跟读练习: Flight reservation mock call practice #bpo #callcenter #mockinterview #callcentertraining - 通过视频学习英语口语
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Hi guys!
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Welcome back to our channel.
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For today's video, I will give you a back -up practice for flight credit rebooking process.
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The agency is working with a third -party booking travel agency.
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The scenario is the customer previously cancelled a trip and has an available flight credit.
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They want to rebook a new flight and will be traveling with a pet.
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So this is how you do it.
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Let's go!
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Ring ring!
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Thank you for calling Prime Rewards.
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This is Chris.
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I'll be happy to assist you today.
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May you have your full name please?
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Hi Chris, this is Michael Jensen.
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Thank you Mr. Johnson.
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Before we proceed, may you verify your email address associated with the booking?
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Michael Jensen at gmail .com Thank you,
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for security purposes may also verify your phone number or the booking reference number please.
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Yep, my booking reference number is AB12CD.
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Perfect, thank you for verifying your information, how may I assist you today?
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Yep, I have a flight credit from a cancelled trip and I'd like to use it to book another flight.
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I'll also bring in my pet.
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I'll be glad to help you use your flight credit for a new reservation.
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Let me first review your available credit and the airline's pet travel policy.
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This may take a couple minutes.
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Would that be okay?
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Sure.
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Alright, thank you.
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I'll place you at home for BIF 1 -2 minutes.
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I'll be back in a few minutes, okay?
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Okay.
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Thank you for waiting.
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I confirmed that you have a flight credit of $350 which can be applied towards your new booking.
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May know your preferred travel date and destination, please.
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I'd like to fly from Manila to Tokyo on October 15.
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Thank you.
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One moment while I check the available options.
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So I found a flight departing at 9 .30am with one stop, so the total fare is $420.
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And since your available credit is $350, the remaining balance would be $70 excluding any applicable pet fees.
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That's fine, Chris.
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Thank you.
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cool I'd also like to inform you
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that pet acceptance is subject to airlines availability
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and policy pet fees are charged directly by the airlines and are not included in your ticket price
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and may also ask what type of pet you'll be traveling with
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and approximately how much is of weight including the carrier
为什么这个视频是练习口语的好材料？
这个模拟机票预订电话的视频太适合练口语了！它真实还原了客服与客户的对话场景，涵盖了航班改期、宠物托运等实用话题，不仅能学英语，还能积累生活常识。对话中的表达自然流畅，没有生硬的书面语，非常贴近实际交流，是看视频学英语的优质素材。而且语速适中，适合用来做英语影子跟读，轻松提升口语流利度。
拆解实用表达，学会自然说话
我们来看看对话里的几个精彩表达：
- "This may take a couple minutes. Would that be okay?" 这句话既说明了情况，又礼貌地征求对方同意，比直接说"等一下"更得体。用"Would that be okay?"代替"Can you wait?"，语气更柔和，符合客服沟通的规范。
- "Pet acceptance is subject to airlines availability and policy." 这里的"subject to"表示"取决于"，是非常地道的商务用语。在表达规则或限制时，用这个短语能让句子更简洁专业，比"depends on"更正式。
- "The remaining balance would be $70 excluding any applicable pet fees." "excluding"和"applicable"这两个词用得很精准，清晰地说明了费用构成。在讨论价格时，这样的表达能避免歧义，让对方一目了然。
简单有效的跟读练习法
想要快速掌握这段对话的口语技巧，试试英语影子跟读（shadowspeak）训练法：首先完整看一遍视频，熟悉对话内容；然后逐句播放，每句话听完后立即跟读，注意模仿语气和语调；最后用手机录下自己的跟读音频，对比原视频，找出发音和节奏的差异。每天坚持15分钟，一周就能明显感受到进步。这个方法不仅能提升听力，还能锻炼口语反应能力，是shadow speak练习的经典套路。
记住，口语进步靠的是不断重复和模仿。利用这段实用的客服对话，结合看视频学英语的方式，你一定能在短时间内掌握地道的英语表达，轻松应对日常交流！
什么是跟读法？
跟读法 (Shadowing) 是一种有科学依据的语言学习技巧，最初开发用于专业口译员的培训，并由多语言者Alexander Arguelles博士普及。这个方法简单而强大：您在听英语母语原声的同时立即大声重复——就像是一个延迟1-2秒紧跟说话者的影子。与被动听力或语法练习不同，跟读法强迫您的大脑和口腔肌肉同时处理并模仿真实的讲话模式。研究表明它能显着提高发音准确性，语调，节奏，连读，听力理解和口语流利度——使其成为雅思口语备考和真实英语交流最有效的方法之一。