Luyện nói tiếng Anh bằng Shadowing qua video: Unit 1 Lesson 3 Listening ex2
Chọn chế độ luyện tập
Mỗi chế độ mở một phòng luyện tập toàn màn hình.
22 câu
Nếu các câu quá ngắn hoặc quá dài, hãy bấm Edit để chỉnh sửa.
1
1. Good morning everyone and welcome.
2
My name is Giles Watson and it's great that so many people have signed up for training.
3
I look forward to spending the next few days with you.
4
The overall theme of our session this morning is customer satisfaction.
5
How to make sure our customers are happy and keep on coming back to us.
6
2. Now that we've covered the basics, it's time to turn to probably the most important aspect of keeping our customers satisfied,
7
making them feel valued.
8
Customers should never feel as if they are just another person to approach your business,
9
and they should definitely not be the ones trying hardest to get what they want.
10
Getting them what they want is your role.
11
3. According to some research we've done,
12
one of the main reasons that customers feel unhappy and take their business elsewhere is because of rude or uninterested staff.
13
In tomorrow's session, I'd like to give you some tips for how to encourage your staff to always be as professional and enthusiastic as possible.
14
4. Customers appreciate personal service where possible.
15
They don't like being treated like just one of many hundreds of other customers.
16
Yet this is perhaps the main challenge of customer satisfaction, making sure each customer gets some kind of individual attention.
17
5. The final, crucial thing I would like to remind you of is that the customer is always right.
18
Now, of course, you might not really think this is true, but you must act as if it is.
19
Needless to say, there have been many occasions when I've had to deal with a difficult customer, rude, problematic, and not especially easy to communicate with.
20
But I have always had to behave professionally and put them and their needs before my own.
21
Thank you.
22
Thank you.
Tải Ứng Dụng
Mọi thứ bạn cần để nói trôi chảy
Chấm điểm AIChấm từng câu nói
Luyện IPAThành thạo mọi âm
Từ vựngMở rộng vốn từ
Game Từ vựngHọc qua chơi
FOR YOU
Video gợi ý
B27
38 câu
UNIT 9 CD2 TRACK 2 COMPLETE FIRST
Business EnglishInterview EnglishDaily Conversation
A2183
31 câu
Tiếng Anh giao tiếp: Lesson 2 - Communication with customers in retails
Business EnglishDaily ConversationWorking Adults
B212
78 câu
TOP 3 CUSTOMER SERVICE INTERVIEW QUESTIONS & ANSWERS!
Business EnglishInterview EnglishUniversity Students
B26
44 câu
How to Make People Feel HEARD
Business EnglishWorking Adults
B21
26 câu
TOEIC Listening Part 4: A Speaker Introduction and a Workshop
American AccentBritish AccentTOEIC PrepBusiness EnglishWorking Adults
B25
18 câu
English Listening (B1/B2) - Working Environment #luyennghetienganh #hoctienganh #tienganhgiaotiep
Business EnglishDaily ConversationWorking Adults
B22
139 câu
Podcast tiếng Anh - Cách mình tránh lười và hoàn thành mục tiêu (Luyện Nghe/Shadowing) | Tập 14
Business EnglishDaily ConversationUniversity Students
B24
9 câu
Fluency - Day 30 - Giving constructive feedback
Business EnglishWorking Adults
B13
92 câu
Unit 1: Becoming a Butler (Trở thành một quản gia)
Business EnglishUniversity StudentsWorking Adults
B21
63 câu
Vol 5 - test 1 - section 2
Business EnglishInterview EnglishWorking Adults
B22
56 câu
Cambridge 17 listening test 4 part 2
TOEIC PrepCambridge Exam PrepBusiness English
B215
358 câu
Luyện nghe Tiếng Anh giao tiếp - Cải thiện khả năng phản xạ nói Tiếng Anh #3
Business EnglishDaily ConversationUniversity Students
Vocabulary and speaking notes for this lesson
This speaking lesson is built on the video “Unit 1 Lesson 3 Listening ex2”. This video has 22 sentences and 298 words to shadow. The speech runs for 2:44. The speaker talks slowly, about 109 words per minute, so there is time to copy every sound. 90% of the words are among the 3,000 most common in English, so the vocabulary is easy to follow.
Key vocabulary in this video
15 words from the video worth learning, with pronunciation and meaning:
| Word | Pronunciation | Meaning |
|---|---|---|
| rude adjective | /ɹuːd/ | Lacking in refinement or civility; bad-mannered; discourteous. |
| satisfaction noun | /sætɪsˈfækʃən/ | A fulfilment of a need or desire. |
| elsewhere adverb | /ˈɛlsˌʍɛɹ/ | Synonym of somewhere else: in, at, or to some other place. |
| encourage verb | /ɪnˈkʌɹ.ɪd͡ʒ/ | To mentally support; to motivate, give courage, hope or spirit. |
| aspect noun | /ˈæspɛkt/ | Any specific feature, part, or element of something. |
| occasion noun | /əˈkeɪ̯ʒən/ | A favorable opportunity; a convenient or timely chance. |
| remind verb | /ɹəˈmaɪnd/ | To cause one to experience a memory (of someone or something); to bring to the notice or consideration (of a person). |
| crucial adjective | /ˈkɹuː.ʃəl/ | Essential or decisive for determining the outcome or future of something; extremely important; vital. |
| communicate verb | /kəˈmjuːnɪkeɪt/ | To impart or transmit (information or knowledge) to someone; to make known, to tell. |
| unhappy adjective | /ʌnˈhæpi/ | Not happy; sad. |
| behave verb | /bɪˈheɪv/ | To conduct (oneself) well, or in a given way; to conform. |
| satisfy verb | /ˈsætɪsfaɪ/ | To be enough (for) |
| problematic adjective | /ˌpɹɑ.bləˈmæt.ɪk/ | Difficult to overcome, solve, or decide. |
| enthusiastic adjective | /ɪnˌθjuːzɪˈæstɪk/ | With zealous fervor; excited, motivated. |
| professionally adverb | As a professional; for one's paid career. |
Phrasal verbs you will hear
| Word | Meaning |
|---|---|
| look forward to verb | To anticipate, expect, or wait for, especially with a feeling of approval or pleasure; to be excited or eager to. |
Pronunciation to watch
The speaker uses 5 contractions and reduced forms, such as we've, don't, I'd. Say them the short way, as you hear them.
- The “sh” and “zh” sounds: satisfaction /sætɪsˈfækʃən/, occasion /əˈkeɪ̯ʒən/, crucial /ˈkɹuː.ʃəl/
- Long words — get the stress right: satisfaction /sætɪsˈfækʃən/, communicate /kəˈmjuːnɪkeɪt/, problematic /ˌpɹɑ.bləˈmæt.ɪk/, enthusiastic /ɪnˌθjuːzɪˈæstɪk/
How to practise with this video
- Listen to the whole video once without speaking and note the words you do not know.
- Shadow it sentence by sentence at normal speed, repeating each one until your rhythm matches the speaker.
- Record yourself and compare with the original, paying attention to words like rude, satisfaction, elsewhere.
Phương Pháp Shadowing Là Gì?
Shadowing là kỹ thuật học ngôn ngữ có cơ sở khoa học, ban đầu được phát triển cho chương trình đào tạo phiên dịch viên chuyên nghiệp và được phổ biến rộng rãi bởi nhà đa ngôn ngữ học Dr. Alexander Arguelles. Nguyên lý cốt lõi đơn giản nhưng cực kỳ hiệu quả: bạn nghe tiếng Anh của người bản xứ và lặp lại to ngay lập tức — như một "cái bóng" (shadow) đuổi theo người nói với độ trễ chỉ 1–2 giây. Khác với luyện ngữ pháp hay học từ vựng bị động, Shadowing buộc não bộ và cơ miệng phải đồng thời xử lý và tái tạo ngôn ngữ thực tế. Các nghiên cứu khoa học xác nhận phương pháp này cải thiện đáng kể phát âm, ngữ điệu, nhịp điệu, nối âm, kỹ năng nghe và độ lưu loát khi nói — đặc biệt hiệu quả cho người luyện IELTS Speaking và muốn giao tiếp tiếng Anh tự nhiên như người bản ngữ.