跟读练习: Reading Test 1 - Seccion 2 Good customer service in retail. - 通过视频学习英语口语

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Good customer service in retail.

Without customers, your retail business would not exist.

It stands to reason, therefore, that how you treat your customers has a direct impact on your profit margins.

Some customers just want to browse and not be bothered by sales staff.

Try to be sensitive to how much help a customer wants.

Be proactive in offering help without being annoying.

Suggest a product that naturally accompanies what the customer is considering or point out products for which there are special offers,

but don't pressure a customer into buying an item they don't want.

Build up a comprehensive knowledge of all the products in your shop, including the pros and cons of products that are alike but that have been produced under a range of brand names.

If you have run out of a particular item, make sure you know when the next orders are coming in.

Negativity can put customers off instantly.

If a customer asks a question to which the answer is, no, do not just leave it at that, follow it with a positive,

for example, we're expecting more of that product in on Tuesday.

Meanwhile, if you see a product in the wrong place on a shelf, don't ignore it, put it back where it belongs.

This attention to presentation keeps the shop tidy, giving the right impression to your customers.

Likewise, if you notice a fault with a product, remove it and replace it with another.

When necessary, be discreet.

For example, if the customer's credit card is declined at the till,

keep your voice down and inquire about an alternative payment method quietly so that the customer doesn't feel humiliated.

If they experience uncomfortable emotions in your shop, it's unlikely that they'll come back.

Finally, good manners are probably the most important aspect of dealing with customers.

Treat each person with respect at all times, even when you are faced with rudeness.

Being discourteous yourself will only add more fuel to the fire.

Build a reputation for polite, helpful staff and you'll find that customers not only keep giving you their custom, but also tell their friends about you.

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本课的词汇与口语要点

这节 B2 级别的口语课以视频“Reading Test 1 - Seccion 2 Good customer service in retail”为素材。视频中反复出现的词有：customer, product, shop。这段视频共有 24 个句子、358 个单词可供跟读。讲话部分时长为 2:07。说话人语速自然，每分钟约 169 个词，接近日常对话。 84% 的单词属于英语最常用的 3,000 词，其余的词建议在练习前先学一下。

视频中的重点词汇

视频中最难的 14 个单词，附发音和释义：

单词	发音	释义
humiliate 动词	/hjuːˈmɪliˌeɪt/	羞辱, 侮辱
inquire 动词	/ɪnˈkwaɪɹ/	詢問 /询问, 打聽 /打听
proactive 形容词	/pɹoʊˈæk.tɪv/	積極 /积极, 主動 /主动
rudeness 名词		無禮 /无礼, 粗魯 /粗鲁
tidy 形容词	/ˈtaɪ.di/	整齊 /整齐, 整潔 /整洁
browse 动词	/bɹaʊz/	隨便看 /随便看, 閒逛 /闲逛
accompany 动词	/əˈkʌm.pə.ni/	陪伴, 陪同
polite 形容词	/pəˈlaɪt/	有禮貌 /有礼貌, 客氣 /客气
shelf 名词	/ʃɛlf/	架子
likewise 副词	/ˈlaɪkˌwaɪz/	相似地, 類似地 /类似地
alike 形容词	/əˈlaɪk/	相似, 相同
quietly 副词	/ˈkwaɪ.ɪt.li/	悄悄地, 安靜地 /安静地
uncomfortable 形容词	/ʌnˈkʌm.fɚ.tə.bl̩/	不舒服
emotion 名词	/ɪˈməʊ.ʃən/	感情, 情感

视频中出现的短语动词

单词	释义
come back 动词	回來 /回来, 返回
point out 动词	指, 指出

视频中的语法

说话人最常用的结构，并附上视频中的原话：

结构	视频中的用法
被动语态 be + 过去分词 — 强调发生了什么，而不是谁做的	be bothered · have been produced · is declined
现在完成时 have/has + 过去分词 — 过去发生但与现在仍有关联的事	have been produced · have run

需要注意的发音

说话人用了 7 次缩略和弱读形式，例如 don't, doesn't, they'll。请按听到的简短形式来说。

“sh” 和 “zh” 音: shelf /ʃɛlf/, emotion /ɪˈməʊ.ʃən/
长单词——注意重音位置: humiliate /hjuːˈmɪliˌeɪt/, negativity /ˌnɛɡ.əˈtɪ.vɪ.ti/, accompany /əˈkʌm.pə.ni/, uncomfortable /ʌnˈkʌm.fɚ.tə.bl̩/

中文母语者容易读错的音：

/v/ — 不要读成 /w/，上齿轻触下唇: negativity /ˌnɛɡ.əˈtɪ.vɪ.ti/, proactive /pɹoʊˈæk.tɪv/
词尾辅音 — 要读清楚，后面不要加元音: discourteous /dɪsˈkɜːtɪəs/, discreet /dɪˈskɹiːt/, humiliate /hjuːˈmɪliˌeɪt/, proactive /pɹoʊˈæk.tɪv/, browse /bɹaʊz/

如何用这段视频练习

先完整听一遍视频，不要开口，记下不认识的单词。
先用 0.75 倍速逐句跟读，熟练之后再回到正常速度。
录下自己的声音并与原声对比，特别注意 humiliate, inquire, proactive 这类单词。

什么是跟读法？

跟读法 (Shadowing) 是一种有科学依据的语言学习技巧，最初开发用于专业口译员的培训，并由多语言者Alexander Arguelles博士普及。这个方法简单而强大：您在听英语母语原声的同时立即大声重复——就像是一个延迟1-2秒紧跟说话者的影子。与被动听力或语法练习不同，跟读法强迫您的大脑和口腔肌肉同时处理并模仿真实的讲话模式。研究表明它能显着提高发音准确性，语调，节奏，连读，听力理解和口语流利度——使其成为雅思口语备考和真实英语交流最有效的方法之一。

影子跟读法: 阅读完整分步指南 →

跟读练习: Reading Test 1 - Seccion 2 Good customer service in retail. - 通过视频学习英语口语

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