Prática de Shadowing: Reading Test 1 - Seccion 2 Good customer service in retail. - Aprenda a falar inglês com vídeo

Escolha um modo de prática

Cada modo abre uma sala de prática em tela cheia.

24 frases
Se as frases estiverem muito curtas ou longas, clique em Edit para ajustá-las.
1
Good customer service in retail.
2
Without customers, your retail business would not exist.
3
It stands to reason, therefore, that how you treat your customers has a direct impact on your profit margins.
4
Some customers just want to browse and not be bothered by sales staff.
5
Try to be sensitive to how much help a customer wants.
6
Be proactive in offering help without being annoying.
7
Suggest a product that naturally accompanies what the customer is considering or point out products for which there are special offers,
8
but don't pressure a customer into buying an item they don't want.
9
Build up a comprehensive knowledge of all the products in your shop, including the pros and cons of products that are alike but that have been produced under a range of brand names.
10
If you have run out of a particular item, make sure you know when the next orders are coming in.
11
Negativity can put customers off instantly.
12
If a customer asks a question to which the answer is, no, do not just leave it at that, follow it with a positive,
13
for example, we're expecting more of that product in on Tuesday.
14
Meanwhile, if you see a product in the wrong place on a shelf, don't ignore it, put it back where it belongs.
15
This attention to presentation keeps the shop tidy, giving the right impression to your customers.
16
Likewise, if you notice a fault with a product, remove it and replace it with another.
17
When necessary, be discreet.
18
For example, if the customer's credit card is declined at the till,
19
keep your voice down and inquire about an alternative payment method quietly so that the customer doesn't feel humiliated.
20
If they experience uncomfortable emotions in your shop, it's unlikely that they'll come back.
21
Finally, good manners are probably the most important aspect of dealing with customers.
22
Treat each person with respect at all times, even when you are faced with rudeness.
23
Being discourteous yourself will only add more fuel to the fire.
24
Build a reputation for polite, helpful staff and you'll find that customers not only keep giving you their custom, but also tell their friends about you.

Baixar aplicativo

Tudo o que você precisa para falar fluentemente

Pronúncia com IANota em cada frase
Prática de IPADomine cada som
VocabulárioMonte seu banco de palavras
Jogo de vocabulárioAprenda brincando
Escaneie o QR
Escaneie o QR
Download on theApp StoreGet it onGoogle Play

Mesmo canal

Reading Test 1. Seccion 2: Reducing Injuries on the FarmB2
1

Reading Test 1. Seccion 2: Reducing Injuries on the Farm

Daily ConversationUniversity Students
Listening Test 1. Part 3: Jess and Tom art project.B2
2

Listening Test 1. Part 3: Jess and Tom art project.

Daily ConversationUniversity Students
Listening 3. Part 2: Street Play Scheme.B2
1

Listening 3. Part 2: Street Play Scheme.

Daily ConversationWorking Adults
TEST 1. Part 1: Children´s Engineering Workshops.B1
5

TEST 1. Part 1: Children´s Engineering Workshops.

KidsTeensDaily Conversation
IELTS 17 Academic: Listening Test 3 - Part 2.B2
2

IELTS 17 Academic: Listening Test 3 - Part 2.

IELTS PrepHigh School StudentsUniversity Students
Listening Test 2. Part 1: Copying photos to digital format.B1

Listening Test 2. Part 1: Copying photos to digital format.

TOEIC PrepBusiness EnglishWorking Adults
TEST 1. Part 2: Ronald Stevenson CompanyB1
5

TEST 1. Part 2: Ronald Stevenson Company

TOEIC PrepBusiness EnglishHigh School Students
Listening Test 3. Part 4: MicroplasticsC1

Listening Test 3. Part 4: Microplastics

IELTS PrepTOEFL PrepUniversity Students
Listening Test 3. Part 1: Junior Cycle Camp.B1

Listening Test 3. Part 1: Junior Cycle Camp.

KidsTeensDaily Conversation
FOR YOU

Vídeo recomendado

CELPIP Listening Mock Test 2026: Full Practice with Answers & Score Tips | CLB 9+B2
1
330 frases

CELPIP Listening Mock Test 2026: Full Practice with Answers & Score Tips | CLB 9+

Daily ConversationWorking Adults
What Level of Customer Service Does YOUR Organization Provide?B2
1
71 frases

What Level of Customer Service Does YOUR Organization Provide?

Daily ConversationWorking Adults
Tactics for Listening Third Edition Expanding Unit 3 Successful BusinessesB1
2
194 frases

Tactics for Listening Third Edition Expanding Unit 3 Successful Businesses

Daily ConversationWorking Adults
CAMBRIDGE 13 TEST 2 SECTION 2 LISTENINGB2
8
54 frases

CAMBRIDGE 13 TEST 2 SECTION 2 LISTENING

Daily ConversationWorking Adults
Practice English Speaking Skills (Call Center) English Speaking ConversationsB2
2
157 frases

Practice English Speaking Skills (Call Center) English Speaking Conversations

Business EnglishDaily ConversationWorking Adults
(Reading Practice (Improve your pronunciation in EnglishB1
1
139 frases

(Reading Practice (Improve your pronunciation in English

Daily ConversationWorking Adults
PART 1 TEST 5 EST 2024B1
32
38 frases

PART 1 TEST 5 EST 2024

Daily ConversationUniversity StudentsWorking Adults
Do you prefer shopping online or in real stores? DISCUSSION QUESTIONS Shopping 1 - English Help DeskB1
6
40 frases

Do you prefer shopping online or in real stores? DISCUSSION QUESTIONS Shopping 1 - English Help Desk

Daily ConversationWorking Adults
At the Convenience Store | English Conversation | Learn English | Listen and SpeakA2
1
269 frases

At the Convenience Store | English Conversation | Learn English | Listen and Speak

Daily ConversationWorking Adults
Learn Daily English with Conversations by Topics | Improve LISTENING and SPEAKING EnglishB1
1
580 frases

Learn Daily English with Conversations by Topics | Improve LISTENING and SPEAKING English

Daily ConversationWorking Adults
Advanced SHADOWING English Speaking Practice & Vocabulary Repeat-After-MeB2
3
198 frases

Advanced SHADOWING English Speaking Practice & Vocabulary Repeat-After-Me

American AccentBusiness EnglishDaily ConversationUniversity Students
HCL Versant test Video 02B1
2
141 frases

HCL Versant test Video 02

TOEIC PrepBusiness EnglishDaily Conversation

Vocabulário e dicas de fala para esta lição

Esta aula de conversação de nível B2 usa o vídeo “Reading Test 1 - Seccion 2 Good customer service in retail”. As palavras que mais se repetem: customer, product, shop. Este vídeo tem 24 frases e 358 palavras para praticar shadowing. A fala dura 2:07. O falante fala em ritmo natural, cerca de 169 palavras por minuto, próximo de uma conversa do dia a dia. 84% das palavras estão entre as 3.000 mais comuns do inglês; vale a pena estudar o restante antes de começar.

Vocabulário principal deste vídeo

As 15 palavras mais avançadas do vídeo, com pronúncia e significado:

PalavraPronúnciaSignificado
discourteous adjetivo/dɪsˈkɜːtɪəs/descortês
discreet adjetivo/dɪˈskɹiːt/discreto
humiliate verbo/hjuːˈmɪliˌeɪt/humilhar
inquire verbo/ɪnˈkwaɪɹ/inquirir
proactive adjetivo/pɹoʊˈæk.tɪv/proativo
rudeness substantivogrosseria
tidy adjetivo/ˈtaɪ.di/limpo, ordenado
browse verbo/bɹaʊz/observar
accompany verbo/əˈkʌm.pə.ni/acompanhar
polite adjetivo/pəˈlaɪt/educado, polido
shelf substantivo/ʃɛlf/prateleira, estante
likewise advérbio/ˈlaɪkˌwaɪz/similarmente, igualmente
alike adjetivo/əˈlaɪk/parecido, semelhante
quietly advérbio/ˈkwaɪ.ɪt.li/silenciosamente
uncomfortable adjetivo/ʌnˈkʌm.fɚ.tə.bl̩/desconfortável, incómodo

Phrasal verbs que você vai ouvir

PalavraSignificado
come back verbovoltar
point out verboapontar

Gramática neste vídeo

As estruturas que o falante mais usa, com as palavras exatas do vídeo:

EstruturaNo vídeo
Voz passiva be + particípio passado — o foco está no que acontece, não em quem fazbe bothered · have been produced · is declined
Present perfect have/has + particípio passado — uma ação passada que ainda importa agorahave been produced · have run

Pronúncia para ficar de olho

O falante usa 7 contrações e formas reduzidas, como don't, doesn't, they'll. Diga-as na forma curta, do jeito que você ouve.

  • Os sons de “sh” e “zh”: shelf /ʃɛlf/, emotion /ɪˈməʊ.ʃən/
  • Palavras longas — acerte a sílaba tônica: humiliate /hjuːˈmɪliˌeɪt/, negativity /ˌnɛɡ.əˈtɪ.vɪ.ti/, accompany /əˈkʌm.pə.ni/, uncomfortable /ʌnˈkʌm.fɚ.tə.bl̩/

Sons difíceis para falantes de português:

  • Consoante final — sem acrescentar um “i” depois: discreet /dɪˈskɹiːt/, humiliate /hjuːˈmɪliˌeɪt/, polite /pəˈlaɪt/, alike /əˈlaɪk/

Como praticar com este vídeo

  1. Ouça o vídeo inteiro uma vez sem falar e anote as palavras que você não conhece.
  2. Comece na velocidade 0,75×, faça shadowing frase por frase e volte à velocidade normal quando ficar fácil.
  3. Grave a sua voz e compare com o original, prestando atenção a palavras como discourteous, discreet, humiliate.

O que é a Técnica de Shadowing?

Shadowing é uma técnica de aprendizado de idiomas com base científica, originalmente desenvolvida para o treinamento de intérpretes profissionais. O método é simples, mas poderoso: você ouve áudio em inglês nativo e repete imediatamente em voz alta — como uma sombra seguindo o falante com 1-2 segundos de atraso. Pesquisas mostram melhora significativa na precisão da pronúncia, entonação, ritmo, sons conectados, compreensão auditiva e fluência na fala.

Técnica de shadowing: leia o guia completo passo a passo →