Shadowing Practice: Flight reservation mock call practice #bpo #callcenter #mockinterview #callcentertraining - Learn English Speaking with Video

Creating lesson...
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Hi guys!
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Welcome back to our channel.
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For today's video, I will give you a back -up practice for flight credit rebooking process.
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The agency is working with a third -party booking travel agency.
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The scenario is the customer previously cancelled a trip and has an available flight credit.
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They want to rebook a new flight and will be traveling with a pet.
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So this is how you do it.
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Let's go!
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Ring ring!
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Thank you for calling Prime Rewards.
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This is Chris.
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I'll be happy to assist you today.
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May you have your full name please?
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Hi Chris, this is Michael Jensen.
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Thank you Mr. Johnson.
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Before we proceed, may you verify your email address associated with the booking?
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Michael Jensen at gmail .com Thank you,
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for security purposes may also verify your phone number or the booking reference number please.
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Yep, my booking reference number is AB12CD.
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Perfect, thank you for verifying your information, how may I assist you today?
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Yep, I have a flight credit from a cancelled trip and I'd like to use it to book another flight.
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I'll also bring in my pet.
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I'll be glad to help you use your flight credit for a new reservation.
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Let me first review your available credit and the airline's pet travel policy.
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This may take a couple minutes.
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Would that be okay?
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Sure.
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Alright, thank you.
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I'll place you at home for BIF 1 -2 minutes.
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I'll be back in a few minutes, okay?
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Okay.
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Thank you for waiting.
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I confirmed that you have a flight credit of $350 which can be applied towards your new booking.
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May know your preferred travel date and destination, please.
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I'd like to fly from Manila to Tokyo on October 15.
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Thank you.
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One moment while I check the available options.
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So I found a flight departing at 9 .30am with one stop, so the total fare is $420.
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And since your available credit is $350, the remaining balance would be $70 excluding any applicable pet fees.
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That's fine, Chris.
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Thank you.
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cool I'd also like to inform you
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that pet acceptance is subject to airlines availability
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and policy pet fees are charged directly by the airlines and are not included in your ticket price
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and may also ask what type of pet you'll be traveling with
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and approximately how much is of weight including the carrier

Why Practice Speaking with This Flight Reservation Mock Call Video?

Practicing with real-world scenarios like the flight reservation mock call in this video is a game-changer for english speaking practice. It immerses you in a high-stakes, customer service context—perfect for mastering clear communication, active listening, and professional tone. Whether you’re prepping for a call center job or just want to handle travel bookings confidently, this dialogue teaches you to navigate complex requests (like rebooking with flight credits and pet travel) while staying calm. Plus, using videos like this for learn english with videos helps you adapt to natural speech patterns, making your own speaking more fluent and natural.

Grammar & Expressions in Context

The conversation is packed with practical phrases you can use immediately. Here are key structures to focus on:

  • "May I have your full name please?" – Polite requests are critical in customer service. This structure uses "may" to ask for information respectfully, a must for professional interactions.
  • "This may take a couple minutes. Would that be okay?" – Softening statements with "may" and checking for consent ("would that be okay?") builds rapport. It’s a key skill for shadowspeak practice, as it mirrors how native speakers balance efficiency with courtesy.
  • "Pet acceptance is subject to airline availability and policy." – Passive voice here emphasizes rules (not the speaker), which is common in formal contexts. Mastering this helps you sound knowledgeable when explaining policies.

Common Pronunciation Traps

Watch out for these tricky words in the video:

  • "Reservation" – Often mispronounced as "reser-VA-shun" (correct: "rez-er-VAY-shun"). Listen for the stress on the third syllable.
  • "Approximately" – The "x" sound can trip learners; it’s pronounced "uh-PROK-suh-mit-lee," not "uh-PROK-si-mit-lee."
  • "Carrier" – The "ie" is short, like "car-ee-er," not "car-eye-er."
Practicing these with a shadowing app or shadowing site can help you nail the rhythm and stress. Remember, shadowing—repeating the speaker’s words immediately after—trains your mouth to mimic native pronunciation, making your speech more understandable.

What is the Shadowing Technique?

Shadowing is a science-backed language learning technique originally developed for professional interpreter training and popularized by polyglot Dr. Alexander Arguelles. The method is simple but powerful: you listen to native English audio and immediately repeat it out loud — like a shadow following the speaker with just a 1–2 second delay. Unlike passive listening or grammar drills, shadowing forces your brain and mouth muscles to simultaneously process and reproduce real speech patterns. Research shows it significantly improves pronunciation accuracy, intonation, rhythm, connected speech, listening comprehension, and speaking fluency — making it one of the most effective methods for IELTS Speaking preparation and real-world English communication.