跟讀練習: Poor vs Great Customer Service - 通過影片學習英語口語
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59 句
如果句子過短或過長，請點選 Edit 進行調整。
1
Hi, I've been trying to get in touch with your office to return these but nobody seems to be answering the phone.
2
Have you tried emailing us?
3
Yes, I have emailed.
4
Okay, well that's all you can do.
5
You have to email it through and someone will get back to you when they can.
6
And what would be the timeframe?
7
Well, it's up to them.
8
That's not in my department.
9
I can't help you.
10
You need to do it online.
11
So is there someone that you might be able to ask?
12
No, sorry.
13
Can't help you it's all done online within our online team
14
I don't know what more you want me to do is there maybe you could ask somebody
15
if they could help with well no because I'm the only one here
16
and I haven't had lunch and I can't leave
17
so you're just gonna have to go back online wait for someone to call you
18
and go from there this isn't my area
19
if you want to buy something I can help you okay
20
this is terrible customer service is there not a manager
21
or someone that I We do have an online chat room that you can lodge a dispute with,
22
but I don't have anyone here that you can speak with.
23
Okay, well I'll need to follow this up with someone then.
24
Thank you for not being helpful.
25
Okay, great.
26
Thank you so much.
27
That's not a problem.
28
Have a lovely day.
29
Bye.
30
Hello, how are you?
31
Good, thanks.
32
How are you?
33
Good, thank you.
34
I'm just wondering if I could return this please.
35
I've bought one for my husband on the weekend and he's already received it.
36
So is it possible that I could get a refund for that?
37
Yeah, absolutely.
38
Had you lodged something online yet?
39
I did, but nobody seems to have gotten back to me yet.
40
So I thought I'd just pop into the office.
41
Okay, sorry about that.
42
Usually our turnaround is 24 hours, but I can definitely help you with that.
43
Okay, great.
44
Thank you.
45
Okay, I'll just look up some of your details here.
46
What was your name?
47
Sheree Montgomery.
48
Perfect.
49
I can see you purchase that on the weekend with the credit card.
50
And would you like that refund back onto the credit card?
51
That would be wonderful.
52
Wonderful.
53
I can take care of that from here and you'll receive that within 10 business days.
54
Is there anything else I can help you with?
55
No, that's been wonderful.
56
Thank you.
57
Perfect.
58
Have a great day.
59
Bye.
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本課的詞彙與口語要點
這節口語課以影片“Poor vs Great Customer Service”為素材。 這段影片共有 59 個句子、427 個單詞可供跟讀。 講話部分時長為 1:57。 說話人語速較快，每分鐘約 219 個詞，會出現較多連讀和弱讀。 89% 的單詞屬於英語最常用的 3,000 詞，詞彙容易理解。 全部 59 個句子中有 10 個是問句，適合練習疑問語調和簡短回答。
影片中的重點詞彙
影片中 15 個值得學習的單詞，附發音和釋義：
| 單詞 | 發音 | 釋義 |
|---|---|---|
| lodge 動詞 | /lɑd͡ʒ/ | 卡住 |
| refund 名詞 | /ɹɪˈfʌnd/ | 退款 |
| helpful 形容詞 | /ˈhɛlp.fl̩/ | 有幫助 /有幫助 |
| dispute 名詞 | /dɪˈspjuːt/ | 爭論 /爭論, 爭議 /爭議 |
| email 名詞 | /ˈiˌmeɪl/ | 電子郵件 /電子郵件, 電郵 /電郵 |
| lunch 名詞 | /lʌnt͡ʃ/ | 午飯 /午飯, 午餐 |
| customer 名詞 | /ˈkʌs.tə.mə/ | 顧客 /顧客, 主顧 /主顧 |
| chat 動詞 | /ˈt͡ʃæt/ | 聊天, 攀談 /攀談 |
| detail 名詞 | /ˈdi.teɪl/ | 細節 /細節 |
| wonderful 形容詞 | /ˈwʌndəfl̩/ | 棒, 奇妙 |
| credit 名詞 | /ˈkɹɛdɪt/ | 信用 |
| nobody 名詞 | /ˈnoʊ.bə.di/ | 無名小卒 /無名小卒 |
| weekend 名詞 | /ˈwiˌkɛnd/ | 週末 /週末 |
| absolutely 副詞 | /ˌæb.səˈlut.li/ | 絕對地 /絕對地, 完全地 |
| manager 名詞 | /ˈmæn.ə.dʒəɹ/ | 經理 /經理, 主管 |
影片中出現的短語動詞
| 單詞 | 發音 | 釋義 |
|---|---|---|
| go back 動詞 | 回去, 返回 | |
| look up 動詞 | /ˌlʊk ˈʌp/ | 仰, 上看 |
值得反覆跟讀的句子
影片中簡短而完整的句子，可以直接用在日常對話裡：
- Have you tried emailing us?
- That's not in my department.
- I'm just wondering if I could return this please.
- Had you lodged something online yet?
- Is there anything else I can help you with?
影片中的語法
說話人最常用的結構，並附上影片中的原話：
| 結構 | 影片中的用法 |
|---|---|
| 現在完成時 have/has + 過去分詞 — 過去發生但與現在仍有關聯的事 | Have you tried · have emailed · haven't had |
| “will” 表將來 will + 動詞 — 決定、承諾或預測 | will get · I'll need · I'll just look |
| 義務：must / have to / need to 表示某事是必要的 | have to email · need to do · have to go |
需要注意的發音
說話人用了 17 次縮略和弱讀形式，例如 can't, don't, I'll。請按聽到的簡短形式來說。
- 長單詞——注意重音位置: absolutely /ˌæb.səˈlut.li/, definitely /ˈdɛf.ɪ.nɪt.li/
中文母語者容易讀錯的音：
- /v/ — 不要讀成 /w/，上齒輕觸下唇: receive /ɹɪˈsiːv/, lovely /ˈlʌv.li/
- 詞尾子音 — 要讀清楚，後面不要加母音: lodge /lɑd͡ʒ/, refund /ɹɪˈfʌnd/, dispute /dɪˈspjuːt/, turnaround /ˈtɜɹnəˌɹaʊnd/, lunch /lʌnt͡ʃ/
- /æ/ — 嘴張大，不要讀成 /e/: chat /ˈt͡ʃæt/, absolutely /ˌæb.səˈlut.li/, manager /ˈmæn.ə.dʒəɹ/
如何用這段影片練習
- 先完整聽一遍影片，不要開口，記下不認識的單詞。
- 先用 0.75 倍速逐句跟讀，熟練之後再回到正常速度。
- 錄下自己的聲音並與原聲對比，特別注意 lodge, refund, helpful 這類單詞。
什麼是跟讀法？
跟讀法 (Shadowing) 是一種有科學依據的語言學習技巧，最初開發用於專業口譯員的培訓，並由多語言者Alexander Arguelles博士普及。這個方法簡單而強大：您在聽英語母語原聲的同時立即大聲重複——就像是一個延遲1-2秒緊跟說話者的影子。與被動聽力或語法練習不同，跟讀法強迫您的大腦和口腔肌肉同時處理並模模擬實的講話模式。研究表明它能顯著提高發音準確性，語調，節奏，連讀，聽力理解和口語流利度——使其成為雅思口語備考和真實英語交流最有效的方法之一。