跟读练习: Poor vs Great Customer Service - 通过视频学习英语口语
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59 句
如果句子过短或过长，请点击 Edit 进行调整。
1
Hi, I've been trying to get in touch with your office to return these but nobody seems to be answering the phone.
2
Have you tried emailing us?
3
Yes, I have emailed.
4
Okay, well that's all you can do.
5
You have to email it through and someone will get back to you when they can.
6
And what would be the timeframe?
7
Well, it's up to them.
8
That's not in my department.
9
I can't help you.
10
You need to do it online.
11
So is there someone that you might be able to ask?
12
No, sorry.
13
Can't help you it's all done online within our online team
14
I don't know what more you want me to do is there maybe you could ask somebody
15
if they could help with well no because I'm the only one here
16
and I haven't had lunch and I can't leave
17
so you're just gonna have to go back online wait for someone to call you
18
and go from there this isn't my area
19
if you want to buy something I can help you okay
20
this is terrible customer service is there not a manager
21
or someone that I We do have an online chat room that you can lodge a dispute with,
22
but I don't have anyone here that you can speak with.
23
Okay, well I'll need to follow this up with someone then.
24
Thank you for not being helpful.
25
Okay, great.
26
Thank you so much.
27
That's not a problem.
28
Have a lovely day.
29
Bye.
30
Hello, how are you?
31
Good, thanks.
32
How are you?
33
Good, thank you.
34
I'm just wondering if I could return this please.
35
I've bought one for my husband on the weekend and he's already received it.
36
So is it possible that I could get a refund for that?
37
Yeah, absolutely.
38
Had you lodged something online yet?
39
I did, but nobody seems to have gotten back to me yet.
40
So I thought I'd just pop into the office.
41
Okay, sorry about that.
42
Usually our turnaround is 24 hours, but I can definitely help you with that.
43
Okay, great.
44
Thank you.
45
Okay, I'll just look up some of your details here.
46
What was your name?
47
Sheree Montgomery.
48
Perfect.
49
I can see you purchase that on the weekend with the credit card.
50
And would you like that refund back onto the credit card?
51
That would be wonderful.
52
Wonderful.
53
I can take care of that from here and you'll receive that within 10 business days.
54
Is there anything else I can help you with?
55
No, that's been wonderful.
56
Thank you.
57
Perfect.
58
Have a great day.
59
Bye.
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本课的词汇与口语要点
这节口语课以视频“Poor vs Great Customer Service”为素材。 这段视频共有 59 个句子、427 个单词可供跟读。 讲话部分时长为 1:57。 说话人语速较快，每分钟约 219 个词，会出现较多连读和弱读。 89% 的单词属于英语最常用的 3,000 词，词汇容易理解。 全部 59 个句子中有 10 个是问句，适合练习疑问语调和简短回答。
视频中的重点词汇
视频中 15 个值得学习的单词，附发音和释义：
| 单词 | 发音 | 释义 |
|---|---|---|
| lodge 动词 | /lɑd͡ʒ/ | 卡住 |
| refund 名词 | /ɹɪˈfʌnd/ | 退款 |
| helpful 形容词 | /ˈhɛlp.fl̩/ | 有幫助 /有帮助 |
| dispute 名词 | /dɪˈspjuːt/ | 爭論 /争论, 爭議 /争议 |
| email 名词 | /ˈiˌmeɪl/ | 電子郵件 /电子邮件, 電郵 /电邮 |
| lunch 名词 | /lʌnt͡ʃ/ | 午飯 /午饭, 午餐 |
| customer 名词 | /ˈkʌs.tə.mə/ | 顧客 /顾客, 主顧 /主顾 |
| chat 动词 | /ˈt͡ʃæt/ | 聊天, 攀談 /攀谈 |
| detail 名词 | /ˈdi.teɪl/ | 細節 /细节 |
| wonderful 形容词 | /ˈwʌndəfl̩/ | 棒, 奇妙 |
| credit 名词 | /ˈkɹɛdɪt/ | 信用 |
| nobody 名词 | /ˈnoʊ.bə.di/ | 無名小卒 /无名小卒 |
| weekend 名词 | /ˈwiˌkɛnd/ | 週末 /周末 |
| absolutely 副词 | /ˌæb.səˈlut.li/ | 絕對地 /绝对地, 完全地 |
| manager 名词 | /ˈmæn.ə.dʒəɹ/ | 經理 /经理, 主管 |
视频中出现的短语动词
| 单词 | 发音 | 释义 |
|---|---|---|
| go back 动词 | 回去, 返回 | |
| look up 动词 | /ˌlʊk ˈʌp/ | 仰, 上看 |
值得反复跟读的句子
视频中简短而完整的句子，可以直接用在日常对话里：
- Have you tried emailing us?
- That's not in my department.
- I'm just wondering if I could return this please.
- Had you lodged something online yet?
- Is there anything else I can help you with?
视频中的语法
说话人最常用的结构，并附上视频中的原话：
| 结构 | 视频中的用法 |
|---|---|
| 现在完成时 have/has + 过去分词 — 过去发生但与现在仍有关联的事 | Have you tried · have emailed · haven't had |
| “will” 表将来 will + 动词 — 决定、承诺或预测 | will get · I'll need · I'll just look |
| 义务：must / have to / need to 表示某事是必要的 | have to email · need to do · have to go |
需要注意的发音
说话人用了 17 次缩略和弱读形式，例如 can't, don't, I'll。请按听到的简短形式来说。
- 长单词——注意重音位置: absolutely /ˌæb.səˈlut.li/, definitely /ˈdɛf.ɪ.nɪt.li/
中文母语者容易读错的音：
- /v/ — 不要读成 /w/，上齿轻触下唇: receive /ɹɪˈsiːv/, lovely /ˈlʌv.li/
- 词尾辅音 — 要读清楚，后面不要加元音: lodge /lɑd͡ʒ/, refund /ɹɪˈfʌnd/, dispute /dɪˈspjuːt/, turnaround /ˈtɜɹnəˌɹaʊnd/, lunch /lʌnt͡ʃ/
- /æ/ — 嘴张大，不要读成 /e/: chat /ˈt͡ʃæt/, absolutely /ˌæb.səˈlut.li/, manager /ˈmæn.ə.dʒəɹ/
如何用这段视频练习
- 先完整听一遍视频，不要开口，记下不认识的单词。
- 先用 0.75 倍速逐句跟读，熟练之后再回到正常速度。
- 录下自己的声音并与原声对比，特别注意 lodge, refund, helpful 这类单词。
什么是跟读法？
跟读法 (Shadowing) 是一种有科学依据的语言学习技巧，最初开发用于专业口译员的培训，并由多语言者Alexander Arguelles博士普及。这个方法简单而强大：您在听英语母语原声的同时立即大声重复——就像是一个延迟1-2秒紧跟说话者的影子。与被动听力或语法练习不同，跟读法强迫您的大脑和口腔肌肉同时处理并模仿真实的讲话模式。研究表明它能显着提高发音准确性，语调，节奏，连读，听力理解和口语流利度——使其成为雅思口语备考和真实英语交流最有效的方法之一。