跟读练习: What Level of Customer Service Does YOUR Organization Provide? - 通过视频学习英语口语
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71 句
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1
It's called the six levels of service and it starts low with the word basic.
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What does that mean?
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Bare minimum.
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Does that ever happen?
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Yeah, and when it does, the experience someone else gets is just basic.
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It goes like this.
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Basic.
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Everyone, go.
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How do you feel?
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just saying it brings you down and that's not where you want to be so let's take one step up
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and now we're talking industry average compliant tick the box make
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sure everything is done according to the service level agreement meet
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the specifications do what is expected here's how you say
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this cross your arms please everybody cross your arms take the sound of your voice
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and movement up in your nose like this.
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Expectant.
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Now that's not where you want to be.
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So let's take another step.
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When you serve someone the way they like it, the way they hope for, the way they prefer, then the word is desired.
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And here's how to say it.
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Take your shoulders and roll them.
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Ready?
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Everybody roll your shoulders.
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Come on.
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Morning exercise.
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Here we go.
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Roll, roll, roll.
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What's matter your shoulders broken sir yeah there we go okay and now add the sound like this desire
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ready one two three go tell your partner how well he did that we have three levels ready down low is
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basic cross your arms and back shoulders desire what's higher than desired when you serve someone in a way that's unexpected,
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but they like it.
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It's like getting a little gift and they go, oh, what a nice surprise.
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Take your hands and go like this.
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Surprising.
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Ready?
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One, two, three.
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Surprising.
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Very good.
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What's higher than surprising?
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Astonishing, extraordinary, incredible, amazing.
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I call it unbeat.
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And here's how you say it.
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One, two.
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Yeah, yeah, yeah, yeah.
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I got a bunch of people going, hold on, hold on.
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What's on the bottom?
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What's below basic?
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Terrible.
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Unacceptable.
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Horrible.
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So bad, I make a little joke, and I call it criminal.
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I don't mean break of the law.
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Did you see ethics up there?
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Uh -uh.
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But I do mean break of promise.
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Have you ever had someone in this room say to you, I'll call you back this afternoon?
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And you did not get the call?
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Now they may say, oh, that's expected.
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But the experience you have is that someone lets you down.
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We're going to go out into the world with a brand new,
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gorgeous, delicious, incredible, market record setting brand with a promise that says integrated complete
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Pifa from the cradle to grave if we don't deliver on
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that what level could
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that be for our customers below the bare minimum here's how to say
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it put your hands together like handcuffs ready everybody go like
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this criminal one two three criminal one step up basic cross your arms
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and spank shoulders desire hands surprising
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fist come on give me one ABC unbelievable unbelievable one two three
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Thanks for watching this video.
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Your dedication to serving better and caring more makes the world a better place for everyone.
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For more uplifting ideas, practical insights, and free resources, please subscribe now.
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本课的词汇与口语要点
这节口语课以视频“What Level of Customer Service Does YOUR Organization Provide?”为素材。 视频中反复出现的词有：shoulders, roll, surprising, arms, cross。 这段视频共有 71 个句子、532 个单词可供跟读。 讲话部分时长为 4:22。 说话人语速平稳，每分钟约 122 个词，很适合跟读。 89% 的单词属于英语最常用的 3,000 词，词汇容易理解。 全部 71 个句子中有 11 个是问句，适合练习疑问语调和简短回答。
视频中的重点词汇
视频中 15 个值得学习的单词，附发音和释义：
| 单词 | 发音 | 释义 |
|---|---|---|
| unbelievable 形容词 | /ˌʌnbɪˈliːvəbl̩/ | 不可思議 /不可思议 |
| practical 形容词 | /ˈpɹæk.tɪ.kəl/ | 使用的, 實用 /实用 |
| horrible 形容词 | /ˈhɔɹ.ɪ.bəl/ | 可怕的, 可畏 |
| resource 名词 | /ɹɪˈzɔːs/ | 資源 /资源 |
| extraordinary 形容词 | /ɪksˈtɹɔːrdɪn(ə)ɹi/ | 非凡, 了不起 |
| gorgeous 形容词 | /ˈɡoɹd͡ʒəs/ | 華麗 /华丽, 絢爛 /绚烂 |
| delicious 形容词 | /dɪˈlɪ.ʃəs/ | 好吃, 可口 |
| grave 名词 | /ɡɹeɪv/ | фын, фынкын |
| unexpected 形容词 | /ʌnɪkˈspɛktɪd/ | 意外的, 出乎意料的 |
| insight 名词 | /ˈɪnsaɪ̯t/ | 見地 /见地 |
| subscribe 动词 | /səbˈskɹaɪb/ | 簽署 /签署 |
| fist 名词 | /fɪst/ | 拳頭 /拳头 |
| unacceptable 形容词 | /ˌʌn.ækˈsɛp.tə.bl̩/ | 無可接受 /无可接受 |
| tick 名词 | /tɪk/ | 蜱 |
| specification 名词 | 規格 /规格, 規範 /规范 |
值得反复跟读的句子
视频中简短而完整的句子，可以直接用在日常对话里：
- How do you feel?
- I don't mean break of the law.
- Did you see ethics up there?
需要注意的发音
说话人用了 5 次缩略和弱读形式，例如 don't, we're, I'll。请按听到的简短形式来说。
- “sh” 和 “zh” 音: delicious /dɪˈlɪ.ʃəs/, dedication /ˌdɛdɪˈkeɪʃən/, astonish /əˈstɑnɪʃ/
- 长单词——注意重音位置: unbelievable /ˌʌnbɪˈliːvəbl̩/, extraordinary /ɪksˈtɹɔːrdɪn(ə)ɹi/, unexpected /ʌnɪkˈspɛktɪd/, dedication /ˌdɛdɪˈkeɪʃən/, unacceptable /ˌʌn.ækˈsɛp.tə.bl̩/
中文母语者容易读错的音：
- /v/ — 不要读成 /w/，上齿轻触下唇: unbelievable /ˌʌnbɪˈliːvəbl̩/, grave /ɡɹeɪv/
- 词尾辅音 — 要读清楚，后面不要加元音: resource /ɹɪˈzɔːs/, gorgeous /ˈɡoɹd͡ʒəs/, delicious /dɪˈlɪ.ʃəs/, grave /ɡɹeɪv/, unexpected /ʌnɪkˈspɛktɪd/
- /r/ 和 /l/ 的区别: practical /ˈpɹæk.tɪ.kəl/, horrible /ˈhɔɹ.ɪ.bəl/, cradle /ˈkɹeɪdəl/
如何用这段视频练习
- 先完整听一遍视频，不要开口，记下不认识的单词。
- 用正常速度逐句跟读，每句重复到你的节奏与说话人一致为止。
- 录下自己的声音并与原声对比，特别注意 unbelievable, practical, horrible 这类单词。
什么是跟读法？
跟读法 (Shadowing) 是一种有科学依据的语言学习技巧，最初开发用于专业口译员的培训，并由多语言者Alexander Arguelles博士普及。这个方法简单而强大：您在听英语母语原声的同时立即大声重复——就像是一个延迟1-2秒紧跟说话者的影子。与被动听力或语法练习不同，跟读法强迫您的大脑和口腔肌肉同时处理并模仿真实的讲话模式。研究表明它能显着提高发音准确性，语调，节奏，连读，听力理解和口语流利度——使其成为雅思口语备考和真实英语交流最有效的方法之一。