motivate verbo | /ˈmoʊ.tɪ.veɪt/ | motivar |
| reputation substantivo | /ˌɹɛpjʊˈteɪʃən/ | reputação, fama |
| advisor substantivo | /ædˈvaɪ.zə(ɹ)/ | conselheiro |
| organize verbo | /ˈɔɹɡənaɪz/ | organizar |
| stressful adjetivo | /ˈstɹɛsfəl/ | estressante, stressante |
| customer substantivo | /ˈkʌs.tə.mə/ | freguês, freguesa |
| essential adjetivo | /ɪˈsɛn.ʃəl/ | essencial |
| communication substantivo | /kəˌmjuː.nɪˈkeɪ.ʃən/ | comunicação |
| angry adjetivo | /ˈæŋ.ɡɹi/ | bravo, raivoso |
| retail substantivo | /ˈɹiˌteɪl/ | varejo, retalho |
| manage verbo | /ˈmæn.ɪd͡ʒ/ | manejar, gerir |
| celebrate verbo | /ˈsɛl.ɪ.bɹeɪt/ | celebrar |
Frases que vale a pena repetir
Frases curtas e completas do vídeo que você pode usar na conversa do dia a dia:
- What other skills do you have?
- That's essential when you manage customer service advisors.
- How have you helped to motivate staff?
- Where do you see yourself in five years?
- Do you have any questions for me?
Gramática neste vídeo
As estruturas que o falante mais usa, com as palavras exatas do vídeo:
| Estrutura | No vídeo |
|---|---|
| Present perfect have/has + particípio passado — uma ação passada que ainda importa agora | have you helped · I've always set · have you ever organized |
| Futuro com “will” will + verbo — uma decisão, promessa ou previsão | We'll train · We'll also provide |
Pronúncia para ficar de olho
O falante usa 8 contrações e formas reduzidas, como I've, we'll, I'd. Diga-as na forma curta, do jeito que você ouve.
- Os sons de “sh” e “zh”: reputation /ˌɹɛpjʊˈteɪʃən/, organisation /ˈɔː.ɡə.naɪˌzeɪ.ʃən/, presentation /ˌpɹɛzn̩ˈteɪʃn̩/, essential /ɪˈsɛn.ʃəl/, communication /kəˌmjuː.nɪˈkeɪ.ʃən/
- Palavras longas — acerte a sílaba tônica: reputation /ˌɹɛpjʊˈteɪʃən/, organisation /ˈɔː.ɡə.naɪˌzeɪ.ʃən/, communication /kəˌmjuː.nɪˈkeɪ.ʃən/
Sons difíceis para falantes de português:
- Consoante final — sem acrescentar um “i” depois: motivate /ˈmoʊ.tɪ.veɪt/, celebrate /ˈsɛl.ɪ.bɹeɪt/
- /l/ final — a língua toca o céu da boca, não vira “u”: skill /skɪl/, stressful /ˈstɹɛsfəl/, essential /ɪˈsɛn.ʃəl/, retail /ˈɹiˌteɪl/
- s + consoante no início — sem um “i” antes: skill /skɪl/, stressful /ˈstɹɛsfəl/
Como praticar com este vídeo
- Ouça o vídeo inteiro uma vez sem falar e anote as palavras que você não conhece.
- Faça shadowing frase por frase na velocidade normal, repetindo cada uma até o seu ritmo ficar igual ao do falante.
- Grave a sua voz e compare com o original, prestando atenção a palavras como skill, solve, motivate.
O que é a Técnica de Shadowing?
Shadowing é uma técnica de aprendizado de idiomas com base científica, originalmente desenvolvida para o treinamento de intérpretes profissionais. O método é simples, mas poderoso: você ouve áudio em inglês nativo e repete imediatamente em voz alta — como uma sombra seguindo o falante com 1-2 segundos de atraso. Pesquisas mostram melhora significativa na precisão da pronúncia, entonação, ritmo, sons conectados, compreensão auditiva e fluência na fala.