跟读练习: banking sales techniques - 通过视频学习英语口语
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Welcome to the Sales Mentor Program.
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My name is Kip and I am the Director of Training and Development for Contact Point.
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Tone is 86 % when you're on the phone
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and we want to make sure that our tone is really matching what we're wanting to convey.
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I want to hear what your competition's tone
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is like i'm sorry could you say again standard auto glide oh oh okay how was his tone
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yeah because i didn't quite hear the greeting and
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so i was just like any customer of mine i'm like oh excuse me
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and then what was his tone right
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when he came back to me i'm like do i still have my head now that you've bitten it off?
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Oh my gosh. That was the owner?
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Oh my heck.
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What's the difference between a consultant and an old school salesperson?
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Like an old used car salesman, right?
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Okay, and slick willy and he's fast talking and all of that and not a whole lot of listening, right?
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You know, people don't really fall for that, you know, and nor should they.
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Not anymore more.
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You're a consultant, you're a professional in what you do, and a consultant asks a lot of questions.
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And they're not too quick to make the recommendation, even if the client thinks they know what they want.
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The client might even have said, I need XYZ, and in fact, I even got the part number, right?
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Okay, great.
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I can help you with that.
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Let me ask you a few questions to make sure
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that we're getting you the right thing and for the best deal that we could get you, and then you put on that consultant app, and you start asking the questions, and then the answers start coming,
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and it may, who knows what you'll find out, right?
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So this guy, this guy calls you, here's a little example, he calls you and he says,
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yeah, I've got a, I've got a 1999 EconoLine van, I've got this cracked windshield,
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I got it, I got to replace it.
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Oh, great, I can absolutely help you with that.
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So, yeah, I'm going to look up a couple of things here.
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Let me ask you, what's the nature of what you're using that awesome van for?
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You know, it's a pretty big van.
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Oh, yeah, I manage a fleet of vans with my company.
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We've got about 37 of those.
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Hello?
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Okay.
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But what if you were an order taker and you didn't even bother to ask such a simple question?
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I recommend that whenever you you can avoid it, don't put them on hold.
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You're missing an opportunity to be engaging them while you're looking stuff up.
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Learn to walk and chew bubble gum at the same time.
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Learn to look it up and ask a question and validate and have that conversation at the same time.
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You will close more business right over the phone.
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If you believe that the only way to compete always in every situation is automatically cut your price,
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you will not be taking the time to do all this because you don't believe it.
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We have seen the proof, we've statistically seen the proof and significantly improved close ratios
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and improvement to the bottom line when all of these processes are followed.
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You have a significant opportunity and I'm sure before you came here today, you might have been thinking, how much can we possibly learn about talking on the phone?
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I've been talking on the phone my whole life.
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What is this guy going to tell me about talking on the phone that would actually help us make more sales?
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I hope that you're starting to get a little sense
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and a little feel of what a huge difference it can make as you're interacting with people, human to human, and how that feels and what that can do to influence the sale.
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這部影片適合誰？
無論你是剛接觸銷售英語的新手，還是想提升電話溝通技巧的進階學習者，這部影片都能帶給你實用啟發。它聚焦銀行銷售場景的口語表達，尤其適合想通過「shadow speak」（影子跟讀）改善流利度和語氣把控的同學。只要你想在職場英語中更自信地溝通，這裡的技巧都能幫你實現目標。
值得借鑑的詞彙與習語
- slick willy：形容油嘴滑舌的人，類似「花言巧語的傢伙」。
- walk and chew bubble gum at the same time：比喻同時處理多件事，即「一邊走路一邊嚼口香糖」，強調 multitask 能力。
- close ratios：銷售術語，指「成交率」，是衡量業績的重要指標。
這些表達生動貼近真實溝通，記住它們能讓你的英語更接地氣。
如何糾正發音與語氣？
影片中講者的語調親切自然，非常適合「shadowspeak」練習。首先，注意語氣的輕重變化，比如提到「consultant」時加重語氣，凸顯專業性；說「old school salesperson」時則帶有輕微貶義，語調略降。其次，模仿連讀與弱讀，像「got to」會讀成「gotta」，「what's the」縮略為「what'sa」，這能讓你的發音更像母語者。
練習時，打開影片逐句跟讀，專注於語調和節奏，堅持一周就能明顯感受到「提高英語发音」的效果。別忘了，電話溝通中語氣佔86%的影響力，通過「shadow speech」掌握語氣變化，你也能像專業顧問一樣贏得客戶信任。
视频中的语法
说话人最常用的结构，并附上视频中的原话：
| 结构 | 视频中的用法 |
|---|---|
| 现在完成进行时 have/has been + -ing — 以前开始、现在仍在继续的动作 | have been thinking · I've been talking |
| 现在完成时 have/has + 过去分词 — 过去发生但与现在仍有关联的事 | you've bitten · have said · have seen |
什么是跟读法？
跟读法 (Shadowing) 是一种有科学依据的语言学习技巧，最初开发用于专业口译员的培训，并由多语言者Alexander Arguelles博士普及。这个方法简单而强大：您在听英语母语原声的同时立即大声重复——就像是一个延迟1-2秒紧跟说话者的影子。与被动听力或语法练习不同，跟读法强迫您的大脑和口腔肌肉同时处理并模仿真实的讲话模式。研究表明它能显着提高发音准确性，语调，节奏，连读，听力理解和口语流利度——使其成为雅思口语备考和真实英语交流最有效的方法之一。