Shadowing Practice: Disputing an Electricity Bill: The Meter Readings Don't Add Up - Learn English Speaking with Video
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1
Good morning, you're through to Brightwell Energy. Tom speaking.
2
Hello. I'm calling about my latest bill, which frankly can't be right.
3
Okay, let's get to the bottom of it. Could I take your account number?
4
It's MNH-58392.
5
Sorry, was that M for Mike, or N for November?
6
M for Mike, then N for November. M-N-H.
7
Got it, thanks, Ms. Hughes. I've got your account up now.
8
Good. So why on earth am I being charged £386.42?
9
I normally pay about £92 a month.
10
Hmm, let me see... Ah. This bill was based on an estimated reading.
11
Estimated? And what reading did you estimate, exactly?
12
We've got 04517 on file.
13
04517? No way! I read the meter myself yesterday!
14
Could you read me the current figure, then?
15
It's 04157. Zero, four, one, five, seven.
16
Oh! So the 1 and the 5 have been swapped round!
17
Exactly. That's 360 kWh I never actually used!
18
I'm so sorry. That's clearly our mistake, not yours.
19
Would you mind sending us a photo of the meter?
20
Well... I suppose so. Will that actually sort it out?
21
It should. Once it's verified, I'll reissue the bill straight away.
22
And the money I've already paid? It went out by direct debit.
23
You'd get a credit of £294.42 on your account.
24
I'd rather have it refunded, if it's all the same to you.
25
Of course! That's no problem at all.
26
I've also logged a complaint. Your reference is CMP-7206.
27
C-M-P, 7206. And how long will the refund take?
28
I'm afraid it can take up to 8 weeks.
29
8 weeks? Seriously? For your mistake?
30
Leave it with me. I'll flag it as urgent, so it should be much quicker.
31
Right. Well, thank you, Tom. I do appreciate your help.
32
My pleasure. And sorry again for all the hassle!
33
Just make sure someone actually reads the meter next time!
34
Ha, I'll pass that on. Have a lovely day!
Uygulamayı İndir
Akıcı konuşmak için ihtiyacınız olan her şey
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IPA AlıştırmasıHer sesi ustalaştır
Kelime BilgisiKelime bankanızı oluşturun
Kelime OyunuOynarken öğrenin
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Vocabulary and speaking notes for this lesson
This C1 speaking lesson is built on the video “Disputing an Electricity Bill: The Meter Readings Don't Add Up”. The speaker keeps coming back to these words: meter, bill, account. This video has 34 sentences and 310 words to shadow. The speech runs for 2:42. The speaker talks at a steady 115 words per minute, a comfortable pace for shadowing. 82% of the words are among the 3,000 most common in English; the rest is worth studying before you start. 14 of its 34 sentences are questions, so it is good practice for question intonation and short answers.
Key vocabulary in this video
The 12 most advanced words in the video, with pronunciation and meaning:
| Word | Pronunciation | Meaning |
|---|---|---|
| estimate noun | /ˈɛs.tɪ.mət/ | A rough calculation or assessment of the value, size, or cost of something. |
| metre noun | /ˈmiːtəɹ/ | The basic unit of length in the International System of Units (SI: Système International d'Unités), equal to the distance travelled by light in a vacuum in… |
| refund noun | /ɹɪˈfʌnd/ | An amount of money returned. |
| log noun | /lɔɡ/ | The trunk of a dead tree, cleared of branches. |
| complaint noun | /kəmˈpleɪnt/ | The act of complaining. |
| urgent adjective | /ˈɜː.d͡ʒənt/ | Requiring immediate attention. |
| frankly adverb | /fɹæŋkli/ | In a frank or candid manner, especially in a way that may seem too open, excessively honest, or slightly blunt. |
| swap verb | /ˈswɑp/ | To exchange or give (something) in an non-normal exchange (for something else). |
| verify verb | /ˈvɛɹɪfaɪ/ | To substantiate or prove the truth of something. |
| debit noun | /ˈdɛb.ɪt/ | In bookkeeping, an entry in the left hand column of an account. |
| hassle noun | /ˈhæsl̩/ | Trouble, bother, unwanted annoyances or problems. |
| reissue noun | Something that has issued, or been issued again. |
Phrasal verbs you will hear
| Word | Meaning |
|---|---|
| go out verb | To leave, especially a building. |
Sentences worth repeating
Short, complete lines from the video that you can reuse in everyday conversation:
- Could I take your account number?
- I've got your account up now.
- Could you read me the current figure, then?
- That's clearly our mistake, not yours.
- Would you mind sending us a photo of the meter?
Bu videodaki dil bilgisi
Konuşmacının en çok kullandığı yapılar, videodaki sözcüklerin aynısıyla:
| Yapı | Videoda |
|---|---|
| Present perfect have/has + fiilin üçüncü hâli — geçmişte olan ama şimdi de önemli olan bir eylem | have been swapped · I've already paid · I've also logged |
| Edilgen yapı be + fiilin üçüncü hâli — kimin yaptığı değil, ne olduğu önemli | being charged · was based · have been swapped |
| “will” ile gelecek will + fiil — bir karar, söz ya da tahmin | Will that actually sort · I'll reissue · will the refund take |
Pronunciation to watch
The speaker uses 14 contractions and reduced forms, such as I'll, I'm, I've. Say them the short way, as you hear them.
How to practise with this video
- Listen to the whole video once without speaking and note the words you do not know.
- Shadow it sentence by sentence at normal speed, repeating each one until your rhythm matches the speaker.
- Record yourself and compare with the original, paying attention to words like estimate, metre, refund.
Gölgeleme Tekniği Nedir?
Gölgeleme, başlangıçta profesyonel tercüman eğitimi için geliştirilen ve çok dilli Dr. Alexander Arguelles tarafından popüler hale getirilen, bilim destekli bir dil öğrenme tekniğidir. Yöntem basit ama güçlüdür: ana dili İngilizce olan bir sesi dinler ve hemen yüksek sesle tekrar edersiniz — konuşmacıyı 1-2 saniye gecikmeyle takip eden bir gölge gibi. Pasif dinleme veya dilbilgisi alıştırmalarının aksine, gölgeleme beyninizi ve ağız kaslarınızı gerçek konuşma kalıplarını eşzamanlı olarak işlemeye ve yeniden üretmeye zorlar. Araştırmalar, telaffuz doğruluğu, tonlama, ritim, bağlı konuşma, dinleme anlama ve konuşma akıcılığını önemli ölçüde geliştirdiğini göstermektedir — bu da onu IELTS Konuşma hazırlığı ve gerçek dünya İngilizce iletişimi için en etkili yöntemlerden biri yapar.