Shadowing Practice: banking sales techniques - Learn English Speaking with Video

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Welcome to the Sales Mentor Program.
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My name is Kip and I am the Director of Training and Development for Contact Point.
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Tone is 86 % when you're on the phone
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and we want to make sure that our tone is really matching what we're wanting to convey.
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I want to hear what your competition's tone
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is like i'm sorry could you say again standard auto glide oh oh okay how was his tone
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yeah because i didn't quite hear the greeting and
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so i was just like any customer of mine i'm like oh excuse me
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and then what was his tone right
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when he came back to me i'm like do i still have my head now that you've bitten it off?
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Oh my gosh. That was the owner?
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Oh my heck.
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What's the difference between a consultant and an old school salesperson?
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Like an old used car salesman, right?
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Okay, and slick willy and he's fast talking and all of that and not a whole lot of listening, right?
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You know, people don't really fall for that, you know, and nor should they.
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Not anymore more.
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You're a consultant, you're a professional in what you do, and a consultant asks a lot of questions.
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And they're not too quick to make the recommendation, even if the client thinks they know what they want.
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The client might even have said, I need XYZ, and in fact, I even got the part number, right?
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Okay, great.
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I can help you with that.
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Let me ask you a few questions to make sure
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that we're getting you the right thing and for the best deal that we could get you, and then you put on that consultant app, and you start asking the questions, and then the answers start coming,
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and it may, who knows what you'll find out, right?
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So this guy, this guy calls you, here's a little example, he calls you and he says,
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yeah, I've got a, I've got a 1999 EconoLine van, I've got this cracked windshield,
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I got it, I got to replace it.
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Oh, great, I can absolutely help you with that.
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So, yeah, I'm going to look up a couple of things here.
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Let me ask you, what's the nature of what you're using that awesome van for?
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You know, it's a pretty big van.
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Oh, yeah, I manage a fleet of vans with my company.
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We've got about 37 of those.
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Hello?
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Okay.
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But what if you were an order taker and you didn't even bother to ask such a simple question?
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I recommend that whenever you you can avoid it, don't put them on hold.
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You're missing an opportunity to be engaging them while you're looking stuff up.
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Learn to walk and chew bubble gum at the same time.
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Learn to look it up and ask a question and validate and have that conversation at the same time.
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You will close more business right over the phone.
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If you believe that the only way to compete always in every situation is automatically cut your price,
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you will not be taking the time to do all this because you don't believe it.
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We have seen the proof, we've statistically seen the proof and significantly improved close ratios
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and improvement to the bottom line when all of these processes are followed.
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You have a significant opportunity and I'm sure before you came here today, you might have been thinking, how much can we possibly learn about talking on the phone?
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I've been talking on the phone my whole life.
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What is this guy going to tell me about talking on the phone that would actually help us make more sales?
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I hope that you're starting to get a little sense
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and a little feel of what a huge difference it can make as you're interacting with people, human to human, and how that feels and what that can do to influence the sale.
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Primeras impresiones: ¿Por qué este video es ideal para practicar inglés hablado?

Este video sobre técnicas de ventas bancarias es una joya para quienes quieren mejorar su inglés hablado. La conversación es informal, con frases cotidianas y un tono cercano, lo que lo hace fácil de seguir. Además, incluye ejemplos prácticos y preguntas que fomentan la interacción, perfecto para practicar la técnica de shadowing (imitar la pronunciación y el ritmo). Las frases no son demasiado complejas, pero tienen matices que ayudan a entender el uso real del idioma, como expresiones coloquiales y respuestas espontáneas. Es como escuchar una charla real en un entorno laboral, lo que lo hace muy útil para la vida cotidiana y profesional.

Analicemos: Frases naturales y su explicación

  • "Tone is 86% when you're on the phone": La palabra "tone" (tono) es clave aquí. En inglés, se usa mucho para referirse al modo de hablar, y la frase muestra cómo se enfatiza su importancia. La estructura es simple, pero la información es valiosa, lo que la hace fácil de imitar con shadowspeak.
  • "Learn to walk and chew bubble gum at the same time": Esta expresión coloquial significa "aprender a hacer dos cosas a la vez". Es una frase muy natural que los hablantes nativos usan para decir que hay que ser multitarea. Su ritmo y entonación son ideales para practicar la pronunciación, ya que combina palabras cortas y un acento claro.
  • "I hope that you're starting to get a little sense": La frase muestra una forma suave de expresar expectativa. "Get a little sense" (empezar a entender) es una forma coloquial de decir que alguien está captando la idea. La entonación aquí baja al final, lo que es típico en frases declarativas, y es perfecto para practicar la fluidez.

Rutina de práctica: Repetir y grabar para mejorar

Para aprovechar al máximo este video, usa la técnica de shadowing: reproduce un fragmento corto (5-10 segundos), deténlo y repítelo inmediatamente, imitando el tono, el ritmo y la pronunciación. Luego, graba tu voz y compárala con el original. Focus en frases como "Let me ask you a few questions" o "You will close more business right over the phone" para mejorar la pronunciación en inglés. Haz esto diariamente durante 15 minutos, y verás cómo tu fluidez y confianza aumentan. La práctica de inglés hablado con shadowing no solo mejora tu pronunciación, sino que también te ayuda a entender el contexto y las expresiones coloquiales. Recuerda: la clave es la constancia, y este video es el compañero perfecto para tu rutina.

Gramática en este vídeo

Las estructuras que más usa el hablante, con las palabras exactas del vídeo:

EstructuraEn el vídeo
Present perfect continuous have/has been + -ing — una acción que empezó antes y continúahave been thinking · I've been talking
Present perfect have/has + participio pasado — una acción pasada que sigue importando ahorayou've bitten · have said · have seen

¿Qué es la Técnica de Shadowing?

Shadowing es una técnica de aprendizaje de idiomas respaldada por la ciencia, desarrollada originalmente para la formación de intérpretes profesionales y popularizada por el políglota Dr. Alexander Arguelles. El método es simple pero poderoso: escuchas audio en inglés nativo y lo repites en voz alta de inmediato, como una sombra que sigue al hablante con solo 1-2 segundos de retraso. A diferencia de la escucha pasiva o los ejercicios de gramática, el shadowing obliga a tu cerebro y músculos de la boca a procesar y reproducir simultáneamente patrones de habla reales. Las investigaciones muestran que mejora significativamente la precisión de la pronunciación, la entonación, el ritmo, el habla conectada, la comprensión auditiva y la fluidez al hablar, convirtiéndola en una de las metodologías más efectivas para la preparación del IELTS Speaking y la comunicación en inglés en el mundo real.

Técnica de shadowing: lee la guía completa paso a paso →