Shadowing Practice: How to Make People Feel HEARD - Learn English Speaking with Video
Ders oluşturuluyor...
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the best businesses, leaders will, on a semi-irregular basis, depending on the size of the business, it could be once a year,
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but you go out to the field or you call people up and say, how are you?
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Just checking in, wanted to see how you're doing.
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Or, I want to learn about your career ambitions.
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How did you find yourself in this profession?
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Where do you want to go?
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What are your ambitions?
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Do you have kids?
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Do you have a family?
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Tell me something about you?
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Do you like working here?
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What is something that we can do better?
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What's something that I'm not seeing?
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And some of it might be helpful and some of it might not be helpful, but the point is you'll get information that you ordinarily wouldn't get,
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and most important, they've probably never been asked before ever.
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And so simply showing up to listen or take them out for lunch and get their input about the business,
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they're on the front line.
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So they actually have a lot of customer information that you don't have.
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And so talking to them about what they're hearing, what they're seeing, what other business opportunities they think there are.
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Listening is a big thing.
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Listening is active, and listening is very difficult.
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You should be, at the end of the day of listening, you should be exhausted, right?
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Because you're not listening for words, you're listening for meaning.
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And the goal of listening is not to prove that you heard.
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The goal of listening is that they feel heard, right?
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And so you don't have to agree with everything and you don't have to like everything.
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You have to take it in.
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You can ask clarifying questions.
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But remember, they're going to take a risk to tell you something and if you receive it graciously,
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they'll tell you more and more and more and you'll develop a relationship where honesty and truth becomes the currency.
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If you're defensive or you attempt to correct or dismiss what they say,
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they'll shut down and they'll tell you what you want to hear or tell you nothing because that's the condition you created.
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And so good listening sounds like this.
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Can you tell me are there things in this business that you think that we can do better?
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And it doesn't matter if they're right or wrong.
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It's their experience.
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And you don't have to agree.
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We always say that if you have an emotional response, if it makes you angry or upset, it's probably true.
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If you feel nothing about what they said, then maybe they misunderstood, but you can still take it all in, write it down and say,
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tell me more, go on, go on, what else?
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And that's basically your entire job.
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What else go on?
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And you'll walk away the list and you'll be like, I knew these things were ready, these things I didn't know, these things, it's just a bit of a bitch fest, that's okay, everybody has that.
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You'll walk away with some information, but most importantly, they feel heard.
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Vocabulary and speaking notes for this lesson
This video has 44 sentences and 520 words to shadow. The speech runs for 2:48. The speaker talks fast, about 186 words per minute, so expect linked and reduced sounds. 93% of the words are among the 3,000 most common in English, so the vocabulary is easy to follow.
Key vocabulary in this video
15 words from the video worth learning, with pronunciation and meaning:
| Word | Pronunciation | Meaning |
|---|---|---|
| helpful adjective | /ˈhɛlp.fl̩/ | Furnishing help; giving aid; useful. |
| ambition noun | /æmˈbɪʃ.ən/ | Eager or inordinate desire for some object that confers distinction, as preferment, honor, superiority, political power, or fame; desire to distinguish one's… |
| defensive adjective | /dɪˈfɛn.sɪv/ | Intended for defence; protective. |
| currency noun | /ˈkʌɹ.ən.si/ | Money or other items used to facilitate transactions. |
| input noun | /ˈɪnpʊt/ | The act or process of putting in; infusion. |
| depend verb | /dɪˈpɛnd/ | To be contingent or conditioned; to have something as a necessary condition |
| profession noun | /pɹəˈfɛʃ.ən/ | A promise or vow made on entering a religious order. |
| importantly adverb | /ɪmˈpɔɹ.tənt.li/ | Used to mark a statement as having importance. |
| honesty noun | /ˈɑ.nɪ.sti/ | The act, quality, or condition of being honest. |
| clarify verb | /ˈklæɹ.ɪ.faɪ/ | To make or become clear or bright by freeing from impurities or turbidity. |
| dismiss verb | /dɪsˈmɪs/ | To discharge; to end the employment or service of. |
| exhaust verb | /ɪɡˈzɔst/ | To draw or let out wholly; to drain completely. |
| fest noun | /fɛst/ | A gathering for a specified reason or occasion. |
| irregular adjective | /ɪˈɹɛɡ.jə.lɚ/ | Nonstandard; not conforming to rules or expectations. |
| graciously adverb | /ˈɡɹeɪʃəsli/ | In a gracious manner; with grace and courtesy. |
Phrasal verbs you will hear
| Word | Meaning |
|---|---|
| shut down verb | To close, terminate, or end; to stop operating, either permanently or temporarily. |
| walk away verb | To withdraw from a problematic situation. |
| walk away with verb | To win (a competition or contest) handily or by a large margin. |
Pronunciation to watch
The speaker uses 26 contractions and reduced forms, such as they're, you'll, don't. Say them the short way, as you hear them.
- The “sh” and “zh” sounds: ambition /æmˈbɪʃ.ən/, profession /pɹəˈfɛʃ.ən/, graciously /ˈɡɹeɪʃəsli/
- Long words — get the stress right: importantly /ɪmˈpɔɹ.tənt.li/, irregular /ɪˈɹɛɡ.jə.lɚ/, misunderstand /mɪs.ʌn.də(ɹ)ˈstænd/, ordinarily /ɔɹdɪˈnɛɹɪli/
How to practise with this video
- Listen to the whole video once without speaking and note the words you do not know.
- Start at 0.75× speed, shadow it sentence by sentence, then go back to normal speed once it feels easy.
- Record yourself and compare with the original, paying attention to words like helpful, ambition, defensive.
Gölgeleme Tekniği Nedir?
Gölgeleme, başlangıçta profesyonel tercüman eğitimi için geliştirilen ve çok dilli Dr. Alexander Arguelles tarafından popüler hale getirilen, bilim destekli bir dil öğrenme tekniğidir. Yöntem basit ama güçlüdür: ana dili İngilizce olan bir sesi dinler ve hemen yüksek sesle tekrar edersiniz — konuşmacıyı 1-2 saniye gecikmeyle takip eden bir gölge gibi. Pasif dinleme veya dilbilgisi alıştırmalarının aksine, gölgeleme beyninizi ve ağız kaslarınızı gerçek konuşma kalıplarını eşzamanlı olarak işlemeye ve yeniden üretmeye zorlar. Araştırmalar, telaffuz doğruluğu, tonlama, ritim, bağlı konuşma, dinleme anlama ve konuşma akıcılığını önemli ölçüde geliştirdiğini göstermektedir — bu da onu IELTS Konuşma hazırlığı ve gerçek dünya İngilizce iletişimi için en etkili yöntemlerden biri yapar.