シャドーイング練習: banking sales techniques - 動画で英語スピーキングを学ぶ
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Welcome to the Sales Mentor Program.
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My name is Kip and I am the Director of Training and Development for Contact Point.
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Tone is 86 % when you're on the phone
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and we want to make sure that our tone is really matching what we're wanting to convey.
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I want to hear what your competition's tone
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is like i'm sorry could you say again standard auto glide oh oh okay how was his tone
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yeah because i didn't quite hear the greeting and
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so i was just like any customer of mine i'm like oh excuse me
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and then what was his tone right
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when he came back to me i'm like do i still have my head now that you've bitten it off?
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Oh my gosh. That was the owner?
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Oh my heck.
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What's the difference between a consultant and an old school salesperson?
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Like an old used car salesman, right?
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Okay, and slick willy and he's fast talking and all of that and not a whole lot of listening, right?
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You know, people don't really fall for that, you know, and nor should they.
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Not anymore more.
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You're a consultant, you're a professional in what you do, and a consultant asks a lot of questions.
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And they're not too quick to make the recommendation, even if the client thinks they know what they want.
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The client might even have said, I need XYZ, and in fact, I even got the part number, right?
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Okay, great.
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I can help you with that.
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Let me ask you a few questions to make sure
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that we're getting you the right thing and for the best deal that we could get you, and then you put on that consultant app, and you start asking the questions, and then the answers start coming,
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and it may, who knows what you'll find out, right?
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So this guy, this guy calls you, here's a little example, he calls you and he says,
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yeah, I've got a, I've got a 1999 EconoLine van, I've got this cracked windshield,
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I got it, I got to replace it.
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Oh, great, I can absolutely help you with that.
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So, yeah, I'm going to look up a couple of things here.
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Let me ask you, what's the nature of what you're using that awesome van for?
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You know, it's a pretty big van.
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Oh, yeah, I manage a fleet of vans with my company.
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We've got about 37 of those.
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Hello?
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Okay.
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But what if you were an order taker and you didn't even bother to ask such a simple question?
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I recommend that whenever you you can avoid it, don't put them on hold.
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You're missing an opportunity to be engaging them while you're looking stuff up.
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Learn to walk and chew bubble gum at the same time.
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Learn to look it up and ask a question and validate and have that conversation at the same time.
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You will close more business right over the phone.
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If you believe that the only way to compete always in every situation is automatically cut your price,
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you will not be taking the time to do all this because you don't believe it.
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We have seen the proof, we've statistically seen the proof and significantly improved close ratios
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and improvement to the bottom line when all of these processes are followed.
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You have a significant opportunity and I'm sure before you came here today, you might have been thinking, how much can we possibly learn about talking on the phone?
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I've been talking on the phone my whole life.
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What is this guy going to tell me about talking on the phone that would actually help us make more sales?
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I hope that you're starting to get a little sense
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and a little feel of what a huge difference it can make as you're interacting with people, human to human, and how that feels and what that can do to influence the sale.
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実生活のシチュエーション
このビデオでは、銀行の販売技術を教える場面が描かれています。電話で顧客と話す際のトーンや、相談者としての姿勢、質問の重要性などが説明されています。例えば、「1999年のEconoLineバンのフロントガラスが割れた」と言ってきた顧客に対し、単に注文を受けるのではなく、「バンの使い方」を聞くことで、より大きなビジネスチャンスを見つける方法が紹介されています。これは、日常の英語コミュニケーションでも非常に役立つ考え方です。
覚えておきたいフレーズとコロケーション
- "Tone is 86%" - トーンの重要性を表すフレーズ。「トーンが86%も重要」という意味で、会話の印象を決める要素として覚えておきましょう。
- "old school salesperson" - 「旧式のセールスマン」を指す表現。「slick willy」（油断大敵な人）などと組み合わせて使われます。
- "walk and chew bubble gum at the same time" - 「同時に二つのことをする」という比喩表現。電話で情報を調べながら会話を続けることを表します。
- "close ratios" - 「成約率」を意味するビジネス用語。販売でよく使われるので覚えておきましょう。
あなたのシャドーイングチャレンジ
さあ、今すぐ英語スピーキング練習を始めましょう！ビデオの中の「consultant vs old school salesperson」の部分を選び、shadowspeak（シャドースピーク）の方法で繰り返し練習してみてください。具体的には、ネイティブスピーカーの発音、イントネーション、リズムを真似て、すぐ後ろから追って話します。これはIELTS スピーキング対策にも効果的で、shadow speechの技術を磨くことができます。最初は少し難しいかもしれませんが、毎日5分ずつ続けると、自然な発音と流暢さが身につきます。ぜひ挑戦してみてください！
この動画の文法
話し手がよく使っている文型を、動画の実際の表現とともに紹介します。
| 文型 | 動画での表現 |
|---|---|
| 現在完了進行形 have/has been + -ing — 以前に始まり今も続いている動作 | have been thinking · I've been talking |
| 現在完了形 have/has + 過去分詞 — 過去の出来事が今も関係している | you've bitten · have said · have seen |
シャドーイングとは？英語上達に効果的な理由
シャドーイング（Shadowing）は、もともとプロの通訳者養成プログラムで開発された言語学習法で、多言語習得者として知られるDr. Alexander Arguelles によって広く普及されました。方法はシンプルですが非常に効果的：ネイティブスピーカーの英語を聞きながら、1〜2秒の遅延で声に出してすぐに繰り返す——まるで「影（shadow）」のように話者を追いかけます。文法ドリルや受動的なリスニングと異なり、シャドーイングは脳と口の筋肉が同時にリアルタイムで英語を処理・再現することを強制します。研究により、発音精度、抑揚、リズム、連音、リスニング力、そして会話の流暢さが大幅に向上することが確認されています。IELTSスピーキング対策や自然な英語コミュニケーションを目指す方に特におすすめです。