Shadowing Practice: Unit 1 Lesson 3 Listening ex2 - Learn English Speaking with Video

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22 sentences

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1. Good morning everyone and welcome.

My name is Giles Watson and it's great that so many people have signed up for training.

I look forward to spending the next few days with you.

The overall theme of our session this morning is customer satisfaction.

How to make sure our customers are happy and keep on coming back to us.

2. Now that we've covered the basics, it's time to turn to probably the most important aspect of keeping our customers satisfied,

making them feel valued.

Customers should never feel as if they are just another person to approach your business,

and they should definitely not be the ones trying hardest to get what they want.

Getting them what they want is your role.

3. According to some research we've done,

one of the main reasons that customers feel unhappy and take their business elsewhere is because of rude or uninterested staff.

In tomorrow's session, I'd like to give you some tips for how to encourage your staff to always be as professional and enthusiastic as possible.

4. Customers appreciate personal service where possible.

They don't like being treated like just one of many hundreds of other customers.

Yet this is perhaps the main challenge of customer satisfaction, making sure each customer gets some kind of individual attention.

5. The final, crucial thing I would like to remind you of is that the customer is always right.

Now, of course, you might not really think this is true, but you must act as if it is.

Needless to say, there have been many occasions when I've had to deal with a difficult customer, rude, problematic, and not especially easy to communicate with.

But I have always had to behave professionally and put them and their needs before my own.

Thank you.

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Vocabulary and speaking notes for this lesson

This speaking lesson is built on the video “Unit 1 Lesson 3 Listening ex2”. This video has 22 sentences and 298 words to shadow. The speech runs for 2:44. The speaker talks slowly, about 109 words per minute, so there is time to copy every sound. 90% of the words are among the 3,000 most common in English, so the vocabulary is easy to follow.

Key vocabulary in this video

15 words from the video worth learning, with pronunciation and meaning:

Word	Pronunciation	Meaning
rude adjective	/ɹuːd/	Lacking in refinement or civility; bad-mannered; discourteous.
satisfaction noun	/sætɪsˈfækʃən/	A fulfilment of a need or desire.
elsewhere adverb	/ˈɛlsˌʍɛɹ/	Synonym of somewhere else: in, at, or to some other place.
encourage verb	/ɪnˈkʌɹ.ɪd͡ʒ/	To mentally support; to motivate, give courage, hope or spirit.
aspect noun	/ˈæspɛkt/	Any specific feature, part, or element of something.
occasion noun	/əˈkeɪ̯ʒən/	A favorable opportunity; a convenient or timely chance.
remind verb	/ɹəˈmaɪnd/	To cause one to experience a memory (of someone or something); to bring to the notice or consideration (of a person).
crucial adjective	/ˈkɹuː.ʃəl/	Essential or decisive for determining the outcome or future of something; extremely important; vital.
communicate verb	/kəˈmjuːnɪkeɪt/	To impart or transmit (information or knowledge) to someone; to make known, to tell.
unhappy adjective	/ʌnˈhæpi/	Not happy; sad.
behave verb	/bɪˈheɪv/	To conduct (oneself) well, or in a given way; to conform.
satisfy verb	/ˈsætɪsfaɪ/	To be enough (for)
problematic adjective	/ˌpɹɑ.bləˈmæt.ɪk/	Difficult to overcome, solve, or decide.
enthusiastic adjective	/ɪnˌθjuːzɪˈæstɪk/	With zealous fervor; excited, motivated.
professionally adverb		As a professional; for one's paid career.

Phrasal verbs you will hear

Word	Meaning
look forward to verb	To anticipate, expect, or wait for, especially with a feeling of approval or pleasure; to be excited or eager to.

Pronunciation to watch

The speaker uses 5 contractions and reduced forms, such as we've, don't, I'd. Say them the short way, as you hear them.

The “sh” and “zh” sounds: satisfaction /sætɪsˈfækʃən/, occasion /əˈkeɪ̯ʒən/, crucial /ˈkɹuː.ʃəl/
Long words — get the stress right: satisfaction /sætɪsˈfækʃən/, communicate /kəˈmjuːnɪkeɪt/, problematic /ˌpɹɑ.bləˈmæt.ɪk/, enthusiastic /ɪnˌθjuːzɪˈæstɪk/

How to practise with this video

Listen to the whole video once without speaking and note the words you do not know.
Shadow it sentence by sentence at normal speed, repeating each one until your rhythm matches the speaker.
Record yourself and compare with the original, paying attention to words like rude, satisfaction, elsewhere.

What is the Shadowing Technique?

Shadowing is a science-backed language learning technique originally developed for professional interpreter training and popularized by polyglot Dr. Alexander Arguelles. The method is simple but powerful: you listen to native English audio and immediately repeat it out loud — like a shadow following the speaker with just a 1–2 second delay. Unlike passive listening or grammar drills, shadowing forces your brain and mouth muscles to simultaneously process and reproduce real speech patterns. Research shows it significantly improves pronunciation accuracy, intonation, rhythm, connected speech, listening comprehension, and speaking fluency — making it one of the most effective methods for IELTS Speaking preparation and real-world English communication.

Shadowing technique: read the full step-by-step guide →