跟讀練習: Flight reservation mock call practice #bpo #callcenter #mockinterview #callcentertraining - 通過影片學習英語口語
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46 句
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Hi guys!
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Welcome back to our channel.
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For today's video, I will give you a back -up practice for flight credit rebooking process.
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The agency is working with a third -party booking travel agency.
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The scenario is the customer previously cancelled a trip and has an available flight credit.
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They want to rebook a new flight and will be traveling with a pet.
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So this is how you do it.
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Let's go!
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Ring ring!
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Thank you for calling Prime Rewards.
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This is Chris.
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I'll be happy to assist you today.
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May you have your full name please?
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Hi Chris, this is Michael Jensen.
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Thank you Mr. Johnson.
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Before we proceed, may you verify your email address associated with the booking?
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Michael Jensen at gmail .com Thank you,
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for security purposes may also verify your phone number or the booking reference number please.
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Yep, my booking reference number is AB12CD.
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Perfect, thank you for verifying your information, how may I assist you today?
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Yep, I have a flight credit from a cancelled trip and I'd like to use it to book another flight.
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I'll also bring in my pet.
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I'll be glad to help you use your flight credit for a new reservation.
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Let me first review your available credit and the airline's pet travel policy.
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This may take a couple minutes.
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Would that be okay?
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Sure.
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Alright, thank you.
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I'll place you at home for BIF 1 -2 minutes.
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I'll be back in a few minutes, okay?
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Okay.
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Thank you for waiting.
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I confirmed that you have a flight credit of $350 which can be applied towards your new booking.
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May know your preferred travel date and destination, please.
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I'd like to fly from Manila to Tokyo on October 15.
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Thank you.
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One moment while I check the available options.
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So I found a flight departing at 9 .30am with one stop, so the total fare is $420.
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And since your available credit is $350, the remaining balance would be $70 excluding any applicable pet fees.
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That's fine, Chris.
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Thank you.
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cool I'd also like to inform you
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that pet acceptance is subject to airlines availability
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and policy pet fees are charged directly by the airlines and are not included in your ticket price
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and may also ask what type of pet you'll be traveling with
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and approximately how much is of weight including the carrier
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為什麼這個影片是練習口語的好材料？
這個模擬機票預訂電話的影片太適合練口語了！它真實還原了客服與客戶的對話場景，涵蓋了航班改期、寵物託運等實用話題，不僅能學英語，還能積累生活常識。對話中的表達自然流暢，沒有生硬的書面語，非常貼近實際交流，是看影片學英語的優質素材。而且語速適中，適合用來做英語影子跟讀，輕鬆提升口語流利度。
拆解實用表達，學會自然說話
我們來看看對話裡的幾個精彩表達：
- "This may take a couple minutes. Would that be okay?" 這句話既說明了情況，又禮貌地徵求對方同意，比直接說"等一下"更得體。用"Would that be okay?"代替"Can you wait?"，語氣更柔和，符合客服溝通的規範。
- "Pet acceptance is subject to airlines availability and policy." 這裡的"subject to"表示"取決於"，是非常地道的商務用語。在表達規則或限制時，用這個短語能讓句子更簡潔專業，比"depends on"更正式。
- "The remaining balance would be $70 excluding any applicable pet fees." "excluding"和"applicable"這兩個詞用得很精準，清晰地說明了費用構成。在討論價格時，這樣的表達能避免歧義，讓對方一目瞭然。
簡單有效的跟讀練習法
想要快速掌握這段對話的口語技巧，試試英語影子跟讀（shadowspeak）訓練法：首先完整看一遍影片，熟悉對話內容；然後逐句播放，每句話聽完後立即跟讀，注意模仿語氣和語調；最後用手機錄下自己的跟讀音訊，對比原影片，找出發音和節奏的差異。每天堅持15分鐘，一週就能明顯感受到進步。這個方法不僅能提升聽力，還能鍛鍊口語反應能力，是shadow speak練習的經典套路。
記住，口語進步靠的是不斷重複和模仿。利用這段實用的客服對話，結合看影片學英語的方式，你一定能在短時間內掌握地道的英語表達，輕鬆應對日常交流！
影片中的語法
說話人最常用的結構，並附上影片中的原話：
| 結構 | 影片中的用法 |
|---|---|
| 被動語態 be + 過去分詞 — 強調發生了什麼，而不是誰做的 | can be applied · are charged |
| 用 “might / may” 表可能 might/may + 動詞 — 有可能但不確定的事 | may also verify · may take · may also ask |
| “will” 表將來 will + 動詞 — 決定、承諾或預測 | will give · will be · I'll be |
什麼是跟讀法？
跟讀法 (Shadowing) 是一種有科學依據的語言學習技巧，最初開發用於專業口譯員的培訓，並由多語言者Alexander Arguelles博士普及。這個方法簡單而強大：您在聽英語母語原聲的同時立即大聲重複——就像是一個延遲1-2秒緊跟說話者的影子。與被動聽力或語法練習不同，跟讀法強迫您的大腦和口腔肌肉同時處理並模模擬實的講話模式。研究表明它能顯著提高發音準確性，語調，節奏，連讀，聽力理解和口語流利度——使其成為雅思口語備考和真實英語交流最有效的方法之一。