跟讀練習: What Level of Customer Service Does YOUR Organization Provide? - 通過影片學習英語口語
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71 句
如果句子過短或過長，請點選 Edit 進行調整。
1
It's called the six levels of service and it starts low with the word basic.
2
What does that mean?
3
Bare minimum.
4
Does that ever happen?
5
Yeah, and when it does, the experience someone else gets is just basic.
6
It goes like this.
7
Basic.
8
Everyone, go.
9
How do you feel?
10
just saying it brings you down and that's not where you want to be so let's take one step up
11
and now we're talking industry average compliant tick the box make
12
sure everything is done according to the service level agreement meet
13
the specifications do what is expected here's how you say
14
this cross your arms please everybody cross your arms take the sound of your voice
15
and movement up in your nose like this.
16
Expectant.
17
Now that's not where you want to be.
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So let's take another step.
19
When you serve someone the way they like it, the way they hope for, the way they prefer, then the word is desired.
20
And here's how to say it.
21
Take your shoulders and roll them.
22
Ready?
23
Everybody roll your shoulders.
24
Come on.
25
Morning exercise.
26
Here we go.
27
Roll, roll, roll.
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What's matter your shoulders broken sir yeah there we go okay and now add the sound like this desire
29
ready one two three go tell your partner how well he did that we have three levels ready down low is
30
basic cross your arms and back shoulders desire what's higher than desired when you serve someone in a way that's unexpected,
31
but they like it.
32
It's like getting a little gift and they go, oh, what a nice surprise.
33
Take your hands and go like this.
34
Surprising.
35
Ready?
36
One, two, three.
37
Surprising.
38
Very good.
39
What's higher than surprising?
40
Astonishing, extraordinary, incredible, amazing.
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I call it unbeat.
42
And here's how you say it.
43
One, two.
44
Yeah, yeah, yeah, yeah.
45
I got a bunch of people going, hold on, hold on.
46
What's on the bottom?
47
What's below basic?
48
Terrible.
49
Unacceptable.
50
Horrible.
51
So bad, I make a little joke, and I call it criminal.
52
I don't mean break of the law.
53
Did you see ethics up there?
54
Uh -uh.
55
But I do mean break of promise.
56
Have you ever had someone in this room say to you, I'll call you back this afternoon?
57
And you did not get the call?
58
Now they may say, oh, that's expected.
59
But the experience you have is that someone lets you down.
60
We're going to go out into the world with a brand new,
61
gorgeous, delicious, incredible, market record setting brand with a promise that says integrated complete
62
Pifa from the cradle to grave if we don't deliver on
63
that what level could
64
that be for our customers below the bare minimum here's how to say
65
it put your hands together like handcuffs ready everybody go like
66
this criminal one two three criminal one step up basic cross your arms
67
and spank shoulders desire hands surprising
68
fist come on give me one ABC unbelievable unbelievable one two three
69
Thanks for watching this video.
70
Your dedication to serving better and caring more makes the world a better place for everyone.
71
For more uplifting ideas, practical insights, and free resources, please subscribe now.
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本課的詞彙與口語要點
這節口語課以影片“What Level of Customer Service Does YOUR Organization Provide?”為素材。 影片中反覆出現的詞有：shoulders, roll, surprising, arms, cross。 這段影片共有 71 個句子、532 個單詞可供跟讀。 講話部分時長為 4:22。 說話人語速平穩，每分鐘約 122 個詞，很適合跟讀。 89% 的單詞屬於英語最常用的 3,000 詞，詞彙容易理解。 全部 71 個句子中有 11 個是問句，適合練習疑問語調和簡短回答。
影片中的重點詞彙
影片中 15 個值得學習的單詞，附發音和釋義：
| 單詞 | 發音 | 釋義 |
|---|---|---|
| unbelievable 形容詞 | /ˌʌnbɪˈliːvəbl̩/ | 不可思議 /不可思議 |
| practical 形容詞 | /ˈpɹæk.tɪ.kəl/ | 使用的, 實用 /實用 |
| horrible 形容詞 | /ˈhɔɹ.ɪ.bəl/ | 可怕的, 可畏 |
| resource 名詞 | /ɹɪˈzɔːs/ | 資源 /資源 |
| extraordinary 形容詞 | /ɪksˈtɹɔːrdɪn(ə)ɹi/ | 非凡, 了不起 |
| gorgeous 形容詞 | /ˈɡoɹd͡ʒəs/ | 華麗 /華麗, 絢爛 /絢爛 |
| delicious 形容詞 | /dɪˈlɪ.ʃəs/ | 好吃, 可口 |
| grave 名詞 | /ɡɹeɪv/ | фын, фынкын |
| unexpected 形容詞 | /ʌnɪkˈspɛktɪd/ | 意外的, 出乎意料的 |
| insight 名詞 | /ˈɪnsaɪ̯t/ | 見地 /見地 |
| subscribe 動詞 | /səbˈskɹaɪb/ | 簽署 /簽署 |
| fist 名詞 | /fɪst/ | 拳頭 /拳頭 |
| unacceptable 形容詞 | /ˌʌn.ækˈsɛp.tə.bl̩/ | 無可接受 /無可接受 |
| tick 名詞 | /tɪk/ | 蜱 |
| specification 名詞 | 規格 /規格, 規範 /規範 |
值得反覆跟讀的句子
影片中簡短而完整的句子，可以直接用在日常對話裡：
- How do you feel?
- I don't mean break of the law.
- Did you see ethics up there?
需要注意的發音
說話人用了 5 次縮略和弱讀形式，例如 don't, we're, I'll。請按聽到的簡短形式來說。
- “sh” 和 “zh” 音: delicious /dɪˈlɪ.ʃəs/, dedication /ˌdɛdɪˈkeɪʃən/, astonish /əˈstɑnɪʃ/
- 長單詞——注意重音位置: unbelievable /ˌʌnbɪˈliːvəbl̩/, extraordinary /ɪksˈtɹɔːrdɪn(ə)ɹi/, unexpected /ʌnɪkˈspɛktɪd/, dedication /ˌdɛdɪˈkeɪʃən/, unacceptable /ˌʌn.ækˈsɛp.tə.bl̩/
中文母語者容易讀錯的音：
- /v/ — 不要讀成 /w/，上齒輕觸下唇: unbelievable /ˌʌnbɪˈliːvəbl̩/, grave /ɡɹeɪv/
- 詞尾子音 — 要讀清楚，後面不要加母音: resource /ɹɪˈzɔːs/, gorgeous /ˈɡoɹd͡ʒəs/, delicious /dɪˈlɪ.ʃəs/, grave /ɡɹeɪv/, unexpected /ʌnɪkˈspɛktɪd/
- /r/ 和 /l/ 的區別: practical /ˈpɹæk.tɪ.kəl/, horrible /ˈhɔɹ.ɪ.bəl/, cradle /ˈkɹeɪdəl/
如何用這段影片練習
- 先完整聽一遍影片，不要開口，記下不認識的單詞。
- 用正常速度逐句跟讀，每句重複到你的節奏與說話人一致為止。
- 錄下自己的聲音並與原聲對比，特別注意 unbelievable, practical, horrible 這類單詞。
什麼是跟讀法？
跟讀法 (Shadowing) 是一種有科學依據的語言學習技巧，最初開發用於專業口譯員的培訓，並由多語言者Alexander Arguelles博士普及。這個方法簡單而強大：您在聽英語母語原聲的同時立即大聲重複——就像是一個延遲1-2秒緊跟說話者的影子。與被動聽力或語法練習不同，跟讀法強迫您的大腦和口腔肌肉同時處理並模模擬實的講話模式。研究表明它能顯著提高發音準確性，語調，節奏，連讀，聽力理解和口語流利度——使其成為雅思口語備考和真實英語交流最有效的方法之一。