Pratica di Shadowing: banking sales techniques - Impara a parlare inglese con i video

Welcome to the Sales Mentor Program.

My name is Kip and I am the Director of Training and Development for Contact Point.

Tone is 86 % when you're on the phone

and we want to make sure that our tone is really matching what we're wanting to convey.

I want to hear what your competition's tone

is like i'm sorry could you say again standard auto glide oh oh okay how was his tone

yeah because i didn't quite hear the greeting and

so i was just like any customer of mine i'm like oh excuse me

and then what was his tone right

when he came back to me i'm like do i still have my head now that you've bitten it off?

Oh my gosh. That was the owner?

Oh my heck.

What's the difference between a consultant and an old school salesperson?

Like an old used car salesman, right?

Okay, and slick willy and he's fast talking and all of that and not a whole lot of listening, right?

You know, people don't really fall for that, you know, and nor should they.

Not anymore more.

You're a consultant, you're a professional in what you do, and a consultant asks a lot of questions.

And they're not too quick to make the recommendation, even if the client thinks they know what they want.

The client might even have said, I need XYZ, and in fact, I even got the part number, right?

Okay, great.

I can help you with that.

Let me ask you a few questions to make sure

that we're getting you the right thing and for the best deal that we could get you, and then you put on that consultant app, and you start asking the questions, and then the answers start coming,

and it may, who knows what you'll find out, right?

So this guy, this guy calls you, here's a little example, he calls you and he says,

yeah, I've got a, I've got a 1999 EconoLine van, I've got this cracked windshield,

I got it, I got to replace it.

Oh, great, I can absolutely help you with that.

So, yeah, I'm going to look up a couple of things here.

Let me ask you, what's the nature of what you're using that awesome van for?

You know, it's a pretty big van.

Oh, yeah, I manage a fleet of vans with my company.

We've got about 37 of those.

Hello?

Okay.

But what if you were an order taker and you didn't even bother to ask such a simple question?

I recommend that whenever you you can avoid it, don't put them on hold.

You're missing an opportunity to be engaging them while you're looking stuff up.

Learn to walk and chew bubble gum at the same time.

Learn to look it up and ask a question and validate and have that conversation at the same time.

You will close more business right over the phone.

If you believe that the only way to compete always in every situation is automatically cut your price,

you will not be taking the time to do all this because you don't believe it.

We have seen the proof, we've statistically seen the proof and significantly improved close ratios

and improvement to the bottom line when all of these processes are followed.

You have a significant opportunity and I'm sure before you came here today, you might have been thinking, how much can we possibly learn about talking on the phone?

I've been talking on the phone my whole life.

What is this guy going to tell me about talking on the phone that would actually help us make more sales?

I hope that you're starting to get a little sense

and a little feel of what a huge difference it can make as you're interacting with people, human to human, and how that feels and what that can do to influence the sale.

✨ Video consigliato

105 frasi

Obiettivi di parlato per questo video

Questo video è una vera gemma per chi vuole imparare l'inglese con i video e migliorare la fluidità nella conversazione commerciale. L'obiettivo? Imparare a comunicare con tono professionale, fare domande strategiche e creare connessioni con i clienti. Ideale per chi pratica lo shadowspeak (ripetere a voce alta frasi in tempo reale), perché combina tecniche di vendita con esempi concreti di dialogo telefonico.

Banca di frasi utili

"Let me ask you a few questions to make sure..." (Permettimi di fare alcune domande per assicurarmi...)
"What's the nature of what you're using that awesome van for?" (Per quale scopo usi questo fantastico furgone?)
"Learn to walk and chew bubble gum at the same time" (Impara a fare due cose contemporaneamente)
"We've statistically seen the proof" (Abbiamo proof statistico)

Queste frasi sono perfette per lo shadow speak: ripetile a voce alta, imitando il tono e il ritmo del speaker, per acquisire confidenza nelle situazioni di vendita.

Correggi i tuoi punti deboli

Il video aiuta a migliorare due aspetti cruciali: il tono di voce (86% della comunicazione telefonica!) e la abilità di ascoltare e rispondere contemporaneamente. Molti apprendenti sbagliano a mantenere il contatto durante le ricerche online, mettendo il cliente in attesa. Con lo shadowing, puoi esercitarti a "camminare e masticare gomma" (come dice il video): cercare informazioni mentre fai domande. Un shadowing site è il luogo perfetto per praticare questo tipo di interazioni, perché ti permette di ripetere i dialoghi in tempo reale e correggere il tuo flusso. Ricorda: non essere un "order taker" (chi prende ordini), ma un consulente – e questo video ti insegna a farlo con facilità!

La grammatica di questo video

Le strutture che chi parla usa di più, con le parole esatte del video:

Struttura	Nel video
Present perfect continuous have/has been + -ing — un’azione iniziata prima e ancora in corso	have been thinking · I've been talking
Present perfect have/has + participio passato — un’azione passata che conta ancora adesso	you've bitten · have said · have seen

Cos'è la tecnica dello Shadowing?

Shadowing è una tecnica di apprendimento delle lingue supportata da studi scientifici, originariamente sviluppata per la formazione dei traduttori professionisti e resa popolare dal poliglotta Dr. Alexander Arguelles. Il metodo è semplice ma potente: ascolti un audio in inglese di madrelingua e lo ripeti immediatamente ad alta voce — come un'ombra che segue il parlante con un ritardo di solo 1–2 secondi. A differenza dell'ascolto passivo o degli esercizi di grammatica, lo shadowing costringe il tuo cervello e i muscoli della bocca a elaborare e riprodurre simultaneamente i modelli di discorso reale. La ricerca dimostra che migliora significativamente la precisione della pronuncia, l'intonazione, il ritmo, il discorso connesso, la comprensione dell'ascolto e la fluidità del parlato — rendendolo uno dei metodi più efficaci per la preparazione alla prova di speaking dell'IELTS e per la comunicazione reale in inglese.

Tecnica dello shadowing: leggi la guida completa passo dopo passo →

Pratica di Shadowing: banking sales techniques - Impara a parlare inglese con i video

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Obiettivi di parlato per questo video

Banca di frasi utili

Correggi i tuoi punti deboli

La grammatica di questo video

Cos'è la tecnica dello Shadowing?