Pratique du Shadowing: banking sales techniques - Apprendre l'anglais à l'oral avec la vidéo

Welcome to the Sales Mentor Program.

My name is Kip and I am the Director of Training and Development for Contact Point.

Tone is 86 % when you're on the phone

and we want to make sure that our tone is really matching what we're wanting to convey.

I want to hear what your competition's tone

is like i'm sorry could you say again standard auto glide oh oh okay how was his tone

yeah because i didn't quite hear the greeting and

so i was just like any customer of mine i'm like oh excuse me

and then what was his tone right

when he came back to me i'm like do i still have my head now that you've bitten it off?

Oh my gosh. That was the owner?

Oh my heck.

What's the difference between a consultant and an old school salesperson?

Like an old used car salesman, right?

Okay, and slick willy and he's fast talking and all of that and not a whole lot of listening, right?

You know, people don't really fall for that, you know, and nor should they.

Not anymore more.

You're a consultant, you're a professional in what you do, and a consultant asks a lot of questions.

And they're not too quick to make the recommendation, even if the client thinks they know what they want.

The client might even have said, I need XYZ, and in fact, I even got the part number, right?

Okay, great.

I can help you with that.

Let me ask you a few questions to make sure

that we're getting you the right thing and for the best deal that we could get you, and then you put on that consultant app, and you start asking the questions, and then the answers start coming,

and it may, who knows what you'll find out, right?

So this guy, this guy calls you, here's a little example, he calls you and he says,

yeah, I've got a, I've got a 1999 EconoLine van, I've got this cracked windshield,

I got it, I got to replace it.

Oh, great, I can absolutely help you with that.

So, yeah, I'm going to look up a couple of things here.

Let me ask you, what's the nature of what you're using that awesome van for?

You know, it's a pretty big van.

Oh, yeah, I manage a fleet of vans with my company.

We've got about 37 of those.

Hello?

Okay.

But what if you were an order taker and you didn't even bother to ask such a simple question?

I recommend that whenever you you can avoid it, don't put them on hold.

You're missing an opportunity to be engaging them while you're looking stuff up.

Learn to walk and chew bubble gum at the same time.

Learn to look it up and ask a question and validate and have that conversation at the same time.

You will close more business right over the phone.

If you believe that the only way to compete always in every situation is automatically cut your price,

you will not be taking the time to do all this because you don't believe it.

We have seen the proof, we've statistically seen the proof and significantly improved close ratios

and improvement to the bottom line when all of these processes are followed.

You have a significant opportunity and I'm sure before you came here today, you might have been thinking, how much can we possibly learn about talking on the phone?

I've been talking on the phone my whole life.

What is this guy going to tell me about talking on the phone that would actually help us make more sales?

I hope that you're starting to get a little sense

and a little feel of what a huge difference it can make as you're interacting with people, human to human, and how that feels and what that can do to influence the sale.

✨ Vidéo recommandée

105 phrases

Vocabulaire et conseils d’expression pour cette leçon

Cette vidéo contient 51 phrases et 657 mots à répéter en shadowing. La partie parlée dure 3:56. Le locuteur parle à un rythme naturel d’environ 167 mots par minute, proche d’une conversation courante. 87 % des mots font partie des 3 000 mots les plus courants en anglais, le vocabulaire est donc facile à suivre.

Vocabulaire clé de cette vidéo

15 mots de la vidéo à retenir, avec leur prononciation et leur sens :

Mot	Prononciation	Sens
tone nom	/ˈtəʊn/	ton
consultant nom	/kənˈsʌl.tənt/	consultant, consultante
crack nom	/kɹæk/	fissure
bother verbe	/ˈbɑðɚ/	bâdrer, déranger
compete verbe	/kəmˈpiːt/	rivaliser, concourir
ratio nom	/ˈɹeɪ.ʃoʊ/	rapport, ratio
engage verbe	/ɪnˈɡeɪd͡ʒ/	attirer l'attention
fleet nom	/ˈfliːt/	flotte
bite verbe	/baɪt/	mordre
bubble nom	/ˈbʌbəl/	bulle
recommendation nom	/ˌɹɛkəmɛnˈdeɪʃən/	recommandation
interact verbe	/ɪn.təˈɹækt/	interagir
automobile nom	/ˈɔː.tə.məˌbil/	voiture, auto
gosh	/ɡɑːʃ/	bon sang
convey verbe	/kənˈveɪ/	transporter

Les verbes à particule que vous entendrez

Mot	Sens
find out verbe	découvrir, savoir

La grammaire de cette vidéo

Les structures que le locuteur utilise le plus, avec les mots exacts de la vidéo :

Structure	Dans la vidéo
Present perfect continu have/has been + -ing — une action commencée avant et toujours en cours	have been thinking · I've been talking
Present perfect have/has + participe passé — une action passée qui compte encore maintenant	you've bitten · have said · have seen

Prononciation à surveiller

Le locuteur utilise 29 contractions et formes réduites, comme you're, I'm, I've. Prononcez-les sous leur forme courte, telles que vous les entendez.

Les sons « sh » et « zh »: ratio /ˈɹeɪ.ʃoʊ/, recommendation /ˌɹɛkəmɛnˈdeɪʃən/, gosh /ɡɑːʃ/, windshield /wɪnˈʃiːld/
Mots longs — placez bien l’accent: recommendation /ˌɹɛkəmɛnˈdeɪʃən/, automobile /ˈɔː.tə.məˌbil/, statistically /stəˈtɪs.tɪ.kə.li/

Comment s’entraîner avec cette vidéo

Écoutez la vidéo en entier une fois sans parler et notez les mots que vous ne connaissez pas.
Commencez à la vitesse 0,75×, répétez phrase par phrase, puis revenez à la vitesse normale quand cela devient facile.
Enregistrez-vous et comparez avec l’original, en faisant attention à des mots comme tone, consultant, crack.

Qu'est-ce que la technique du Shadowing ?

Le Shadowing est une technique d'apprentissage des langues fondée sur la science, développée à l'origine pour la formation des interprètes professionnels. Le principe est simple mais puissant : vous écoutez de l'anglais natif et le répétez immédiatement à voix haute — comme une ombre suivant le locuteur avec un décalage de 1 à 2 secondes. Les recherches montrent une amélioration significative de la précision de la prononciation, de l'intonation, du rythme, des liaisons, de la compréhension orale et de la fluidité.

Technique du shadowing : lire le guide complet étape par étape →

Pratique du Shadowing: banking sales techniques - Apprendre l'anglais à l'oral avec la vidéo

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